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Cant play mp3 files on websites

Posted

Hi,

I have a html5 chat where you can send mp3 sounds so everyone else in the room can hear them but not if you have firefox. Why is that? It works fine on chrome and every other browser.

Thank you.

Hi, I have a html5 chat where you can send mp3 sounds so everyone else in the room can hear them but not if you have firefox. Why is that? It works fine on chrome and every other browser. Thank you.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0

More Information

WestEnd
  • Top 10 Contributor
45 solutions 2131 answers

Helpful Reply

What is the chat?

What is the chat?
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Question owner

Its 123flashchat the html5 version.

Its 123flashchat the html5 version.
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FredMcD
  • Top 10 Contributor
3645 solutions 49974 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

Hi,

I tried that but the problem is still there. I even looked at the console on devtools and I can see the line that says GET XHR http://example.net/chat//hurry.mp3 [HTTP/1.1 304 Not Modified 160ms] so its making the request but nothing is heard.

Hi, I tried that but the problem is still there. I even looked at the console on devtools and I can see the line that says GET XHR http://example.net/chat//hurry.mp3 [HTTP/1.1 304 Not Modified 160ms] so its making the request but nothing is heard.
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cor-el
  • Top 10 Contributor
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16323 solutions 147303 answers
See also: *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues *https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox
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Question owner

So its true firefox doesnt support mp3 natively? Is there any way around?

So its true firefox doesnt support mp3 natively? Is there any way around?
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cor-el
  • Top 10 Contributor
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16323 solutions 147303 answers

You need to have support for MP3 at the operating system level to be able to play MP3 files with the Firefox HTML5 media player.

You need to have support for MP3 at the operating system level to be able to play MP3 files with the Firefox HTML5 media player.
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Question owner

You mean support on the server where the website is hosted?

You mean support on the server where the website is hosted?
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WestEnd
  • Top 10 Contributor
45 solutions 2131 answers

supercain3 said

You mean support on the server where the website is hosted?

cor-el just said on your side. So if you don't have software support installed locally it will not work.

''supercain3 [[#answer-1085470|said]]'' <blockquote> You mean support on the server where the website is hosted? </blockquote> cor-el just said on your side. So if you don't have software support installed locally it will not work.
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Question owner

I have the needed software. I can hear the mp3 if its a player embedded but not with the GET XHR command. Also, I asked a friend to test it and he can hear the sounds but he has an older version.

I have the needed software. I can hear the mp3 if its a player embedded but not with the GET XHR command. Also, I asked a friend to test it and he can hear the sounds but he has an older version.
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Question owner

help please???

help please???
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Question owner

Hey!!! Anybody there???

Hey!!! Anybody there???
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Question owner

Hey! What about some help????

Hey! What about some help????
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cor-el
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16323 solutions 147303 answers

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?
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Question owner

Yes, I just sent it to your inbox.

Yes, I just sent it to your inbox.
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Bala Subramaniyan 1 solutions 21 answers

Only MP3? Or else you facing same problem for video files such as MP4?

Only MP3? Or else you facing same problem for video files such as MP4?
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Question owner

I havent tried with mp4 because I dont have that option but probably it doesnt work either.

I havent tried with mp4 because I dont have that option but probably it doesnt work either.
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Bala Subramaniyan 1 solutions 21 answers

I suggest you to install flash plugin on your browser. Please follow below steps for installing.

Installing the Flash plugin manually

   Go to Adobe's Flash Player download page and download the Flash installer.  ( https://get.adobe.com/flashplayer/ )
   Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
   When the download has finished, close Firefox.
   Click the Firefox menu Fx57Menu , then click Exit.
   Open the Flash installer file you downloaded and follow the instructions. 

Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer. https://get.adobe.com/flashplayer/

I suggest you to install flash plugin on your browser. Please follow below steps for installing. Installing the Flash plugin manually Go to Adobe's Flash Player download page and download the Flash installer. ( https://get.adobe.com/flashplayer/ ) Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer. When the download has finished, close Firefox. Click the Firefox menu Fx57Menu , then click Exit. Open the Flash installer file you downloaded and follow the instructions. Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer. https://get.adobe.com/flashplayer/
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Question owner

I had already installed flash but I installed it from your link anyway and sounds are still not heard. I dont think its flash related.

I had already installed flash but I installed it from your link anyway and sounds are still not heard. I dont think its flash related.
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cor-el
  • Top 10 Contributor
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16323 solutions 147303 answers

I do not hear sound either.

It is an mp3 file retrieved via XHR as the Web Console shows a successful request, but isn't played for some reason. I tried other Firefox versions like 52 ESR and it doesn't work there as well.

I do not hear sound either. It is an mp3 file retrieved via XHR as the Web Console shows a successful request, but isn't played for some reason. I tried other Firefox versions like 52 ESR and it doesn't work there as well.
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