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Cannot save files and web pages to Adobe Acrobat

Posted

Just a few Firefox browsers back, I was able to select "save" any file, picture, web page, etc., as a .PDF file. I use Adobe Acrobat DC to scan, save, and keep all my files and web pages. Not being able to select this option with Firefox is causing a lot of problems for me. I know there are some third party add-ons that attempt to do this, but I do not really trust them. I do not believe I am the only one with this issue. Any help is much appreciated. Thank you. Greg

Just a few Firefox browsers back, I was able to select "save" any file, picture, web page, etc., as a .PDF file. I use Adobe Acrobat DC to scan, save, and keep all my files and web pages. Not being able to select this option with Firefox is causing a lot of problems for me. I know there are some third party add-ons that attempt to do this, but I do not really trust them. I do not believe I am the only one with this issue. Any help is much appreciated. Thank you. Greg

Chosen solution

Hi Greg, could you make sure your Acrobat DC has the latest update? The Firefox 57-compatible extension just came out last month.

Inside Acrobat, use the Help menu, then Check for Updates. (Or download from the relevant release here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html)

After Acrobat is updated, then you can exit Firefox and start it up again to detect the extension.

If Firefox doesn't show a yellow exclamation point on the menu button to alert you that the new extension needs approval, I can make some other suggestions.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

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Modified Preferences

Misc

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WestEnd
  • Top 10 Contributor
51 solutions 2486 answers

Helpful Reply

Are we talking Acrobat free or Acrobat Pro? We need a sample link so those with Acrobat free or Acrobat Pro can test out the problem your describing. It coudl be a Acrobat problem not a FF problem as well.

Are we talking Acrobat free or Acrobat Pro? We need a sample link so those with Acrobat free or Acrobat Pro can test out the problem your describing. It coudl be a Acrobat problem not a FF problem as well.

Question owner

Thank you. I am paying Adobe per month for use of their Adobe Acrobat DC Pro software. Scanning a document into it is no problem at all; it automatically saves it as a .PDF. A few versions of FF back, any web page could be saved as a PDF by simply clicking on "save as" and then "Save as PDF." But no more. Honestly, I have tried researching this issue for months with no luck. I just now realized that I have not gone to Adobe for possible answers, and I'll try them next. What I know is that it worked fine for years with FF, and now it does not. I am not proficient enough with software to find a go around for this myself. Thank you. Greg

Thank you. I am paying Adobe per month for use of their Adobe Acrobat DC ''Pro'' software. Scanning a document into it is no problem at all; it automatically saves it as a .PDF. A few versions of FF back, any web page could be saved as a PDF by simply clicking on "save as" and then "Save as PDF." But no more. Honestly, I have tried researching this issue for months with no luck. I just now realized that I have not gone to Adobe for possible answers, and I'll try them next. What I know is that it worked fine for years with FF, and now it does not. I am not proficient enough with software to find a go around for this myself. Thank you. Greg
jscher2000
  • Top 10 Contributor
7448 solutions 60790 answers

Chosen Solution

Hi Greg, could you make sure your Acrobat DC has the latest update? The Firefox 57-compatible extension just came out last month.

Inside Acrobat, use the Help menu, then Check for Updates. (Or download from the relevant release here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html)

After Acrobat is updated, then you can exit Firefox and start it up again to detect the extension.

If Firefox doesn't show a yellow exclamation point on the menu button to alert you that the new extension needs approval, I can make some other suggestions.

Hi Greg, could you make sure your Acrobat DC has the latest update? The Firefox 57-compatible extension just came out last month. Inside Acrobat, use the Help menu, then Check for Updates. (Or download from the relevant release here: [https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html]) After Acrobat is updated, then you can exit Firefox and start it up again to detect the extension. If Firefox doesn't show a yellow exclamation point on the menu button to alert you that the new extension needs approval, I can make some other suggestions.

Question owner

jscher2000....are you far from Palatine, IL? I'll come to your house and hug you!!! Seriously, I truly appreciate you taking time for this issue of mine. You hit the nail right on the head and now a very unsatisfactory and painfully stressing problem is fixed. Thank you very much.

WestEnd: I thank you as well. You were right on track. This was due to Acrobat as you said and I'm really happy they addressed this concern.

Again I thank you both!! Greg

jscher2000....are you far from Palatine, IL? I'll come to your house and hug you!!! Seriously, I truly appreciate you taking time for this issue of mine. You hit the nail right on the head and now a very unsatisfactory and painfully stressing problem is fixed. Thank you very much. WestEnd: I thank you as well. You were right on track. This was due to Acrobat as you said and I'm really happy they addressed this concern. Again I thank you both!! Greg