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firefox extremely slow and sometimes crashes but internet explorer works fine

  • 5 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

firefoxnotsogood
firefoxnotsogood
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i dont have any add-ons or plugins but over the last week or so firefox has started being extremely slow and unable to reach some pages (eg your support site). have tried refresh, update and checked antivirus is not blocking it but cant get it to work correctly after having no problems ever before. have tried internet explorer which is working fine. any ideas? thanks for any help

i dont have any add-ons or plugins but over the last week or so firefox has started being extremely slow and unable to reach some pages (eg your support site). have tried refresh, update and checked antivirus is not blocking it but cant get it to work correctly after having no problems ever before. have tried internet explorer which is working fine. any ideas? thanks for any help

All Replies (5)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

firefoxnotsogood
firefoxnotsogood Question owner
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hi Fred,

i've only listed the latest report as any previous ones are from last year and the slowness problem wasnt present then.

bp-950781c7-64ad-4081-928e-8386a0180213 13/02/2018 12:57 pm

cheers ben

FredMcD
FredMcD
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bp-950781c7-64ad-4081-928e-8386a0180213 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports.

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

firefoxnotsogood
firefoxnotsogood Question owner
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thanks for the quick reply.

but no the problem remains. i have now noticed however if i go into task manager when i have a single internet page open, firefox has from between 3 and 9 tasks occurring at once. after ending the processes and reopening a new internet page, multiple occurrences happen again, all using resources - does that indicate anything perhaps?

FredMcD
FredMcD
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More than one process is normal for the current Firefox. http://www.ghacks.net/2016/07/22/multi-process-firefox/

Multi-process Firefox is codenamed "e10s". https://wiki.mozilla.org/Firefox/multiprocess


Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Type about:config<enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. At the top of the screen is a search bar.