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when i try to access addons the site crashes. I am trying to remove Ghostery, but cannot access addons

Posted

When I click the three horizontal bars at the top right of the page to access Addons, the page crashes out of Firefox

When I click the three horizontal bars at the top right of the page to access Addons, the page crashes out of Firefox

Chosen solution

It is possible there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

You can check if there is a update available in case of issues.

  • click the cogwheel button (left of the Search bar) on the about:addons page to "Check for Updates"

If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

Shadow110 1072 solutions 14836 answers

Please go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.

Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Update Video Card Drivers

If still issues send last 3 only as bp- https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Please let us know if this solved your issue or if need further assistance.

Please go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser. Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with. Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on. Update Video Card Drivers If still issues send last 3 only as bp- https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Please let us know if this solved your issue or if need further assistance.

Question owner

It still crashes when I click Addons

It still crashes when I click Addons
Shadow110 1072 solutions 14836 answers

SO did you uninstall and delete folders and such ?

Where is the crash report ?

SO did you uninstall and delete folders and such ? Where is the crash report ?
Shadow110 1072 solutions 14836 answers

What about Copy/Paste about:addons to the Address Bar then Enter

What about Copy/Paste about:addons to the Address Bar then Enter
Shadow110 1072 solutions 14836 answers

Did you restart Firefox after changes ? SO did not send the delete info but here is now. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Did you restart Firefox after changes ? SO did not send the delete info but here is now. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.

Helpful Reply

I have refreshed Firefox and started again. Addons now works as it should. Thank you for your assistance

I have refreshed Firefox and started again. Addons now works as it should. Thank you for your assistance
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157433 answers

Chosen Solution

It is possible there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

You can check if there is a update available in case of issues.

  • click the cogwheel button (left of the Search bar) on the about:addons page to "Check for Updates"

If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

It is possible there is a problem with files in the profile folder that store the extensions registry. Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry. *https://support.mozilla.org/en-US/kb/Profiles New files will be created when required. See "Corrupt extension files": *https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions You can check if there is a update available in case of issues. *click the cogwheel button (left of the Search bar) on the about:addons page to "Check for Updates" If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox