X
Tap here to go to the mobile version of the site.

Support Forum

tracking protection disappearing

Posted

hi , another problem i having recently with firefox is that the tracking protection disappear randomly whitout being me to deactivate it , basically the shield icon disappear too , i'm using this feature also for block ads but since of this problem when the shield and protecion disappear i have to restart firefox any way for solve this ? basically i want that the tracking protection will not diasappear by itself randomly...thanks and sorry for bad english

p.s. i'm still waiting also for an help for the redirect problem posted on the other topic if possible...

hi , another problem i having recently with firefox is that the tracking protection disappear randomly whitout being me to deactivate it , basically the shield icon disappear too , i'm using this feature also for block ads but since of this problem when the shield and protecion disappear i have to restart firefox any way for solve this ? basically i want that the tracking protection will not diasappear by itself randomly...thanks and sorry for bad english p.s. i'm still waiting also for an help for the redirect problem posted on the other topic if possible...

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

Shadow110 1072 solutions 14836 answers

Hi, it would depend on what your settings are on. You did not mention that you had turned it on full time or not for use across Firefox all the time or not.

fyi:

Hi, it would depend on what your settings are on. You did not mention that you had turned it on full time or not for use across Firefox all the time or not. *https://support.mozilla.org/en-US/kb/tracking-protection fyi: *https://www.bleepingcomputer.com/news/software/firefox-63-to-get-improved-tracking-protection-that-blocks-in-browser-miners/

Question owner

yes is on full time ( im using peivate browsing too ) and randomly the shield disappears , any way to keep it activate like it should be ? thanks

any clue also on how solve my old redirect problem here https://support.mozilla.org/en-US/questions/1221690 , thanks

yes is on full time ( im using peivate browsing too ) and randomly the shield disappears , any way to keep it activate like it should be ? thanks any clue also on how solve my old redirect problem here https://support.mozilla.org/en-US/questions/1221690 , thanks

Modified by Lanselot

Shadow110 1072 solutions 14836 answers

HI, if you use Tracking Protection Full Time then the Mask and purple are gone. Please read the 1st URL in my previous message for information like turn on while in Private instead of rebooting..

Previous re: redirect. You failed to follow through with instructions to run the Malware Scanners as that is the solution. Kaspersky is Anti-Virus and does not specialize in ant-malware solutions. Follow through with Malwarebytes or this one ( I bought both to run with Norton) https://www.adlice.com/download/roguekiller/ Might try for after : https://addons.mozilla.org/firefox/addon/malwarebytes/ Not allow Third Party Cookies will break some videos and sites. Please let us know if this solved your issue or if need further assistance

HI, if you use Tracking Protection Full Time then the Mask and purple are gone. Please read the 1st URL in my previous message for information like turn on while in Private instead of rebooting.. Previous re: redirect. You failed to follow through with instructions to run the Malware Scanners as that is the solution. Kaspersky is Anti-Virus and does not specialize in ant-malware solutions. Follow through with Malwarebytes or this one ( I bought both to run with Norton) https://www.adlice.com/download/roguekiller/ Might try for after : https://addons.mozilla.org/firefox/addon/malwarebytes/ Not allow Third Party Cookies will break some videos and sites. Please let us know if this solved your issue or if need further assistance
Shadow110 1072 solutions 14836 answers

Oh, run RougeKiller with a Right Click as Administrator. If you can search and find this FlashUtil32_30_0_0_113_Plugin.exe up load it to Virustotal.com

Pages are now full of it as malware.

Oh, run RougeKiller with a Right Click as Administrator. If you can search and find this FlashUtil32_30_0_0_113_Plugin.exe up load it to Virustotal.com Pages are now full of it as malware.
cor-el
  • Top 10 Contributor
  • Moderator
17469 solutions 157871 answers

You only see the shield when there is content on the page blocked by Tracking Protection. It is possible that the same page doesn't always have such content and in that case you do not see the shield, so do not get confused.

Note that you can check the Web Console for detail bout what content in blocked by Tracking Protection.

You only see the shield when there is content on the page blocked by Tracking Protection. It is possible that the same page doesn't always have such content and in that case you do not see the shield, so do not get confused. Note that you can check the Web Console for detail bout what content in blocked by Tracking Protection. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en/Tools/Web_Console

Question owner

cor-el said

You only see the shield when there is content on the page blocked by Tracking Protection. It is possible that the same page doesn't always have such content and in that case you do not see the shield, so do not get confused. Note that you can check the Web Console for detail bout what content in blocked by Tracking Protection.

when it disappears , it disappears on sites where ir should stay infact the same sites after rebooting firefox have the shield back again...

Pkshadow said

Oh, run RougeKiller with a Right Click as Administrator. If you can search and find this FlashUtil32_30_0_0_113_Plugin.exe up load it to Virustotal.com Pages are now full of it as malware.


the page on virus total says is safe btw https://www.virustotal.com/#/file/0ea3a05b7b795e9b5a19ff5235ef95f37720900fd565116dfee678b63422fc6b/behavior

''cor-el [[#answer-1129748|said]]'' <blockquote> You only see the shield when there is content on the page blocked by Tracking Protection. It is possible that the same page doesn't always have such content and in that case you do not see the shield, so do not get confused. Note that you can check the Web Console for detail bout what content in blocked by Tracking Protection. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en/Tools/Web_Console </blockquote> when it disappears , it disappears on sites where ir should stay infact the same sites after rebooting firefox have the shield back again... ''Pkshadow [[#answer-1129733|said]]'' <blockquote> Oh, run RougeKiller with a Right Click as Administrator. If you can search and find this FlashUtil32_30_0_0_113_Plugin.exe up load it to Virustotal.com Pages are now full of it as malware. </blockquote> the page on virus total says is safe btw https://www.virustotal.com/#/file/0ea3a05b7b795e9b5a19ff5235ef95f37720900fd565116dfee678b63422fc6b/behavior
Shadow110 1072 solutions 14836 answers

Please do not refer to your other question as I have answered in that question. You asked as to what is happening, so now know what is happening use that URL for anything to do with redirect and this file, Thank You.

Please do not refer to your other question as I have answered in that question. You asked as to what is happening, so now know what is happening use that URL for anything to do with redirect and this file, Thank You.

Question owner

Pkshadow said

Please do not refer to your other question as I have answered in that question. You asked as to what is happening, so now know what is happening use that URL for anything to do with redirect and this file, Thank You.

ok sorry , and for this problem on this topic any suggestion ? the protection still randomply disappears and i need it for stop some ads , hope is possible to solve it... thanks

''Pkshadow [[#answer-1129975|said]]'' <blockquote> Please do not refer to your other question as I have answered in that question. You asked as to what is happening, so now know what is happening use that URL for anything to do with redirect and this file, Thank You. </blockquote> ok sorry , and for this problem on this topic any suggestion ? the protection still randomply disappears and i need it for stop some ads , hope is possible to solve it... thanks
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

I'd suggest refreshing Firefox, and then seeing if that improves things: Refresh Firefox - reset add-ons and settings

Also note, you are using Windows Vista, which is very insecure, and is no longer supported. You should however update to the latest version of Firefox that can run on Vista, which is ESR 52.9. Please download that version from https://www.mozilla.org/en-US/firefox/organizations/all/#legacy and install it ASAP.

I'd suggest refreshing Firefox, and then seeing if that improves things: [[Refresh Firefox - reset add-ons and settings]] Also note, you are using Windows Vista, which is very insecure, and is no longer supported. You should however update to the latest version of Firefox that can run on Vista, which is ESR 52.9. Please download that version from https://www.mozilla.org/en-US/firefox/organizations/all/#legacy and install it ASAP.

Question owner

refresh didn't solved it and new version of firefox don't have the shield of the tracking protection and sonce i didn't liked that new version i downgraded , but still need to solve also this tracking prptection disappearing problem on this firefox version , i have no money for a new pc at the moment sadly , i have to keep vista for long time...hope anyone know how solve this , thanks

refresh didn't solved it and new version of firefox don't have the shield of the tracking protection and sonce i didn't liked that new version i downgraded , but still need to solve also this tracking prptection disappearing problem on this firefox version , i have no money for a new pc at the moment sadly , i have to keep vista for long time...hope anyone know how solve this , thanks
cor-el
  • Top 10 Contributor
  • Moderator
17469 solutions 157871 answers

If you have content blocking extensions then these may override the builtin Tracking Protection. Such extensions do their work before TP gets a chance and thus you won't see the shield when this happens, but instead you need to check what is blocked by these extensions.

If you have content blocking extensions then these may override the builtin Tracking Protection. Such extensions do their work before TP gets a chance and thus you won't see the shield when this happens, but instead you need to check what is blocked by these extensions.

Question owner

cor-el said

If you have content blocking extensions then these may override the builtin Tracking Protection. Such extensions do their work before TP gets a chance and thus you won't see the shield when this happens, but instead you need to check what is blocked by these extensions.

i have nothing that block , also no extensions only the built in plugins and flash player , also nothing is changed on my pc from the time the tracking protection staying active all the time during the current session , that's why i don't know why this is happening and how to solve it...too many problems using firefox these last few years sadly...

''cor-el [[#answer-1130655|said]]'' <blockquote> If you have content blocking extensions then these may override the builtin Tracking Protection. Such extensions do their work before TP gets a chance and thus you won't see the shield when this happens, but instead you need to check what is blocked by these extensions. </blockquote> i have nothing that block , also no extensions only the built in plugins and flash player , also nothing is changed on my pc from the time the tracking protection staying active all the time during the current session , that's why i don't know why this is happening and how to solve it...too many problems using firefox these last few years sadly...
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

You need to update to the latest version possible. Please install it asap.

You need to update to the latest version possible. Please install it asap.

Question owner

i already tried new firefox , i don't like them and this problem is on that version too ( on new version shield never appear ) also the tracking protection by default should work perfectly on all firefox version , istead of disappear randomply after some time of navigation ... i cannot change pc or os too since i have no money at this time ( also sadly no job... ) i have to keep this setup for a bit but i need the protectiobn to still work or at least a way for block all ads and only them ( don't want other problems related to things that should be allowed and that istead being blocked because of some sort of program installed for block ads but that block other things too ) sorry for bad english and thanks for reply as always

i already tried new firefox , i don't like them and this problem is on that version too ( on new version shield never appear ) also the tracking protection by default should work perfectly on all firefox version , istead of disappear randomply after some time of navigation ... i cannot change pc or os too since i have no money at this time ( also sadly no job... ) i have to keep this setup for a bit but i need the protectiobn to still work or at least a way for block all ads and only them ( don't want other problems related to things that should be allowed and that istead being blocked because of some sort of program installed for block ads but that block other things too ) sorry for bad english and thanks for reply as always
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

You are using an insecure operating system. You need to use the latest Firefox that will run, 52.

Basically, you need a new computer with Windows 10 and Firefox 61

You are using an insecure operating system. You need to use the latest Firefox that will run, 52. Basically, you need a new computer with Windows 10 and Firefox 61

Question owner

Tyler Downer said

You are using an insecure operating system. You need to use the latest Firefox that will run, 52. Basically, you need a new computer with Windows 10 and Firefox 61

sorry but as i said i can't and the tracking protection should work on all version , is not a version exclusive feature , so please just help on how keep it active istead of have it randomply disappear , thank you

''Tyler Downer [[#answer-1131136|said]]'' <blockquote> You are using an insecure operating system. You need to use the latest Firefox that will run, 52. Basically, you need a new computer with Windows 10 and Firefox 61 </blockquote> sorry but as i said i can't and the tracking protection should work on all version , is not a version exclusive feature , so please just help on how keep it active istead of have it randomply disappear , thank you

Question owner

any help please

any help please
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

You're refusing to accept the solutions we give, so, thereisn't much else to do. Install Firefox 52 ESR

You're refusing to accept the solutions we give, so, thereisn't much else to do. Install Firefox 52 ESR
jscher2000
  • Top 10 Contributor
8689 solutions 71031 answers

I don't think any support volunteers are interested in rolling back to Firefox 43 to try to test out why Tracking Protection might have been flaky way back in January 2016. I don't recall users reporting that problem here, so it may not even be possible to replicate it.

Every content blocking feature, whether it's part of Firefox or added on, will sometimes stop pages from working as designed. Add-ons often give you better control, in that instead of a simple on/off switch, you can selectively allow different third party content in a page so you can get some ads/trackers but not others.

Anyway, good luck in your job search so you can eventually get a new computer. Or you could look into Linux as an alternative to Windows.

I don't think any support volunteers are interested in rolling back to Firefox 43 to try to test out why Tracking Protection might have been flaky way back in January 2016. I don't recall users reporting that problem here, so it may not even be possible to replicate it. Every content blocking feature, whether it's part of Firefox or added on, will sometimes stop pages from working as designed. Add-ons often give you better control, in that instead of a simple on/off switch, you can selectively allow different third party content in a page so you can get some ads/trackers but not others. Anyway, good luck in your job search so you can eventually get a new computer. Or you could look into Linux as an alternative to Windows.

Question owner

Tyler Downer said

You're refusing to accept the solutions we give, so, thereisn't much else to do. Install Firefox 52 ESR

new version didn't solve anything as i said , and i downgraded because i don't like that version jscher2000 said

I don't think any support volunteers are interested in rolling back to Firefox 43 to try to test out why Tracking Protection might have been flaky way back in January 2016. I don't recall users reporting that problem here, so it may not even be possible to replicate it. Every content blocking feature, whether it's part of Firefox or added on, will sometimes stop pages from working as designed. Add-ons often give you better control, in that instead of a simple on/off switch, you can selectively allow different third party content in a page so you can get some ads/trackers but not others. Anyway, good luck in your job search so you can eventually get a new computer. Or you could look into Linux as an alternative to Windows.

i tested already new version too on that is badder since on that shield never appeared but also i downgraded because didn't liked that version...it's sad nobody know how solve this...

''Tyler Downer [[#answer-1131981|said]]'' <blockquote> You're refusing to accept the solutions we give, so, thereisn't much else to do. Install Firefox 52 ESR </blockquote> new version didn't solve anything as i said , and i downgraded because i don't like that version ''jscher2000 [[#answer-1131984|said]]'' <blockquote> I don't think any support volunteers are interested in rolling back to Firefox 43 to try to test out why Tracking Protection might have been flaky way back in January 2016. I don't recall users reporting that problem here, so it may not even be possible to replicate it. Every content blocking feature, whether it's part of Firefox or added on, will sometimes stop pages from working as designed. Add-ons often give you better control, in that instead of a simple on/off switch, you can selectively allow different third party content in a page so you can get some ads/trackers but not others. Anyway, good luck in your job search so you can eventually get a new computer. Or you could look into Linux as an alternative to Windows. </blockquote> i tested already new version too on that is badder since on that shield never appeared but also i downgraded because didn't liked that version...it's sad nobody know how solve this...