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57.0.2 (64 bit) keep asking for Media Feature pack after 1709 update. I have already reinstalled the package (64 bit) Edge and Chrome have no problems.

Posted

Hi, after the latest big windows update (1709 fall creators update) firefox keeps asking me to install the media feature pack, as it's needed after every major update. So, i installed the correct version but firefox keep asking me for it. The update can't be uninstalled so i can't try and re-install it.

FF 56.0.2 (64 bit) Win10 64 bit

Hi, after the latest big windows update (1709 fall creators update) firefox keeps asking me to install the media feature pack, as it's needed after every major update. So, i installed the correct version but firefox keep asking me for it. The update can't be uninstalled so i can't try and re-install it. FF 56.0.2 (64 bit) Win10 64 bit

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

Shadow110 1072 solutions 14836 answers

56.0.2 is not supported and a security risk. You will be Force Updated.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: this should be Pinned and run weekly, if never done below expect 10's of gigs) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Flash Player Version: 28.0.0.126 Current Version This Date. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

56.0.2 is not supported and a security risk. You will be Force Updated. uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: this should be Pinned and run weekly, if never done below expect 10's of gigs) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/ Flash Player Version: 28.0.0.126 Current Version This Date. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Please let us know if this solved your issue or if need further assistance.

Question owner

That was a typo. i use 57.0.2 as i wrote in the title. Tonight/tomorrow i'll try to do a cleanup + fresh install as you suggest. I'll let you know, thanks!

That was a typo. i use 57.0.2 as i wrote in the title. Tonight/tomorrow i'll try to do a cleanup + fresh install as you suggest. I'll let you know, thanks!

Question owner

hi Pkshadow, i did as you suggested but it didn't work. I keep being asked to install the media feature pack.

hi Pkshadow, i did as you suggested but it didn't work. I keep being asked to install the media feature pack.
Shadow110 1072 solutions 14836 answers

Not sure of if run the N version or not. October. https://support.microsoft.com/en-us/help/4039813/media-feature-pack-for-windows-10-n-october-2017 Try the Virtual Assistant and see if can get anywhere with that.

Not sure of if run the N version or not. October. https://support.microsoft.com/en-us/help/4039813/media-feature-pack-for-windows-10-n-october-2017 Try the Virtual Assistant and see if can get anywhere with that.
Shadow110 1072 solutions 14836 answers

Why can not Media Feature Pack be uninstalled ?

Settings : Update & Security then Show Installed Updates. Then Delete updates. Delete the Media Player stuff. Uninstall Firefox as was Directed with deleting it's folders after uninstall.

Install from the link with the Full version Installer then put back the Media.

Why do you even need that ? I do not not......

Why can not Media Feature Pack be uninstalled ? Settings : Update & Security then Show Installed Updates. Then Delete updates. Delete the Media Player stuff. Uninstall Firefox as was Directed with deleting it's folders after uninstall. Install from the link with the Full version Installer then put back the Media. Why do you even need that ? I do not not......
James
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1603 solutions 11348 answers
https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows