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Suddenly I can't listen to online radio sites

Posted

First I must tell you, even if it's not politically correct, then your support should be revised ASAP. The browser is awesome and I'm using it from its beginning (!), unfortunately your support is another story.. I've spent more then 5 hours of tryouts, before deciding to contact you here.

Suddenly I can't listen to online radio sites. (YouTube works fine). On Google Chrome any radio site works fine, so why not on the latest Firefox (59.03)?

First I must tell you, even if it's not politically correct, then your support should be revised ASAP. The browser is awesome and I'm using it from its beginning (!), unfortunately your support is another story.. I've spent more then 5 hours of tryouts, before deciding to contact you here. Suddenly I can't listen to online radio sites. (YouTube works fine). On Google Chrome any radio site works fine, so why not on the latest Firefox (59.03)?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

FredMcD
  • Top 10 Contributor
4306 solutions 60471 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

Question owner

It was a good start. In Safe Mode It worked, but didn't solve the problem because after restarting Firefox in Normal Mode, it has stopped working again.

It was a good start. In Safe Mode It worked, but didn't solve the problem because after restarting Firefox in Normal Mode, it has stopped working again.
TyDraniu
  • Top 25 Contributor
356 solutions 1998 answers

Turn off your all extensions in Normal Mode and restart the browser, then check the radio.

Turn off your all extensions in Normal Mode and restart the browser, then check the radio.

Question owner

It was one of my first experiments to disable all extentions and add-ons.. Still not working.

It was one of my first experiments to disable all extentions and add-ons.. Still not working.

Question owner

IsaacJ said

It was a good start. In Safe Mode It worked, but didn't solve the problem because after restarting Firefox in Normal Mode, it has stopped working again.

Oopsy, Sorry to mislead you, It's not working in safe mode either (It was a commercial that made me think wrong)

''IsaacJ [[#answer-1109620|said]]'' <blockquote> It was a good start. In Safe Mode It worked, but didn't solve the problem because after restarting Firefox in Normal Mode, it has stopped working again. </blockquote> Oopsy, Sorry to mislead you, It's not working in safe mode either (It was a commercial that made me think wrong)
FredMcD
  • Top 10 Contributor
4306 solutions 60471 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Murphy 20 solutions 264 answers

IsaacJ said

First I must tell you, even if it's not politically correct, then your support should be revised ASAP. The browser is awesome and I'm using it from its beginning (!), unfortunately your support is another story..

Would you care to explain that, please  ?

''IsaacJ [[#question-1216909|said]]'' <blockquote> First I must tell you, even if it's not politically correct, then your support should be revised ASAP. The browser is awesome and I'm using it from its beginning (!), unfortunately your support is another story.. </blockquote> Would you care to explain that, please ?

Question owner

Nothing said meant to offend anyone personally. My apologizes if anyone did.

It's just my subjective general opinion only about the help efforts that are offered by Mozilla for the browser.

Something is very wrong with the help/support for Firefox. The browser itself is excellent and the best for me by far. But, if a problem occurred like this one , and it happens once in few years, there is no substantial specific help to get you out of it.

Nothing said meant to offend anyone personally. My apologizes if anyone did. It's just my subjective general opinion only about the help efforts that are offered by Mozilla for the browser. Something is very wrong with the help/support for Firefox. The browser itself is excellent and the best for me by far. But, if a problem occurred like this one , and it happens once in few years, there is no substantial specific help to get you out of it.

Question owner

IsaacJ said

..... Suddenly I can't listen to online radio sites. (YouTube works fine). On Google Chrome any radio site works fine, so why not on the latest Firefox (59.03)?

Well as said before, in normal mode of the computer, Google Chrome browser works with radio site just fine.

''IsaacJ [[#question-1216909|said]]'' <blockquote> ..... Suddenly I can't listen to online radio sites. (YouTube works fine). On Google Chrome any radio site works fine, so why not on the latest Firefox (59.03)? </blockquote> Well as said before, in normal mode of the computer, Google Chrome browser works with radio site just fine.
Murphy 20 solutions 264 answers

IsaacJ said

Nothing said meant to offend anyone personally. My apologizes if anyone did.

Your comments were directed at the support forum in general - well, each and everyone of us contributors are part of that support forum. Contributors here are (except for the odd administrator) volunteers, users just like you, who are trying to help other users in their spare time. Firefox is a free browser, and Mozilla (the company that makes Firefox) doesn't have the financial means to maintain a call center.

It's just my subjective general opinion only about the help efforts that are offered by Mozilla for the browser. Something is very wrong with the help/support for Firefox.

Speaking for myself only : Comments like these doesn't exactly entice me to try and find a solution for the poster in question .....


Now that I got that off my chest :

Have you updated Firefox to the latest version yet (which is 60.0)  ?

Does that make a difference  ?

If not : Have you tried FredMcD's last suggestion (Start your Computer in safe mode with network support. Then start Firefox)  ?

And one more question : Could you provide a link to these radio stations please  ?

''IsaacJ [[#answer-1109931|said]]'' <blockquote> Nothing said meant to offend anyone personally. My apologizes if anyone did. </blockquote> Your comments were directed at the support forum in general - well, each and everyone of us contributors are part of that support forum. Contributors here are (except for the odd administrator) volunteers, users just like you, who are trying to help other users in their spare time. Firefox is a free browser, and Mozilla (the company that makes Firefox) doesn't have the financial means to maintain a call center. <blockquote> It's just my subjective general opinion only about the help efforts that are offered by Mozilla for the browser. Something is very wrong with the help/support for Firefox. </blockquote> Speaking for myself only : Comments like these doesn't exactly entice me to try and find a solution for the poster in question ..... --------------------------------------------------------------------------------------------------------- Now that I got that off my chest : Have you updated Firefox to the latest version yet (which is '''60.0''') ? Does that make a difference ? If not : Have you tried FredMcD's last suggestion (Start your '''Computer''' in safe mode with network support. Then start Firefox) ? And one more question : Could you provide a link to these radio stations please ?

Modified by Murphy

Question owner

Dear Contributors, First I must apologize again. I was sure that Mozilla is running this forum with some administrators in charge and I didn't know it's entirely based on volunteers.

I've updated to the last version and there was a minor change: there was voice for 2-3 seconds and then it stopped. Also I've tried FredMcD's suggestion (Started Computer in safe mode with network support. Then started Firefox safe mode). No sound. To remind you Chrome works in same computer with no problem.

Last, here's a sample link you required: http://onlineradiobox.com/sg/class95/?cs=sg.class95&played=1

Dear Contributors, First I must apologize again. I was sure that Mozilla is running this forum with some administrators in charge and I didn't know it's entirely based on volunteers. I've updated to the last version and there was a minor change: there was voice for 2-3 seconds and then it stopped. Also I've tried FredMcD's suggestion (Started Computer in safe mode with network support. Then started Firefox safe mode). No sound. To remind you Chrome works in same computer with no problem. Last, here's a sample link you required: http://onlineradiobox.com/sg/class95/?cs=sg.class95&played=1
Murphy 20 solutions 264 answers

IsaacJ said

Dear Contributors, First I must apologize again. I was sure that Mozilla is running this forum with some administrators in charge and I didn't know it's entirely based on volunteers.

Absolutely no need to apologize - this must be very frustrating for you and you needed to let off steam. And it was just I who 'had a go at you' ......

Last, here's a sample link you required: http://onlineradiobox.com/sg/class95/?cs=sg.class95&played=1

Thank you for that link - I'm quite enjoying some of those stations since I tried that link (needless to say that I have no problem listening to those stations, using Firefox .... )

Question is : how to get those radio stations to play for you, using Firefox  ?

The first sentence in FredMcD's first post is :

"Make sure you are not blocking content."

Probably a rhetorical question, but are you sure you don't have any extensions that can block content  ?

I haven't been able to find out whether those stations use Flash or not (which I have enabled, and updated) - just in case : Do you have Shockwave Flash set to 'Always Activate'  ?

If that's not it, then I can only hope that somebody else will come to your
rescue  !

''IsaacJ [[#answer-1110235|said]]'' <blockquote> Dear Contributors, First I must apologize again. I was sure that Mozilla is running this forum with some administrators in charge and I didn't know it's entirely based on volunteers. </blockquote> Absolutely no need to apologize - this must be very frustrating for you and you needed to let off steam. And it was just I who 'had a go at you' ...... <blockquote> Last, here's a sample link you required: http://onlineradiobox.com/sg/class95/?cs=sg.class95&played=1 </blockquote> Thank you for that link - I'm quite enjoying some of those stations since I tried that link (needless to say that I have no problem listening to those stations, using Firefox .... ) Question is : how to get those radio stations to play for you, using Firefox ? The first sentence in FredMcD's first post is : ''"Make sure you are not blocking content."'' Probably a rhetorical question, but are you sure you don't have any extensions that can block content ? I haven't been able to find out whether those stations use Flash or not (which I have enabled, and updated) - just in case : Do you have Shockwave Flash set to 'Always Activate' ? If that's not it, then I can only hope that somebody else will come to your <BR>rescue !

Question owner

Hi again, Nice to see you're enjoying that online radio link.

I Do have Shockwave Flash and set to 'Always Activate'. Not helping me. Yet.

When you've mention blocking data.. I noticed now that on the last row of the online radio site page, in the corner, and very small letters, there's a rapidly changing 2 messages. One is saying something about "transferring data.." and immediately after "Waiting for..." it changes so quick I can't read it. May be that fingers on the problem?

Hi again, Nice to see you're enjoying that online radio link. I Do have Shockwave Flash and set to 'Always Activate'. Not helping me. Yet. When you've mention blocking data.. I noticed now that on the last row of the online radio site page, in the corner, and very small letters, there's a rapidly changing 2 messages. One is saying something about "transferring data.." and immediately after "Waiting for..." it changes so quick I can't read it. May be that fingers on the problem?
Murphy 20 solutions 264 answers

IsaacJ said

Hi again, Nice to see you're enjoying that online radio link. I Do have Shockwave Flash and set to 'Always Activate'. Not helping me. Yet. When you've mention blocking data.. I noticed now that on the last row of the online radio site page, in the corner, and very small letters, there's a rapidly changing 2 messages. One is saying something about "transferring data.." and immediately after "Waiting for..." it changes so quick I can't read it. May be that fingers on the problem?

Those messages you'll see lots of times - are merely informing you what the browser is doing (status).

You block content with add-ons like Adblock Plus, NoScript, Ghostery,
uBlock Origin - do you use any of those  ?

''IsaacJ [[#answer-1110407|said]]'' <blockquote> Hi again, Nice to see you're enjoying that online radio link. I Do have Shockwave Flash and set to 'Always Activate'. Not helping me. Yet. When you've mention blocking data.. I noticed now that on the last row of the online radio site page, in the corner, and very small letters, there's a rapidly changing 2 messages. One is saying something about "transferring data.." and immediately after "Waiting for..." it changes so quick I can't read it. May be that fingers on the problem? </blockquote> Those messages you'll see lots of times - are merely informing you what the browser is doing (status). You block content with add-ons like Adblock Plus, NoScript, Ghostery, <BR>uBlock Origin - do you use any of those ?

Question owner

I use only Adblock Plus for years.

I use only Adblock Plus for years.
Murphy 20 solutions 264 answers

IsaacJ said

I use only Adblock Plus for years.

Which you have of course disabled on those sites .....

In all honesty : I have no idea what could be causing this problem for you, and once again I can only hope that someone else will come to your rescue (so sorry .....)

''IsaacJ [[#answer-1110420|said]]'' <blockquote> I use only Adblock Plus for years. </blockquote> Which you have of course disabled on those sites ..... In all honesty : I have no idea what could be causing this problem for you, and once again I can only hope that someone else will come to your rescue (so sorry .....)

Question owner

Thank you Murphy for your efforts and patience. Real nice of you. Appreciations.

Hope someone else will eventually help me on it.

Thank you Murphy for your efforts and patience. Real nice of you. Appreciations. Hope someone else will eventually help me on it.
user1494117 0 solutions 28 answers

I need to know what OS you use. is it Windows, Mac, Linux, BSD, or something else entirely?

I need to know what OS you use. is it Windows, Mac, Linux, BSD, or something else entirely?
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159936 answers

@ Tesko

You can find this information in the Question details in the sidebar.

  • Windows 7 64bit
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
@ Tesko You can find this information in the Question details in the sidebar. *Windows 7 64bit *User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

Question owner

It's Windows 7 Ultimate (x64) Service Pack 1 (build 7601)

It's Windows 7 Ultimate (x64) Service Pack 1 (build 7601)