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I can't load <https://secure.moneygram.co.uk/>

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by Shadow110

PhHa
PhHa

I try to load <https://secure.moneygram.co.uk/> but the screen just sits there with Moneygram's revolving dots. I can get to the site and use it with Microsoft Edge but I'd rather use Firefox!

Do I need to remove/add an add-on or option in Firefox or perhaps set an exception to something for this url?

Thanks in advance!

I try to load <https://secure.moneygram.co.uk/> but the screen just sits there with Moneygram's revolving dots. I can get to the site and use it with Microsoft Edge but I'd rather use Firefox! Do I need to remove/add an add-on or option in Firefox or perhaps set an exception to something for this url? Thanks in advance!

Chosen solution

Many thanks cor-el.

I had <uBlock Origin> installed with the default settings. It has a "power button" to disable it for a given site and setting that to "off" allowed the MoneyGram site to load successfully. I'll try that again if I find any other problem sites!

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All Replies (3)

cor-el
cor-el
  • Moderator

It takes a few seconds for me to load the page and during that time I see the moving dots.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
PhHa
PhHa Question owner

Chosen Solution

Many thanks cor-el.

I had <uBlock Origin> installed with the default settings. It has a "power button" to disable it for a given site and setting that to "off" allowed the MoneyGram site to load successfully. I'll try that again if I find any other problem sites!

Shadow110
Shadow110

Hi,Glad to hear that your problem has been resolved. If you haven't already, *Please select the Solution that solves the problem*. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.