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access to RBS banking website is blocked, have to manually delete cookies every visit to access

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To access RBS digital banking website, I have to delete cookies manually almost every visit. It seems something is wrong with expiry date

To access RBS digital banking website, I have to delete cookies manually almost every visit. It seems something is wrong with expiry date

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-GB/

Extensions

  • Adblock Plus 3.0.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Foxy Gestures 1.0.15 ({e839c3f9-298e-4cd0-99e0-464431cb7c34})
  • 1-Click YouTube Video Downloader 2.4.1 (YoutubeDownloader@PeterOlayev.com) (Inactive)
  • Ace Script 1.1.11 (acewebextension_unlisted@acestream.org) (Inactive)
  • Add-on Compatibility Reporter 2.2.3 (compatibility@addons.mozilla.org) (Inactive)
  • BugMeNot Plugin 3.1-signed.1-signed ({987311C6-B504-4aa2-90BF-60CC49808D42}) (Inactive)
  • ChatZilla 0.9.93 ({59c81df5-4b7a-477b-912d-4e0fdf64e5f2}) (Inactive)
  • Firebug 2.0.19 (firebug@software.joehewitt.com) (Inactive)
  • FireGestures 1.11 (firegestures@xuldev.org) (Inactive)
  • Free Download Manager extension 2.2.3 (fdm_ffext@freedownloadmanager.org) (Inactive)
  • Mozilla Archive Format 4.1.0 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54}) (Inactive)
  • Nightly Tester Tools 3.9 ({8620c15f-30dc-4dba-a131-7c5d20cf4a29}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2: NVIDIA GeForce GTX 950M
  • adapterDeviceID: 0x191b
  • adapterDeviceID2: 0x139a
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5d1c44cbfebebc97\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 115b1462
  • adapterSubsysID2: 115b1462
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.334
  • driverDate: 7-24-2017
  • driverDate2: 3-15-2018
  • driverVersion: 22.20.16.4749
  • driverVersion2: 23.21.13.9124
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi, do you get an error message or a blank page, or what exactly happens when you visit the site?

What would normally happen is that Firefox would request a page and send along the old cookies that have not yet expired, and the site would set fresh cookies.

However, if Firefox is overly confident in the cached files from your last visit, possibly it shows the saved version of a page, but it does not work because the cookies are too old... Just speculating here.

Does it help if you force a refresh of the page after opening it? You can use either:

  • Shift+click the reload button in the toolbar
  • Ctrl+Shift+r
Hi, do you get an error message or a blank page, or what exactly happens when you visit the site? What would normally happen is that Firefox would request a page and send along the old cookies that have not yet expired, and the site would set fresh cookies. However, if Firefox is overly confident in the cached files from your last visit, possibly it shows the saved version of a page, but it does not work because the cookies are too old... Just speculating here. Does it help if you force a refresh of the page after opening it? You can use either: * Shift+click the reload button in the toolbar * Ctrl+Shift+r

Question owner

Thanks. I have cleaned cookies earlier today, so have access. Will update when will have issue again.

Thanks. I have cleaned cookies earlier today, so have access. Will update when will have issue again.

Question owner

Hi. It's blocked again: Secure Connection Failed same result after CtrlShiftR Only blue button Try again. After the procedure I do in this situation (manually cleaning all rbsdigital.com cookies), it works. By the way, privacy settings show (the site is storing cookies: no). thanks

Hi. It's blocked again: Secure Connection Failed same result after CtrlShiftR Only blue button Try again. After the procedure I do in this situation (manually cleaning all rbsdigital.com cookies), it works. By the way, privacy settings show (the site is storing cookies: no). thanks
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi tauras_, do you want to try setting the site's cookie permission to "Allow for Session" so that persistent cookies can't be set?

While viewing a page on the site, you can call up the Permissions panel of the Page Info dialog using any of these:

  • right-click a blank area of the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or "i" icon to the left of the site address, then the ">" icon, then More Information > Permissions

Scroll down to "Set Cookies" and uncheck the "Use default" box, and then select "Allow for Session." This won't change the expiration on existing cookies, but will affect new cookies the site sets going forward.

Hi tauras_, do you want to try setting the site's cookie permission to "Allow for Session" so that persistent cookies can't be set? While viewing a page on the site, you can call up the Permissions panel of the Page Info dialog using any of these: * right-click a blank area of the page and choose View Page Info > Permissions * (menu bar) Tools menu > Page Info > Permissions * click the padlock or "i" icon to the left of the site address, then the ">" icon, then More Information > Permissions Scroll down to "Set Cookies" and uncheck the "Use default" box, and then select "Allow for Session." This won't change the expiration on existing cookies, but will affect new cookies the site sets going forward.