Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i try to access addons the site crashes. I am trying to remove Ghostery, but cannot access addons

  • 7 replies
  • 2 have this problem
  • 523 views
  • Last reply by cor-el

more options

When I click the three horizontal bars at the top right of the page to access Addons, the page crashes out of Firefox

Chosen solution

It is possible there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

You can check if there is a update available in case of issues.

  • click the cogwheel button (left of the Search bar) on the about:addons page to "Check for Updates"

If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 👍 0

All Replies (7)

more options

Please go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.

Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Update Video Card Drivers

If still issues send last 3 only as bp- https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Please let us know if this solved your issue or if need further assistance.

more options

It still crashes when I click Addons

more options

SO did you uninstall and delete folders and such ?

Where is the crash report ?

more options

What about Copy/Paste about:addons to the Address Bar then Enter

more options

Did you restart Firefox after changes ? SO did not send the delete info but here is now. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

I have refreshed Firefox and started again. Addons now works as it should. Thank you for your assistance

more options

Chosen Solution

It is possible there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder with Firefox closed to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

You can check if there is a update available in case of issues.

  • click the cogwheel button (left of the Search bar) on the about:addons page to "Check for Updates"

If this didn't help then delete add-ons.json and possibly prefs.js in case there is a problem with preferences.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.