X
Tap here to go to the mobile version of the site.

Support Forum

Firefox keeps crashing at the end of file download @ IPCError-browser | ShutDownKill

Posted

Hi. Firefox keeps crashing when I try to download a file, since update version 59.0.2. I'm using windows 10 64 bit. If I restart the PC It runs fine for a while, but if I put the computer to sleep and use firefox after waking it up. Browsing is fine, but if I try to save an image or download a file it crashes. The file gets saved to the download location, but if I start firefox again. The download starts over, deleting the previously downloaded file.

Hi. Firefox keeps crashing when I try to download a file, since update version 59.0.2. I'm using windows 10 64 bit. If I restart the PC It runs fine for a while, but if I put the computer to sleep and use firefox after waking it up. Browsing is fine, but if I try to save an image or download a file it crashes. The file gets saved to the download location, but if I start firefox again. The download starts over, deleting the previously downloaded file.

Modified by Wayne Mery

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

Question owner

This is a screen shot of it after trying to save the avatar in support

This is a screen shot of it after trying to save the avatar in support
FredMcD
  • Top 10 Contributor
4192 solutions 58521 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx29
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I'm not sure why it didn't log the previous crashes, but this is the most recent one bp-1bbee77a-0f52-4ee6-8e5a-761670180526 5/26/2018 11:12 AM

''FredMcD [[#answer-1102027|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support </blockquote> I'm not sure why it didn't log the previous crashes, but this is the most recent one bp-1bbee77a-0f52-4ee6-8e5a-761670180526 5/26/2018 11:12 AM
FredMcD
  • Top 10 Contributor
4192 solutions 58521 answers

Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393

bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393 bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499 atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
cor-el
  • Top 10 Contributor
  • Moderator
17346 solutions 156790 answers

Note that this is an old report from 2017.

  • CrashTime : Thu, 17 Aug 2017 02:46:20 GMT
Note that this is an old report from 2017. *CrashTime : Thu, 17 Aug 2017 02:46:20 GMT

Question owner

I don't understand the problem. It just crashed again at download and I can see only that crash report in the browser. No other reports.

I don't understand the problem. It just crashed again at download and I can see only that crash report in the browser. No other reports.

Question owner

This is the screenshot of firefox which just crashed

This is the screenshot of firefox which just crashed
FredMcD
  • Top 10 Contributor
4192 solutions 58521 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
FredMcD
  • Top 10 Contributor
4192 solutions 58521 answers

Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393

bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill

CrashTime 1502937980

Attention Sumo's there are 30 related bug reports

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393 bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill CrashTime 1502937980 Attention Sumo's there are 30 related bug reports atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64