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bookmarks toolbar not displaying bookmarks after update

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i updated this morning to version 57.0.4 (64 bit) and my bookmarks toolbar is now blank and not displaying any bookmarks, it also wont allow me to drag and drop bookmarks into it. bookmarks are otherwise working as normal and the toolbar folder allows me to drag bookmarks in and out of it and add new bookmarks to it. everything was fine this morning before i updated ive toggled the toolbar on and off, restarted my computer, restarted in safe mode, and refreshed firefox. to no effect. any help or advice would be hugely appreciated as im now at a loss.

i updated this morning to version 57.0.4 (64 bit) and my bookmarks toolbar is now blank and not displaying any bookmarks, it also wont allow me to drag and drop bookmarks into it. bookmarks are otherwise working as normal and the toolbar folder allows me to drag bookmarks in and out of it and add new bookmarks to it. everything was fine this morning before i updated ive toggled the toolbar on and off, restarted my computer, restarted in safe mode, and refreshed firefox. to no effect. any help or advice would be hugely appreciated as im now at a loss.

Chosen solution

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page can't repair the places.sqlite database then remove all places.sqlite files in the Firefox profile folder with Firefox closed to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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Additional System Details

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  • Shockwave Flash 28.0 r0

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

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Seburo
  • Top 25 Contributor
  • Moderator
475 solutions 3240 answers

Hi

With the release of Firefox Quantum, bookmark folders no longer have any colour, but bookmarks saved in them will still display favicons.

You should have the new library function on the toolbar, but the older bookmark menu is still available if you open the options menu and select Customise to drag it to the toolbar.

Hi With the release of Firefox Quantum, bookmark folders no longer have any colour, but bookmarks saved in them will still display favicons. You should have the new library function on the toolbar, but the older bookmark menu is still available if you open the options menu and select Customise to drag it to the toolbar.
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Helpful Reply

Hi, thanks for replying. All the bookmark menus function perfectly. I just have no favicons (or bookmarks fullstop) in the bookmark toolbar. The toolbar is there, its just empty despite having bookmarks in the correct folder

Hi, thanks for replying. All the bookmark menus function perfectly. I just have no favicons (or bookmarks fullstop) in the bookmark toolbar. The toolbar is there, its just empty despite having bookmarks in the correct folder

Modified by FrostSalt

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cor-el
  • Top 10 Contributor
  • Moderator
16321 solutions 147278 answers

Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to display.

  • Right-click empty toolbar area -> Customize
  • "3-bar" menu button -> Customize
  • View -> Toolbars
    *you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily
  • check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar
  • if missing items are in the Customize palette then drag them back from the Customize window to the toolbar
  • if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button in the Customize palette window to restore the default toolbar set.
Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to display. *Right-click empty toolbar area -> Customize *"3-bar" menu button -> Customize *View -> Toolbars<br>*you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily *check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar *if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar *if missing items are in the Customize palette then drag them back from the Customize window to the toolbar *if you do not see an item on a toolbar and in the Customize palette then click the <u>Restore Defaults</u> button in the Customize palette window to restore the default toolbar set. *https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars *https://support.mozilla.org/en-US/kb/navigation-buttons-missing
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Question owner

Unfortunately, ive alredy checked all of this and the toolbar is checked as on everywhere it should be, and the “bookmarks toolbar items” is also in the right place. Frustratingly Problem still persists.

Does anyone think uninstalling and then reinstalling firefox would work? Ive tried just about everything else i can think of?

Unfortunately, ive alredy checked all of this and the toolbar is checked as on everywhere it should be, and the “bookmarks toolbar items” is also in the right place. Frustratingly Problem still persists. Does anyone think uninstalling and then reinstalling firefox would work? Ive tried just about everything else i can think of?
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Question owner

ok, to update. ive just had a really good dig through my favorites tab and its not actually working either. alot of my favorites arent displaying at all. though firefox seems to think they're there as when i right click and press open all on the blank folder space that should contain my favorites, it warns me that im about to open a large number of tabs. but when i press open, it doesn't open them. the bookmarks toolbar is also doing something similar. ive just noticed it only displays the first favourite, when i delete this, the one that should be nexst to it in the bar appears. it also gives me the same warning when i try to open all in tabs but doesnt open the book marks. the first bookmark in the list functions normally strangely.

but if i open the show sidebars tab all my book marks are there and work perfectly

ive no idear whats going on at all, dont even know where to start, but its making firefox pretty unusable at the moment

ok, to update. ive just had a really good dig through my favorites tab and its not actually working either. alot of my favorites arent displaying at all. though firefox seems to think they're there as when i right click and press open all on the blank folder space that should contain my favorites, it warns me that im about to open a large number of tabs. but when i press open, it doesn't open them. the bookmarks toolbar is also doing something similar. ive just noticed it only displays the first favourite, when i delete this, the one that should be nexst to it in the bar appears. it also gives me the same warning when i try to open all in tabs but doesnt open the book marks. the first bookmark in the list functions normally strangely. but if i open the show sidebars tab all my book marks are there and work perfectly ive no idear whats going on at all, dont even know where to start, but its making firefox pretty unusable at the moment

Modified by FrostSalt

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Scribe 680 solutions 3273 answers

Hi, you seem to have done most things, so performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Hi, you seem to have done most things, so performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.
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Question owner

thanks for the instructions, sadly problem persists. is there a way of checking its not something thats broken in my profile, just to rule that out?

have uploaded screen shot. hope it helps to clarify things ive noticed that if i move the icons around in the bookmarks folder they turn up on the toolbar, but disappear again when after i close firefox. screen shot an example of this for you

thanks for the instructions, sadly problem persists. is there a way of checking its not something thats broken in my profile, just to rule that out? have uploaded screen shot. hope it helps to clarify things ive noticed that if i move the icons around in the bookmarks folder they turn up on the toolbar, but disappear again when after i close firefox. screen shot an example of this for you
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Scribe 680 solutions 3273 answers

Hi, I'm suspicious of your theme; I know you've tried Safe Mode, but just to be sure, please disable it then restart Firefox.

If it isn't that and you want to try a new Profile, all the info is here in this rather long article Use the Profile Manager to create and remove Firefox profiles

If it is a corrupt Profile, you might be able to copy some files from your old one to it, but best not to copy more than necessary since one of the files must be broken Recovering important data from an old profile

Hi, I'm suspicious of your theme; I know you've tried Safe Mode, but just to be sure, please disable it then restart Firefox. If it isn't that and you want to try a new Profile, all the info is here in this rather long article [[Use the Profile Manager to create and remove Firefox profiles]] If it is a corrupt Profile, you might be able to copy some files from your old one to it, but best not to copy more than necessary since one of the files must be broken [[Recovering important data from an old profile]]
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Question owner

just tried disabling the theme, unfortunatey it didnt make any diference. going to try a new profile tomorrow see if that works, run out of energy for today.

thanks for everyones help, your all being really great. alot of people seem to have had issues with their favourites after this update, maybe theyll patch it and it will fix the issue (fingers crossed)

just tried disabling the theme, unfortunatey it didnt make any diference. going to try a new profile tomorrow see if that works, run out of energy for today. thanks for everyones help, your all being really great. alot of people seem to have had issues with their favourites after this update, maybe theyll patch it and it will fix the issue (fingers crossed)
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cor-el
  • Top 10 Contributor
  • Moderator
16321 solutions 147278 answers

Chosen Solution

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page can't repair the places.sqlite database then remove all places.sqlite files in the Firefox profile folder with Firefox closed to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *https://developer.mozilla.org/Mozilla/Tech/Places/places.sqlite_Database_Troubleshooting If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page can't repair the places.sqlite database then remove all places.sqlite files in the Firefox profile folder with Firefox closed to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Question owner

thanks so much cor-el, that did it, its fixed! verify integrity did it, update must have corrupted my profile somehow. immensely grateful to everyone who posted, you guys are lifesavers. wouldnt have been able to do it without you.

thanks so much cor-el, that did it, its fixed! verify integrity did it, update must have corrupted my profile somehow. immensely grateful to everyone who posted, you guys are lifesavers. wouldnt have been able to do it without you.
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GeriR 0 solutions 1 answers

Hi Had same problem. Found that if you go to about:support (help->troubleshooting), find Places Database and click on verify integrity. That seemed to correct the problem.

Hi Had same problem. Found that if you go to about:support (help->troubleshooting), find Places Database and click on verify integrity. That seemed to correct the problem.
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