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i cant log in nor sync my firefox account

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Question Details
Product: Firefox

Topic: Firefox Sync
System Details:

Windows 10

Firefox 61.0.2

More system details

Additional System Details

Application

Firefox 61.0.2

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

Support URL: https://support.mozilla.org/1/firefox/61.0.2/WINNT/en-US/

Extensions

1-Click YouTube Video Downloader 4.0.92 (YoutubeDownloader@PeterOlayev.com)

Adblock Plus 3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})

Avast Online Security 18.3.24 (wrc@avast.com) (Inactive)

Javascript

incrementalGCEnabled: True

Graphics

adapterDescription: Intel(R) UHD Graphics 630

adapterDescription2: NVIDIA GeForce GTX 1050 Ti

adapterDeviceID: 0x3e9b

adapterDeviceID2: 0x1c8c

adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32

adapterDrivers2: C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_980f3e28f140b869\nvldumd.dll

adapterRAM: Unknown

adapterRAM2: 4096

adapterSubsysID: 39fd17aa

adapterSubsysID2: 39fd17aa

adapterVendorID: 0x8086

adapterVendorID2: 0x10de

contentUsesTiling: False

crashGuards: []

direct2DEnabled: True

directWriteEnabled: True

directWriteVersion: 10.0.16299.15

driverDate: 2-28-2018

driverDate2: 2-22-2018

driverVersion: 23.20.16.4973

driverVersion2: 23.21.13.8904

featureLog: {'fallbacks': [], 'features': [{'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'HW_COMPOSITING', 'description': 'Compositing'}, {'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'D3D11_COMPOSITING', 'description': 'Direct3D11 Compositing'}, {'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'DIRECT2D', 'description': 'Direct2D'}, {'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'D3D11_HW_ANGLE', 'description': 'Direct3D11 hardware ANGLE'}, {'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'GPU_PROCESS', 'description': 'GPU Process'}, {'status': 'unavailable', 'log': [{'status': 'opt-in', 'message': 'WebRender is an opt-in feature', 'type': 'default'}, {'status': 'unavailable', 'message': "Build doesn't include WebRender", 'type': 'runtime'}], 'name': 'WEBRENDER', 'description': 'WebRender'}, {'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'OMTP', 'description': 'Off Main Thread Painting'}, {'status': 'available', 'log': [{'status': 'available', 'type': 'default'}], 'name': 'ADVANCED_LAYERS', 'description': 'Advanced Layers'}]}

info: {'AzureContentBackend (UI Process)': 'skia', 'AzureCanvasBackend (UI Process)': 'skia', 'ApzWheelInput': 1, 'ApzDragInput': 1, 'ApzKeyboardInput': 1, 'AzureFallbackCanvasBackend (UI Process)': 'cairo', 'ApzAutoscrollInput': 1, 'AzureCanvasAccelerated': 0, 'AzureCanvasBackend': 'direct2d 1.1', 'AzureContentBackend': 'direct2d 1.1'}

isGPU2Active: False

numAcceleratedWindows: 1

numTotalWindows: 1

offMainThreadPaintEnabled: True

offMainThreadPaintWorkerCount: 4

usesTiling: False

webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object

webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context

webgl1Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0)

webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3)

webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008b9f) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses

webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object

webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context

webgl2Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0)

webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3)

webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008b9f) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses

windowLayerManagerRemote: True

windowLayerManagerType: Direct3D 11

windowUsingAdvancedLayers: True

Modified Preferences

Misc

User JS: No

Accessibility: No
See also
When I switched from linux to windows, the firefox favorites were lost, and I logged in to the same account to sync, unresponsive
Windows Computer Doesn't Sync With Other Devices
Password Manager
What if I'm locked out of Two-Step Authentication?
Firefox Accounts on support.mozilla.org
How do I know the status of my sync?

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This thread was closed and archived. Please ask a new question if you need help.

i cant log in nor sync my firefox account

1 reply
1 has this problem
9 views
Last reply by McCoy

2 years ago

8/18/18, 5:30 AM

i cannot log in nor sync my firefox account.

tried refreshing firefox but does not work either.

I am using a new laptop with Windows 10.

Attached screenshots

All Replies (1)

8/18/18, 5:31 AM

Duplicate question.

See : https://support.mozilla.org/en-US/questions/1230165

Modified August 18, 2018 at 5:37:12 AM PDT by McCoy