Hi JenniferHunt, is Firefox giving you a message about cookies, or is the website giving you a message about cookies? Could you copy/paste what you see, or if it can't be copied and pasted, provide a screenshot? This article has tips on screenshots: [[How do I create a screenshot of my problem?]] Please cut out or blur any sensitive information in the image before attaching it to your reply. In case you haven't already, you might want to exit out of Firefox and start it up again to clear the site's session-only cookies. If a redirect is blocked, perhaps that is the result of the redirect block feature. Usually that will trigger a bar with an Allow button, but sometimes you just get a blank page. To turn that off: (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button accepting the risk. (B) In the search box above the list, type or paste '''access''' and pause while the list is filtered (C) If the '''accessibility.blockautorefresh''' preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false ---- A few other things: (1) This is the general article on liberalizing cookie settings: [[Websites say cookies are blocked - Unblock them]]. (2) Some sites may confuse Tracking Protection with blocked cookies. This article describes how to manage this built-in feature and make exceptions for sites: [[Tracking Protection]]. (3) Sometimes a corrupted or stuck persistent cookie could cause problems. We often suggest "the usual": If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly: '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (A) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress. (B) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?