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FF window blackens partly as cursor goes over randomly chosen areas

Posted

current version of FF on Win7. Problem came without changing FF-settings. But in fact last days I'm trying several settings with touchpad. But no setting there could evoke problems as seen in FF: Several areas or even the whole page are blackened. Sometimes just some frames, sometimes independant from frames. Processes as marking text are not influenced from this, i can even continue text marking by shift+arrow left or down under this black screen. The black surface can get abolished by scrolling with page down or up, but must not. This is the same when scrolling by mouse action.

How can I isolate this strange appearance as a problem? A feeling says that it could be a connection to the kind of how the websites have been built, because there are sites who will never show these blackened areas, and the blackening is not reproducable deliberately. Other apps like thunderbird or OpenOffice.... are not affected with this problem. Funny enough that as I write these lines the problem doesn't come again, so I have no screenshot...

current version of FF on Win7. Problem came without changing FF-settings. But in fact last days I'm trying several settings with touchpad. But no setting there could evoke problems as seen in FF: Several areas or even the whole page are blackened. Sometimes just some frames, sometimes independant from frames. Processes as marking text are not influenced from this, i can even continue text marking by shift+arrow left or down under this black screen. The black surface can get abolished by scrolling with page down or up, but must not. This is the same when scrolling by mouse action. How can I isolate this strange appearance as a problem? A feeling says that it could be a connection to the kind of how the websites have been built, because there are sites who will never show these blackened areas, and the blackening is not reproducable deliberately. Other apps like thunderbird or OpenOffice.... are not affected with this problem. Funny enough that as I write these lines the problem doesn't come again, so I have no screenshot...

Chosen solution

Hello Pkshadow and others, I did what you suggested, Re-installation of the graphjics driver. I made an "over-reinstallation" (installation of the graphic-card-driver without de-installing the former driver). The "new" driver was exactly the same version as the "old". It solved my problem with the blackened areas. But in the same turn it brought up other "disbehaviour", as taking a monitor as default screen after restart from hibernation or sleep mode, which is tricky when there is just the laptop display at work (and checked so at the settings)...

The main questions (Why? came this after running months without any problem, What? happenened to evoke the fault, How? can I avoid the fault in the future) probably can't get answers, I resume.

Thank you anyway for dealing with these questions. Ullrich Christ -- DienstRad - Mobiler Service für Menschinen Mitglied im VSF - Verbund Service und Fahrrad

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/de/

Extensions

  • uBlock Origin 1.15.10 (uBlock0@raymondhill.net)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Free Download Manager extension 2.1.13 (fdm_ffext@freedownloadmanager.org) (Inactive)
  • ThinkVantage Password Manager 4.70 ({F74D5734-46F5-4B16-96F0-1E7FBF41B750}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 21da17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 5-26-2015
  • driverDate2:
  • driverVersion: 9.17.10.4229
  • driverVersion2:
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  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000081b7) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000081b7) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Now I could reproduce the phenomenon on a webshop page again, see attachement. Besides: On "normal" html-pages Firefox acts as expected, without any blackened areas.

Now I could reproduce the phenomenon on a webshop page again, see attachement. Besides: On "normal" html-pages Firefox acts as expected, without any blackened areas.
cor-el
  • Top 10 Contributor
  • Moderator
16610 solutions 150010 answers

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Question owner

I did check the extension before, becaus they make updates without my notification. But they announce no problems. My extensions are few: - UBlock as "Add-on", OpenH264-Videocodec, Widevine Content Decryption Module and Shockwave Flash 27.0 r0

For me it seems to be connected with mouse gestures over sites with a lot of areas to click or links. I was doubtring if its correlated with my "new" Thinkpad x220, where I had to adjust a lot at the TouchPad (not activated at the moment) and the correlated mouse buttons, because at this new machine the sensitivity of all keys and switches is different to my old thinkpad. But I did exclude this because the phenomenon is just on certain webpages and not generally.

I did check the extension before, becaus they make updates without my notification. But they announce no problems. My extensions are few: - UBlock as "Add-on", OpenH264-Videocodec, Widevine Content Decryption Module and Shockwave Flash 27.0 r0 For me it seems to be connected with mouse gestures over sites with a lot of areas to click or links. I was doubtring if its correlated with my "new" Thinkpad x220, where I had to adjust a lot at the TouchPad (not activated at the moment) and the correlated mouse buttons, because at this new machine the sensitivity of all keys and switches is different to my old thinkpad. But I did exclude this because the phenomenon is just on certain webpages and not generally.
cor-el
  • Top 10 Contributor
  • Moderator
16610 solutions 150010 answers

Did you try to disable hardware acceleration in Firefox?

Did you try to disable hardware acceleration in Firefox? *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

No, I didn't. The Checkbox is on "Recommended Settings". Only when I uncheck this I can see the checkbox with "acceleration" and then it is checked. BUT: Why does the "Blackener Phenomenon" rise after weeks of usage without any problems? And for the first time in my twenty years of using a computer? I'm questioning myself hard to remember what change I could have made in Win7 or FF but I could not find something. I thought first about a malware-problem but could not find anything.

No, I didn't. The Checkbox is on "Recommended Settings". Only when I uncheck this I can see the checkbox with "acceleration" and then it is checked. BUT: Why does the "Blackener Phenomenon" rise after weeks of usage without any problems? And for the first time in my twenty years of using a computer? I'm questioning myself hard to remember what change I could have made in Win7 or FF but I could not find something. I thought first about a malware-problem but could not find anything.
Pkshadow 1069 solutions 14836 answers

Hi, it could just be Firefox or it is that the system is old and Video Card Drivers are old : driverDate: 5-26-2015 and with errors : failures: [u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(80,16000) Code: 0x80070057 format 0', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2168)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2168', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2198)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2198', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1279,2328)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1279, 2328', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e'] featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}]

Suggest uninstall and reinstall of Drivers : https://downloadcenter.intel.com/product/81500/Intel-HD-Graphics-3000

Please let us know if this solved your issue or if need further assistance.

Hi, it could just be Firefox or it is that the system is old and Video Card Drivers are old : driverDate: 5-26-2015 and with errors : failures: [u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(80,16000) Code: 0x80070057 format 0', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2168)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2168', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2198)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2198', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1279,2328)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1279, 2328', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e', u'CP+[GFX1-]: Failed buffer for 0, 0, 1260, 2167', u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1260,2167)texture11: false Code: 0x8007000e'] featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}] Suggest uninstall and reinstall of Drivers : https://downloadcenter.intel.com/product/81500/Intel-HD-Graphics-3000 Please let us know if this solved your issue or if need further assistance.

Question owner

Thanx cor-el and Pkshadow for your effort. My mother-language is german, so I hope to find the right words. As I wrote in the beginning, FF is at the actual state, in figures 58.0.2, and so is the driver of the intel grafic card. There is no newer driver available, but I made now an over-installation of the driver and will wait what happens the next days. What Pkshadow found in the logfiles shows probably HOW the black areas were generated, but not WHY. I have simultaniously the situation to handle, that the barber shop above my cellar has 17 sinks and basins and loos, and it's dripping from my ceiling...

Thanx cor-el and Pkshadow for your effort. My mother-language is german, so I hope to find the right words. As I wrote in the beginning, FF is at the actual state, in figures 58.0.2, and so is the driver of the intel grafic card. There is no newer driver available, but I made now an over-installation of the driver and will wait what happens the next days. What Pkshadow found in the logfiles shows probably HOW the black areas were generated, but not WHY. I have simultaniously the situation to handle, that the barber shop above my cellar has 17 sinks and basins and loos, and it's dripping from my ceiling...

Chosen Solution

Hello Pkshadow and others, I did what you suggested, Re-installation of the graphjics driver. I made an "over-reinstallation" (installation of the graphic-card-driver without de-installing the former driver). The "new" driver was exactly the same version as the "old". It solved my problem with the blackened areas. But in the same turn it brought up other "disbehaviour", as taking a monitor as default screen after restart from hibernation or sleep mode, which is tricky when there is just the laptop display at work (and checked so at the settings)...

The main questions (Why? came this after running months without any problem, What? happenened to evoke the fault, How? can I avoid the fault in the future) probably can't get answers, I resume.

Thank you anyway for dealing with these questions. Ullrich Christ -- DienstRad - Mobiler Service für Menschinen Mitglied im VSF - Verbund Service und Fahrrad

Hello Pkshadow and others, I did what you suggested, Re-installation of the graphjics driver. I made an "over-reinstallation" (installation of the graphic-card-driver without de-installing the former driver). The "new" driver was exactly the same version as the "old". It solved my problem with the blackened areas. But in the same turn it brought up other "disbehaviour", as taking a monitor as default screen after restart from hibernation or sleep mode, which is tricky when there is just the laptop display at work (and checked so at the settings)... The main questions (Why? came this after running months without any problem, What? happenened to evoke the fault, How? can I avoid the fault in the future) probably can't get answers, I resume. Thank you anyway for dealing with these questions. Ullrich Christ -- DienstRad - Mobiler Service für Menschinen Mitglied im VSF - Verbund Service und Fahrrad