Why is it impossible to contact Firefox? Why does contact take me to where is firefox? Why do we have to go through a long run around process to get REAL HELP
Firefox is proud of their new update, but customizing has become cumbersome and in some cases impossible. Yes, I can customize my start page, but I canot do the same with a new tab. It comes up with 'Top Sites' and 'Suggested Sites' but I want none of that, just want the page I want. I am not going to sit here and delete each tile in al the categories, that is a ridiculous process. Improvements should be for the better, not for the worse. Contacting or getting answers is also a waste of time, clicking on contact brings up the page of 'Where is Firefox', which means NOTHING when you are having a problem navigating the 'help(???)' sections. Thank you, I feel better, and have a nice day.
Chosen solution
This is the official Firefox support site.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.
About the new tab page, check this link. https://support.mozilla.org/en-US/search?esab=a&w=1&q=new%20tab
Also see; New Tab Override (browser.newtab.url replacement) https://addons.mozilla.org/en-US/firefox/addon/new-tab-override/
Read this answer in context 👍 0All Replies (4)
Chosen Solution
This is the official Firefox support site.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.
About the new tab page, check this link. https://support.mozilla.org/en-US/search?esab=a&w=1&q=new%20tab
Also see; New Tab Override (browser.newtab.url replacement) https://addons.mozilla.org/en-US/firefox/addon/new-tab-override/
Thank you for the quick response, and the addon option did work. I don't agree with the add-on that lets me choose the page I want with a new tab, it is unnecessary complexities that should not exist in software in this day and age. It is ridiculous that one has to spend time to search for options that should be easily found. I have spend about an hour to accomplish this, it doesn't make sense.
Glad to help. Safe Surfing.
Firefox is the name of the web browser made by the company Mozilla.
Mozilla does not have the resources to have call centres to do one on one support whether by phone, chat, or email. Especially since it would be for free for a free product.
Companies that do provide some form of one on one support are usually for paid for products like some antivirus clients.
Also apart for some short lived experiments long ago, Mozilla does not work with any third-party support service as some may falsely claim. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
Besides the knowledge base and support forum on support.mozilla.org there is other support options like the irc.mozilla.org, Mozilla newsgroups, https://discourse.mozilla.org/ and another option is the long time running independent forums.mozillazine.org .