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HOTMAIL will not open in Mozilla Firefox.

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

BIGTNVOLSFAN
BIGTNVOLSFAN
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Have not been able to get Hotmail/Outlook to open in Mozilla Firefox off and on for about two months now. I continue to get the following message as soon as I try to login to Hotmail/Outlook.


-(

Something went wrong We can't get that information right now. Please try again later.

cId: 976E5D989E19486E9BBCCBCD8029C2C1 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ScriptLoadError esrc: Script err: ScriptLoadError: Failed to load script: https://owamail.azureedge.net/owamail/20180406.02/scripts/owa.mail.js estack: undefined ts: 4/15/2018 4:06:24 PM

Have not been able to get Hotmail/Outlook to open in Mozilla Firefox off and on for about two months now. I continue to get the following message as soon as I try to login to Hotmail/Outlook. :-( Something went wrong We can't get that information right now. Please try again later. cId: 976E5D989E19486E9BBCCBCD8029C2C1 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ScriptLoadError esrc: Script err: ScriptLoadError: Failed to load script: https://owamail.azureedge.net/owamail/20180406.02/scripts/owa.mail.js estack: undefined ts: 4/15/2018 4:06:24 PM

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"