Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I find out if my fire fox account has been suspended becase i'v tryed for a month on four different diviced to login and I can not.

  • 5 replies
  • 1 has this problem
  • 47 views
  • Last reply by Shadow110

more options

I am unable to login to Firefox sync on my Galaxy S8 phone, AT&T tablet, or ether of my two PC. I know what the password should be but it just will not work. I have tried to use the password reset but I have never receive any emails in my Yahoo account. I have checked this on all of my four devices. I have checked the spam, trash, all of my folders that my filter feed. I have tried to setup a new sync account with my email address to make sure an account still exists and the system tells me that that email address is already in use. I thought it might be because my Ubuntu 16.04 system stopped allowing me to update anything so I reformatted my drive and installed Lubuntu 18.04 I have read as many postings as I can find to resolve this to no avail. How can I get help to fix this?

All Replies (5)

more options

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.


I called an administrator. Please wait.

more options

I checked my junk folder in yahoo.com it is empty. also I checked my user profile in support.mozilla.org and the email address is correct. I don't understand how the email address in the support forum affects Firefox sync sending me an email. I still think the account is offline. Any other suggestions.

more options

Hi, when you : "I reformatted my drive and installed Lubuntu 18.04" You lost a token that was needed.

Yes I do know what this URL says. https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq At bottom of the URL create a bugzilla account and follow rest of directions at the bottom, include your issue and formatted. (Ignore rest of the URL).

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

more options

When I tried to create the account this is the response I received.

User account creation has been restricted. Contact your administrator or the maintainer (bugzilla-admin@mozilla.org) for information about creating an account.

more options

So there is your answer. Contact them to ask why : bugzilla-admin@mozilla.org Politeness goes a long way or the ban will stay.