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Comment Sections on News Web Pages stop working

Posted

The "comment" sections on various news sites (WSJ, Politico, WaPo, etc.) are always flaky for me under Firefox. The symptom is clicking the comments button/link does nothing- the comments do not show on the web page.

I have tried the Make-A-New-Profile trick and the Clear Cache/Cookies thing- which seems to work most of the time but then after a few days it's back again.

This is getting really frustrating. I have both Edge and Chrome browsers installed and they work 100%. I've read here that it may be caused by a corrupt cookie or cache (hence the new profile trick) but if that's really the problem how do the other browsers get around this?

Any help or suggestions would be much appreciated.

The "comment" sections on various news sites (WSJ, Politico, WaPo, etc.) are always flaky for me under Firefox. The symptom is clicking the comments button/link does nothing- the comments do not show on the web page. I have tried the Make-A-New-Profile trick and the Clear Cache/Cookies thing- which seems to work most of the time but then after a few days it's back again. This is getting really frustrating. I have both Edge and Chrome browsers installed and they work 100%. I've read here that it may be caused by a corrupt cookie or cache (hence the new profile trick) but if that's really the problem how do the other browsers get around this? Any help or suggestions would be much appreciated.

Chosen solution

hi, this may be caused if you have switched on tracking protection (do you see a shield icon on the left side of the address bar on affected pages?) or a filterlist that your adblocker is using...

Read this answer in context 1

Additional System Details

Installed Plug-ins

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Application

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

Chosen Solution

hi, this may be caused if you have switched on tracking protection (do you see a shield icon on the left side of the address bar on affected pages?) or a filterlist that your adblocker is using...

hi, this may be caused if you have switched on tracking protection (do you see a shield icon on the left side of the address bar on affected pages?) or a filterlist that your adblocker is using...

Question owner

Hey Thanks! So far so good with turning off tracking protection. We'll see if it holds for a few days before I declare problem solved.

Hey Thanks! So far so good with turning off tracking protection. We'll see if it holds for a few days before I declare problem solved.
renics 0 solutions 6 answers

The page of the website does not open completely. https://lenta.ru/comments/news/2018/12/12/mokryak/

The page of the website does not open completely. https://lenta.ru/comments/news/2018/12/12/mokryak/
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157419 answers

Hi renics

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions/plugins.


I notice a dot on the Control Center 'i' icon as an indication that you made changes to the default permissions. You can click the 'i' icon for more information.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Hi renics Could you please start a new thread for your question? Then you can provide more information like your operating system and installed extensions/plugins. *https://support.mozilla.org/en-US/questions/new *https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox ---- I notice a dot on the Control Center 'i' icon as an indication that you made changes to the default permissions. You can click the 'i' icon for more information. If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more detail and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection *https://support.mozilla.org/en-US/kb/content-blocking ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
renics 0 solutions 6 answers

Tried everything you wrote did not help. Including with disabled add-ons in the browser in safe mode. (I notice a dot on the Control Center 'i' icon as an indication that you made changes to the default permissions. You can click the 'i' icon for more information.) Look at the screenshot, there are no locks. It all started after upgrading the browser to version 53. Everything worked before. And this happens only in two sites of RIA News and Tape ru News and nowhere else.

Tried everything you wrote did not help. Including with disabled add-ons in the browser in safe mode. (I notice a dot on the Control Center 'i' icon as an indication that you made changes to the default permissions. You can click the 'i' icon for more information.) Look at the screenshot, there are no locks. It all started after upgrading the browser to version 53. Everything worked before. And this happens only in two sites of RIA News and Tape ru News and nowhere else.
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157419 answers

The last item in the drop-down list that has a X button at the right is the exception that That it the permission to set cookies.

  • Разрешения: Устанавливать куки
The last item in the drop-down list that has a X button at the right is the exception that That it the permission to set cookies. *Разрешения: Устанавливать куки
renics 0 solutions 6 answers

The last item in the drop-down list that has a X button at the right is the exception that That it the permission to set cookies.

It says you're allowed to set cookies. And what is there to set cookies, if the page is empty as in the photo.

The last item in the drop-down list that has a X button at the right is the exception that That it the permission to set cookies. It says you're allowed to set cookies. And what is there to set cookies, if the page is empty as in the photo.