Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Pop-up in Mozilla with Critical warning and phone number... fraud?

  • 4 replies
  • 1 has this problem
  • 41 views
  • Last reply by jscher2000

more options

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

All Replies (4)

more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

more options

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!

more options

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."