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Tbird connects to smtp.virginmedia.com, but the connection fails after a few seconds

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  • 5 have this problem
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  • Last reply by sfhowes

ZA9OA01
ZA9OA01

Having reset my Tbird smtp settings to met the changes made by virginmedia, I am now able to receive emails (thanks, for the help. people!), but when I send emails, I at first get the usual " Connected to smtp.virginmedia.com ", but after a few seconds the connection breaks, and I get the message " Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.virginmedia.com was lost in the middle of the transaction. Try again. "

Any ideas gratefully accepted!

Having reset my Tbird smtp settings to met the changes made by virginmedia, I am now able to receive emails (thanks, for the help. people!), but when I send emails, I at first get the usual " Connected to smtp.virginmedia.com ", but after a few seconds the connection breaks, and I get the message " Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.virginmedia.com was lost in the middle of the transaction. Try again. " Any ideas gratefully accepted!
Attached screenshots

Chosen solution

You should set the connection security to SSL/TLS and the authentication to 'normal password'.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/200300000001000/article/HELP-2203/Email-Settings-for-all-Virgin-Media-domains

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sfhowes
sfhowes
  • Top 10 Contributor

Chosen Solution

You should set the connection security to SSL/TLS and the authentication to 'normal password'.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/200300000001000/article/HELP-2203/Email-Settings-for-all-Virgin-Media-domains