X
Tap here to go to the mobile version of the site.

Support Forum

Thunderbird "not responding" . please help me

Posted

all of a sudden TB stopped working. Tried putting in safe mode with networking (F5) but computer won't allow internet connection in safemode. Was able to put TB in safemode for a moment but it stopped responding again and haven't been able to recreate that. Unable to press any part of screen, all buttons and drop downs grayed out/ unresponsive. HELP! I'm a recent mac user that shifted and have no idea what to do.....mac would just go get an update. It seems that this is the most recent version. Do i need a 64 bit version? using a brand new ASUS P2540

all of a sudden TB stopped working. Tried putting in safe mode with networking (F5) but computer won't allow internet connection in safemode. Was able to put TB in safemode for a moment but it stopped responding again and haven't been able to recreate that. Unable to press any part of screen, all buttons and drop downs grayed out/ unresponsive. HELP! I'm a recent mac user that shifted and have no idea what to do.....mac would just go get an update. It seems that this is the most recent version. Do i need a 64 bit version? using a brand new ASUS P2540

Chosen solution

re : but when I just click open it opens all of Thunderbrid files

If: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Please check because you should be only selecting the 'thunderbird.exe' file at that location and what you are describing sounds like you are selecting the folder that contains that file. If you selected the folder 'Mozilla Thunderbird' then you will be asked to select a file in that folder. 'Mozilla Thunderbird' is a folder not the actuall application file. So select the 'thunderbird.exe' file.

Read this answer in context 0
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36

More Information

christ1
  • Top 25 Contributor
1844 solutions 13239 answers

Helpful Reply

Tried putting in safe mode with networking (F5) but computer won't allow internet connection in safemode.

If you use WLAN you may need to try with a wired connection instead.

Do i need a 64 bit version?

No. And there is no 64-bit version of Thunderbird for Windows anyway.

What is your anti-virus software?

<blockquote> Tried putting in safe mode with networking (F5) but computer won't allow internet connection in safemode. </blockquote> If you use WLAN you may need to try with a wired connection instead. <blockquote> Do i need a 64 bit version? </blockquote> No. And there is no 64-bit version of Thunderbird for Windows anyway. What is your anti-virus software?

Modified by christ1

Was this helpful to you? 1
Quote

Question owner

I just bought this computer and have Windows Defender. Have not actually loaded an anti virus software on yet

I just bought this computer and have Windows Defender. Have not actually loaded an anti virus software on yet
Was this helpful to you?
Quote
Toad-Hall
  • Top 25 Contributor
1259 solutions 8024 answers

First make sure that Firewall is not blocking Thunderbird. Thunderbird must be an allowed program.

Windows 10 should have Windows Defender Security Center, which contains Windows Defender Antivirus and Windows Firewall.

https://support.microsoft.com/en-gb/help/17187/windows-10-protect-your-pc

good images as guide. https://grok.lsu.edu/article.aspx?articleid=19320

Confirm that Thunderbird is an allowed program.

First make sure that Firewall is not blocking Thunderbird. Thunderbird must be an allowed program. Windows 10 should have Windows Defender Security Center, which contains Windows Defender Antivirus and Windows Firewall. https://support.microsoft.com/en-gb/help/17187/windows-10-protect-your-pc good images as guide. https://grok.lsu.edu/article.aspx?articleid=19320 Confirm that Thunderbird is an allowed program.
Was this helpful to you?
Quote

Question owner

i was able to open Windows defender but I do NOT see Mozilla Thunferbird listed either as "Mozilla" or "Thunderbird". Tried to add but don't know where it's located on computer. It's clearly on desktop but when it shows the desktop apps its not there. WTF? "Email and accounts" is checked 2x

i was able to open Windows defender but I do NOT see Mozilla Thunferbird listed either as "Mozilla" or "Thunderbird". Tried to add but don't know where it's located on computer. It's clearly on desktop but when it shows the desktop apps its not there. WTF? "Email and accounts" is checked 2x
Was this helpful to you?
Quote

Question owner

it says the calendar script is jacked up

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete."

"Script: chrome://calendar/content/agenda-listbox.js:1009"

it says the calendar script is jacked up "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." "Script: chrome://calendar/content/agenda-listbox.js:1009"
Was this helpful to you?
Quote
christ1
  • Top 25 Contributor
1844 solutions 13239 answers
First make sure that Firewall is not blocking Thunderbird. Thunderbird must be an allowed program.

The Windows built-in firewall does not block outgoing traffic by default.

<blockquote> First make sure that Firewall is not blocking Thunderbird. Thunderbird must be an allowed program. </blockquote> The Windows built-in firewall does not block outgoing traffic by default.
Was this helpful to you?
Quote
christ1
  • Top 25 Contributor
1844 solutions 13239 answers
Tried putting in safe mode with networking (F5) but computer won't allow internet connection in safemode.

Did you try Windows in safe mode with a wired connection?

<blockquote> Tried putting in safe mode with networking (F5) but computer won't allow internet connection in safemode. </blockquote> Did you try Windows in safe mode with a wired connection?
Was this helpful to you?
Quote
Toad-Hall
  • Top 25 Contributor
1259 solutions 8024 answers

re : Firewall....Tried to add but don't know where it's located on computer.

If Windows OS 32bit, it will be here: C:\Program Files\Mozilla Thunderbird\thunderbird.exe

If Windows OS 64bit, it will be here: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Programs do not run from the desktop. That is where shortcuts can be put to do an easy launch of programs.

re : ''Firewall....Tried to add but don't know where it's located on computer. '' If Windows OS 32bit, it will be here: C:\Program Files\Mozilla Thunderbird\thunderbird.exe If Windows OS 64bit, it will be here: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Programs do not run from the desktop. That is where shortcuts can be put to do an easy launch of programs.

Modified by Toad-Hall

Was this helpful to you?
Quote

Question owner

I located the file but was unable to add it as an exception. it give me the option but when I just click open it opens all of Thunderbrid files....It doesn't copy the path of the file rather keeps giving me the option to open files in Thunderbird. I thought that I could just copy and paste the pathway but it won't let me type in the box. I followed the instructions for windows 10 firewall exceptions and they're all the same...from what I gather once I locate the file, the file pathway should populate that box right? but it doesn't....it keeps letting me open deeper and deeper into Thunderbird

I located the file but was unable to add it as an exception. it give me the option but when I just click open it opens all of Thunderbrid files....It doesn't copy the path of the file rather keeps giving me the option to open files in Thunderbird. I thought that I could just copy and paste the pathway but it won't let me type in the box. I followed the instructions for windows 10 firewall exceptions and they're all the same...from what I gather once I locate the file, the file pathway should populate that box right? but it doesn't....it keeps letting me open deeper and deeper into Thunderbird
Was this helpful to you?
Quote
Toad-Hall
  • Top 25 Contributor
1259 solutions 8024 answers

Chosen Solution

re : but when I just click open it opens all of Thunderbrid files

If: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Please check because you should be only selecting the 'thunderbird.exe' file at that location and what you are describing sounds like you are selecting the folder that contains that file. If you selected the folder 'Mozilla Thunderbird' then you will be asked to select a file in that folder. 'Mozilla Thunderbird' is a folder not the actuall application file. So select the 'thunderbird.exe' file.

re : but when I just click open it opens all of Thunderbrid files If: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Please check because you should be only selecting the 'thunderbird.exe' file at that location and what you are describing sounds like you are selecting the folder that contains that file. If you selected the folder 'Mozilla Thunderbird' then you will be asked to select a file in that folder. 'Mozilla Thunderbird' is a folder not the actuall application file. So select the 'thunderbird.exe' file.
Was this helpful to you?
Quote

Question owner

was able to locate that file and added it. There is no ".exe" at the end of it, just "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird" gave it permission, still not responding.

was able to locate that file and added it. There is no ".exe" at the end of it, just "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird" gave it permission, still not responding.
Was this helpful to you?
Quote

Question owner

erased google calendar extensions "lightening" and "google calendar" and that fixed it

erased google calendar extensions "lightening" and "google calendar" and that fixed it
Was this helpful to you?
Quote
Toad-Hall
  • Top 25 Contributor
1259 solutions 8024 answers

re :There is no ".exe" at the end of it, sounds like your computer has settings to not show extensions.

If you want to switch that on: In any Windows Explorer window. 'Organise' > 'Folder and Search options' >'View' tab or via the toolbar : 'Tools' > 'Folder Options' > 'View ' tab

uncheck: 'Hide extensions for known file types' click on OK

re :There is no ".exe" at the end of it, sounds like your computer has settings to not show extensions. If you want to switch that on: In any Windows Explorer window. 'Organise' > 'Folder and Search options' >'View' tab or via the toolbar : 'Tools' > 'Folder Options' > 'View ' tab uncheck: 'Hide extensions for known file types' click on OK
Was this helpful to you? 0
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.