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Firefox makes no sound

Posted

I asked this question 2 years ago. It's closed so I have to ask again. Firefox makes no sound. I have a YouTube video playing, for example, and I can see the video, but there's no sound. YouTube's unmuted, the volume is all the way up. If I download the video I can play it with mplayer and hear the sound. I can watch a DVD with xine and hear the sound. I can play an audio file at the same time and hear the sound. I've encountered some videos I can't download so I can't hear them - I have to go to the library to use their computers.

I see 'failed to init cubeb... AudioStream.cpp line 387' and 'OnMediaSinkAudioError... MediaDecoderStateMachine.cpp, line 3755'

if those mean anything.

I asked this question 2 years ago. It's closed so I have to ask again. Firefox makes no sound. I have a YouTube video playing, for example, and I can see the video, but there's no sound. YouTube's unmuted, the volume is all the way up. If I download the video I can play it with mplayer and hear the sound. I can watch a DVD with xine and hear the sound. I can play an audio file at the same time and hear the sound. I've encountered some videos I can't download so I can't hear them - I have to go to the library to use their computers. I see 'failed to init cubeb... AudioStream.cpp line 387' and 'OnMediaSinkAudioError... MediaDecoderStateMachine.cpp, line 3755' if those mean anything.

Chosen solution

pulseaudio is running. Removing '--disallow-module-loading ' solves my problem. This security measure is in Slackware's rc.pulseaudio. I'll tell them about it.

Read this answer in context 0

Additional System Details

Application

  • Firefox 59.0.1
  • User Agent: Mozilla/5.0 (X11; Linux i686; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.1/Linux/en-US/

Extensions

  • Easy Youtube Video Downloader Express 10.6 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4}) (Inactive)
  • Image Video Block 2.4.1 ({dabe08f4-8ec2-4dc5-a4dd-fda31fb8b38c}) (Inactive)
  • No-Script Suite Lite 0.2.7 ({86d73a1c-2ec5-4b7a-b249-60cec805dc99}) (Inactive)
  • Print Edit WE 21.6 (printedit-we@DW-dev) (Inactive)
  • Video DownloadHelper 7.2.2 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Mobile Intel® GM45 Express Chipset x86/MMX/SSE2
  • adapterDeviceID: Mesa DRI Mobile Intel® GM45 Express Chipset x86/MMX/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • crashGuards: []
  • driverDate:
  • driverVersion: 2.1 Mesa 17.3.6
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Hi, sorry not able to hear.

Can try in Safe Mode

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST REFRESH INSTRUCTIONS

Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.

Hi, sorry not able to hear. *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows *https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox Can try in Safe Mode *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Advanced > General) *plugins are not affected *preferences are not affected TEST REFRESH INSTRUCTIONS Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.

Question owner

I tried all of this BEFORE I asked here. I've had this problem for more than 2 years.

I tried all of this BEFORE I asked here. I've had this problem for more than 2 years.
TyDraniu
  • Top 25 Contributor
319 solutions 1831 answers

Do you have PulseAudio installed?

https://bugzilla.mozilla.org/show_bug.cgi?id=1247056

Do you have PulseAudio installed? https://bugzilla.mozilla.org/show_bug.cgi?id=1247056

Question owner

I have tried both with and without pulseaudio. When I have pulseaudio running I have run pavucontrol, turned the volume all the way up, made sure speakers were unmuted.

I have tried both with and without pulseaudio. When I have pulseaudio running I have run pavucontrol, turned the volume all the way up, made sure speakers were unmuted.
TyDraniu
  • Top 25 Contributor
319 solutions 1831 answers
You can check this article: [[No sound in Firefox 59 on Linux in some configurations]]

Chosen Solution

pulseaudio is running. Removing '--disallow-module-loading ' solves my problem. This security measure is in Slackware's rc.pulseaudio. I'll tell them about it.

pulseaudio is running. Removing '--disallow-module-loading ' solves my problem. This security measure is in Slackware's rc.pulseaudio. I'll tell them about it.

Question owner

Hmmmm... I was running as root when this fix worked; when I run as myself it doesn't. (Yes I tried it as root before) so I have a permissions problem too; would anyone know what? I've looked at lsof's output but that hasn't helped.

Hmmmm... I was running as root when this fix worked; when I run as myself it doesn't. (Yes I tried it as root before) so I have a permissions problem too; would anyone know what? I've looked at lsof's output but that hasn't helped.