Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

tracking protection disappearing

  • 26 replies
  • 1 has this problem
  • 30 views
  • Last reply by Lanselot

more options

hi , another problem i having recently with firefox is that the tracking protection disappear randomly whitout being me to deactivate it , basically the shield icon disappear too , i'm using this feature also for block ads but since of this problem when the shield and protecion disappear i have to restart firefox any way for solve this ? basically i want that the tracking protection will not diasappear by itself randomly...thanks and sorry for bad english

p.s. i'm still waiting also for an help for the redirect problem posted on the other topic if possible...

All Replies (6)

more options

Because you're insisting on using an old version of Firefox (The current version is 61, 18 versions past what you want to use) we don't know if there are weird bugs or issues with Tracking protection in 42. since it's not supported anymore, we can't really do anything about it.

You could use 52, and then we could ask for example sites where you think tracking protection isn't working. But there's no point with 43

more options

Tyler Downer said

Because you're insisting on using an old version of Firefox (The current version is 61, 18 versions past what you want to use) we don't know if there are weird bugs or issues with Tracking protection in 42. since it's not supported anymore, we can't really do anything about it. You could use 52, and then we could ask for example sites where you think tracking protection isn't working. But there's no point with 43

the tracking protection doesn't work on all sites on the new firefox also on sites where firefix 43 have it also if randomly disappear

more options

If the Tracking Protection shield icon isn't present then this means that there is currently no content that could be blocked by TP present on the page. If you click the Control Center 'i' icon then you should see a message to confirm this (No tracking element detected on this page).

You can always check the Web Console for messages about what content is blocked.

  • "3-bar" menu button or Tools -> Web Developer
more options

cor-el said

If the Tracking Protection shield icon isn't present then this means that there is currently no content that could be blocked by TP present on the page. If you click the Control Center 'i' icon then you should see a message to confirm this (No tracking element detected on this page). You can always check the Web Console for messages about what content is blocked.
  • "3-bar" menu button or Tools -> Web Developer

the problem is infact that the shield disappear on site where it was active , just randomply disappears and for make it appear again i have to restart firefox which is very annoiying, especially if i have many pages/tab opened at the same time

more options

Do you have content blocking extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin)? The shield icon can disappear when other extensions get active and have removed content at an earlier stage before it reaches Tracking Protection, so TP doesn't see this content.

more options

no , i have only these built in plugins https://i.imgur.com/BUKo3Gs.jpg and no extension as see on this screenshot

  1. 1
  2. 2