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Antivirus deletes firefox.exe

Posted

Hello there. I tried to update Firefox to 58.01, but since updating my antivirus appears to block the firefox.exe.

I uninstalled Firefox completely, then tried to reinstall it but again my antivirus blocked it before I could open firefox.exe

I reinstalled Firefox again, this time disabling my antivirus and Firefox.exe appeared to work again, I was browsing and redownloading my addons. Once the antivirus enabled itself again after 10 minutes, the same problem happened. Firefox shortcuts couldn't find the Firefox.exe, and in the main Mozilla folder, firefox.exe had become firefox.exe.sig

When trying to uninstall it after this happens, I can't uninstall it through normal procedures unless I rename firefox.exe.sig to firefox.exe (which is also unable to run, says it isn't the proper version when it is)

Would appreciate some help here, thank you

Hello there. I tried to update Firefox to 58.01, but since updating my antivirus appears to block the firefox.exe. I uninstalled Firefox completely, then tried to reinstall it but again my antivirus blocked it before I could open firefox.exe I reinstalled Firefox again, this time disabling my antivirus and Firefox.exe appeared to work again, I was browsing and redownloading my addons. Once the antivirus enabled itself again after 10 minutes, the same problem happened. Firefox shortcuts couldn't find the Firefox.exe, and in the main Mozilla folder, firefox.exe had become firefox.exe.sig When trying to uninstall it after this happens, I can't uninstall it through normal procedures unless I rename firefox.exe.sig to firefox.exe (which is also unable to run, says it isn't the proper version when it is) Would appreciate some help here, thank you

Chosen solution

I went into the File Shield section of Avast and added the ProgramFiles\Mozilla folder to exceptions, the browser works now.

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Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 28.0 r0
  • Plugin for Wacom tablets.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0.3 Waterfox/56.0.3

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

What anti-virus are you using? Also, contact its support.

What anti-virus are you using? Also, contact its support.

Chosen Solution

I went into the File Shield section of Avast and added the ProgramFiles\Mozilla folder to exceptions, the browser works now.

I went into the File Shield section of Avast and added the ProgramFiles\Mozilla folder to exceptions, the browser works now.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

That was very good work. Well done.

Did you contact its support?

That was very good work. Well done. Did you contact its support?