X
Tap here to go to the mobile version of the site.

Support Forum

need OFFICIAL mozilla help; firefox search provider, PUP.Optional.Legacy secure.start-pagesearch.com is it harmful or false flag?!

Posted

IS IT A REAL 'FIREFOX SEARCH PROVIDER???!!! i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help.

 virus total flags the url as suspicious. 

adwcleaner calls the 2 things pups but can't clean or quarantine them they call them; firefox search providerPUP.Optional.Legacy secure.start-pagesearch.com

relevant part of my previous question adwcleaner keeps labeling 2 secure.start-pagesearch.com as threats in firefox url but cannot remove them. i spent 2 afternoons with their tech guy emailing and doing all kinds of things to figure them out. online searches say the secure.start-pagesearch.com are connected to cloudflare. are they malware? please answer!!

  1. -------------------------------
  2. Malwarebytes AdwCleaner 7.1.1.0
  3. -------------------------------
  4. Build: 04-27-2018
  5. Database: 2018-05-02.2
  6. Support: https://www.malwarebytes.com/support
  7. -------------------------------
  8. Mode: Clean
  9. -------------------------------
  10. Start: 05-02-2018
  11. Duration: 00:00:02
  12. OS: Windows 10 Home
  13. Cleaned: 0
  14. Failed: 2
          • [ Firefox URLs ] *****

Not Deleted secure.start-pagesearch.com Not Deleted secure.start-pagesearch.com

IS IT A REAL 'FIREFOX SEARCH PROVIDER???!!! i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help. virus total flags the url as suspicious. adwcleaner calls the 2 things pups but can't clean or quarantine them they call them; firefox search providerPUP.Optional.Legacy secure.start-pagesearch.com relevant part of my previous question adwcleaner keeps labeling 2 secure.start-pagesearch.com as threats in firefox url but cannot remove them. i spent 2 afternoons with their tech guy emailing and doing all kinds of things to figure them out. online searches say the secure.start-pagesearch.com are connected to cloudflare. are they malware? please answer!! # ------------------------------- # Malwarebytes AdwCleaner 7.1.1.0 # ------------------------------- # Build: 04-27-2018 # Database: 2018-05-02.2 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 05-02-2018 # Duration: 00:00:02 # OS: Windows 10 Home # Cleaned: 0 # Failed: 2 ***** [ Firefox URLs ] ***** Not Deleted secure.start-pagesearch.com Not Deleted secure.start-pagesearch.com

Chosen solution

star said

IS IT A REAL 'FIREFOX SEARCH PROVIDER???!!! i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help.

Firefox from www.mozilla.org/firefox/all/ is a web browser and not a search engine and Mozilla themselves do not have search engine services like Google, Yahoo, Bing, DuckDuckGo etc.

As said this Start-pagesearch .com a browser hijacker that was installed by some means like being bundled with some free software you downloaded or updated recently.

See https://malwaretips.com/blogs/remove-start-pagesearch-com/ on options in trying to get rid of it on Windows.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 59.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.3/WINNT/en-US/

Extensions

  • Adblock Plus 3.0.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker Ultimate 2.31 (adblockultimate@adblockultimate.net)
  • Awesome Screenshot - Capture, Annotate & More 3.0.21 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • DuckDuckGo Privacy Essentials 2018.5.1 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Firefox Lightbeam 2.1.0 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Flash Video Downloader 16.0.12 (artur.dubovoy@gmail.com)
  • Google Analytics Opt-out Add-on (by Google) 1.0.7 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • No Coin - Block miners on the web! 0.4.14 ({5657c026-efc3-4860-b43b-16e4eaa8a9aa})
  • Privacy Badger 2018.4.23 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Quick JS Switcher 1.2.1 ({d7e0a6e7-9a50-490a-be5c-3b448be39b42})
  • Safe Web with VirusTotal 1.0.1 ({c53b95bc-1403-4076-a618-25aef2dd37fa})
  • WOT Web of Trust, Website Reputation Ratings 20180418.0wot ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 620
  • adapterDescription2:
  • adapterDeviceID: 0x5916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 110f1025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.334
  • driverDate: 12-18-2017
  • driverDate2:
  • driverVersion: 23.20.16.4901
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009aae) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009aae) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Murphy 20 solutions 264 answers

Helpful Reply

Hi star,

Good for you to be on the alert, cause that start-pagesearch.com is a browser hijacker - malware, that you will of course need to get rid of.

Not only is running as many malware scans as possible a must - you should also do this :

Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions, and look for anything unfamiliar or suspicious.

When you find one : remove it.

Do the same in Windows Control Panel => Programs.

As most malware will be 'hiding' somewhere - running some more malware scans won't hurt : what one program doesn't pick up, the other one will.

Hi star, Good for you to be on the alert, cause that start-pagesearch.com is a browser hijacker - malware, that you will of course need to get rid of. Not only is running as many malware scans as possible a must - you should also do this : Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions, and look for '''anything unfamiliar or suspicious'''. When you find one : remove it. Do the same in Windows Control Panel => Programs. As most malware will be 'hiding' somewhere - running some more malware scans won't hurt : what one program doesn't pick up, the other one will.
Pkshadow 1070 solutions 14836 answers

Helpful Reply

The Start-pagesearch.com browser hijacker is commonly bundled with other free programs that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed Start-pagesearch.com without your knowledge.

When the Start-pagesearch.com browser hijacker is installed on a PC, common symptoms include:

  • Changing the web browser’s default homepage to Start-pagesearch.com
  • Changing the browser’s search provider, built-in search box to Start-pagesearch.com
  • Ability to modify the ‘new tab’ functionality to launch the modified search portal page
  • Loads into the web browser via an extension or add-on
  • Web Browser shortcuts are hijacked to redirect to Start-pagesearch.com

Please Search for add-remove which is Programs and Features and remove the recently installed program that this was included with. Also search for it there Start-pagesearch.com Please check your add-ons/extensions from the 3 Bar Menu and if it is there please disable it but do the uninstall 1st. So if you can not remember any recent installs uninstall stuff that you do not need.

if you need help with the installed programs please take a screen shot and we will help. https://support.mozilla.org/en-US/kb/firefox-screenshots

Then have Malwarebytes finish the clean up. Please let us know if this solved your issue or if need further assistance.

The Start-pagesearch.com browser hijacker is commonly bundled with other free programs that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed Start-pagesearch.com without your knowledge. When the Start-pagesearch.com browser hijacker is installed on a PC, common symptoms include: *Changing the web browser’s default homepage to Start-pagesearch.com *Changing the browser’s search provider, built-in search box to Start-pagesearch.com *Ability to modify the ‘new tab’ functionality to launch the modified search portal page *Loads into the web browser via an extension or add-on *Web Browser shortcuts are hijacked to redirect to Start-pagesearch.com Please Search for add-remove which is Programs and Features and remove the recently installed program that this was included with. Also search for it there Start-pagesearch.com Please check your add-ons/extensions from the 3 Bar Menu and if it is there please disable it but do the uninstall 1st. So if you can not remember any recent installs uninstall stuff that you do not need. if you need help with the installed programs please take a screen shot and we will help. https://support.mozilla.org/en-US/kb/firefox-screenshots Then have Malwarebytes finish the clean up. Please let us know if this solved your issue or if need further assistance.
James
  • Top 25 Contributor
  • Moderator
1512 solutions 10523 answers

Chosen Solution

star said

IS IT A REAL 'FIREFOX SEARCH PROVIDER???!!! i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help.

Firefox from www.mozilla.org/firefox/all/ is a web browser and not a search engine and Mozilla themselves do not have search engine services like Google, Yahoo, Bing, DuckDuckGo etc.

As said this Start-pagesearch .com a browser hijacker that was installed by some means like being bundled with some free software you downloaded or updated recently.

See https://malwaretips.com/blogs/remove-start-pagesearch-com/ on options in trying to get rid of it on Windows.

''star [[#question-1216709|said]]'' <blockquote> IS IT A REAL 'FIREFOX SEARCH PROVIDER???!!! i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help. </blockquote> Firefox from www.mozilla.org/firefox/all/ is a web browser and not a search engine and Mozilla themselves do not have search engine services like Google, Yahoo, Bing, DuckDuckGo etc. As said this Start-pagesearch .com a browser hijacker that was installed by some means like being bundled with some free software you downloaded or updated recently. See https://malwaretips.com/blogs/remove-start-pagesearch-com/ on options in trying to get rid of it on Windows.
James
  • Top 25 Contributor
  • Moderator
1512 solutions 10523 answers

star said

i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help.

Mozilla does not have the resources to have call centres for one on one Firefox support options by phone or chat if that is what you are hoping for, especially since it would be too costly to do it for free.

''star [[#question-1216709|said]]'' <blockquote>i've spent many many hours, gotten malwarebytes help, gotten suggestions from mozilla help forum, thanks folks, but this requires an actual mozilla techie's help.</blockquote> Mozilla does not have the resources to have call centres for one on one Firefox support options by phone or chat if that is what you are hoping for, especially since it would be too costly to do it for free.

Question owner

thanks murphy and pkshadow for taking time to answer. i have unchecky so hrmfff to that not working maybe. i didn't notice any new or suspicious addons or programs. i did restart with my custom theme, gotten thru mozilla, disabled and the addons disabled. the pups remain and adwcleaner's clean and repair feature keeps failing to clean them and the quarantine in history shows nothing. i did notice there's a mozilla maintenance program below the mozilla listed in programs but they both have the same date of april 30, 2018 which i think is the newest upgrade. are they both true or is one a fake that keeps reappearing along with mozilla? i kinda think not. the only recent addons are; no coin block miners on the web their homepage is https://github.com/keraf/NoCoin and quick js switcher home page https://github.com/meetDeveloper/Quick-JS-Switcher

  • both thru mozilla which is where i search for addons.

i'm pretty careful and 4 virus and malware programs fail to find this. only malwarebytes adwcleaner found them at all and CAN'T CLEAN THEM. so now i see james gave tips, thanks james. i'm going to go thru those tips on this page; https://malwaretips.com/blogs/remove-start-pagesearch-com/#uninstall. i can't help but wonder; if i reset firefox losing settings, addons themes, etc (bummer) will that help since the adwcleaner can't help? will uninstalling firefox, (bigger bummer) and reinstalling it find i still have that problem? help, help, i'm being repressed! you saw em oppressing me, didn't you? first i'll try those other things james suggested.

thanks murphy and pkshadow for taking time to answer. i have unchecky so hrmfff to that not working maybe. i didn't notice any new or suspicious addons or programs. i did restart with my custom theme, gotten thru mozilla, disabled and the addons disabled. the pups remain and adwcleaner's clean and repair feature keeps failing to clean them and the quarantine in history shows nothing. i did notice there's a mozilla maintenance program below the mozilla listed in programs but they both have the same date of april 30, 2018 which i think is the newest upgrade. are they both true or is one a fake that keeps reappearing along with mozilla? i kinda think not. the only recent addons are; no coin block miners on the web their homepage is https://github.com/keraf/NoCoin and quick js switcher home page https://github.com/meetDeveloper/Quick-JS-Switcher * both thru mozilla which is where i search for addons. i'm pretty careful and 4 virus and malware programs fail to find this. only malwarebytes adwcleaner found them at all and CAN'T CLEAN THEM. so now i see james gave tips, thanks james. i'm going to go thru those tips on this page; https://malwaretips.com/blogs/remove-start-pagesearch-com/#uninstall. i can't help but wonder; if i reset firefox losing settings, addons themes, etc (bummer) will that help since the adwcleaner can't help? will uninstalling firefox, (bigger bummer) and reinstalling it find i still have that problem? help, help, i'm being repressed! you saw em oppressing me, didn't you? first i'll try those other things james suggested.
Pkshadow 1070 solutions 14836 answers

Hi, as suggested do a screen shot of your installed programs. I can not remember the program that it was installed with, but it was a respectable company. Yes the Mozilla Maintenance is part of Firefox.

No you do not need to reset Firefox as this can be removed as i had it also a while back, just do not remember what program it was loaded in that when uninstalled it the rest was easy.

Follow the Link James supplied. or go to the link I supplied.

Can try : https://www.adlice.com/download/roguekiller/ Malwarebytes bought AdwCleaner from them.

Hi, as suggested do a screen shot of your installed programs. I can not remember the program that it was installed with, but it was a respectable company. Yes the Mozilla Maintenance is part of Firefox. No you do not need to reset Firefox as this can be removed as i had it also a while back, just do not remember what program it was loaded in that when uninstalled it the rest was easy. Follow the Link James supplied. or go to the link I supplied. Can try : https://www.adlice.com/download/roguekiller/ Malwarebytes bought AdwCleaner from them.
Pkshadow 1070 solutions 14836 answers

The program that installed it on me was Web Companion from Lavasoft. If you have it uninstall it.

The program that installed it on me was Web Companion from Lavasoft. If you have it uninstall it.

Question owner

i did shift prtsc which pasted into an email but not this window or onto desktop

i did shift prtsc which pasted into an email but not this window or onto desktop

Question owner

hoorah!!! it's fixed by zemana. thanks james for that web page link. thanks also to pk shadow and murphy. i still don't know how i got infected. i looked in my c drive and found 'usb file rescue' that doesn't show up in programs or apps. i thought i did enough searching on it but i think i'm gonna delete it anyway.

hoorah!!! it's fixed by zemana. thanks james for that web page link. thanks also to pk shadow and murphy. i still don't know how i got infected. i looked in my c drive and found 'usb file rescue' that doesn't show up in programs or apps. i thought i did enough searching on it but i think i'm gonna delete it anyway.