Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Puterwiz60
Puterwiz60
more options

Some of my tabs keep crashing and once in awhile the whole browser crashes. Facebook tab crashes quite a bit. ID: 8bfad534-4605-4fc6-934d-c330c0171208 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER 

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER More Reports Search UUID 8bfad534-4605-4fc6-934d-c330c0171208 Date Processed 2017-12-08 22:21:10 Uptime 897 seconds (14 minutes and 57 seconds) Last Crash 27,177 seconds before submission (7 hours, 32 minutes and 57 seconds) Install Age 34,343 seconds since version was first installed (9 hours, 32 minutes and 23 seconds) Install Time 2017-12-08 12:48:34 Product Firefox Release Channel release Version 57.0.2 Build ID 20171206182557 OS OS Version Build Architecture Build Architecture Info Adapter Vendor ID

0x1002

Adapter Device ID

0x9851

Startup Crash

False

MOZ_CRASH Reason MOZ_CRASH() Crash Reason None Crash Address None User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,650,668,544 bytes (140.74 TB) Available Page File 5,259,264 bytes (5.26 MB) Available Physical Memory 586,047,488 bytes (586.05 MB) System Memory Use Percentage 85 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9851, AdapterSubsysID: 2b29103c, AdapterDriverVersion: 23.20.788.0 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR-

Processor Notes processor_prod-processor-i-0b4b231c76dc98377_6778; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/8bfad534-4605-4fc6-934d-c330c0171208.Thread-13.TEMPORARY.json --symbols-url "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1" --symbols-url "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1" --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/8bfad534-4605-4fc6-934d-c330c0171208.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_MINIDUMP_HEADER; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because crash_info is missing; CSignatureTool: No signature could be created because we do not know which thread crashed

Some of my tabs keep crashing and once in awhile the whole browser crashes. Facebook tab crashes quite a bit. ID: 8bfad534-4605-4fc6-934d-c330c0171208 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Correlations Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER More Reports Search UUID 8bfad534-4605-4fc6-934d-c330c0171208 Date Processed 2017-12-08 22:21:10 Uptime 897 seconds (14 minutes and 57 seconds) Last Crash 27,177 seconds before submission (7 hours, 32 minutes and 57 seconds) Install Age 34,343 seconds since version was first installed (9 hours, 32 minutes and 23 seconds) Install Time 2017-12-08 12:48:34 Product Firefox Release Channel release Version 57.0.2 Build ID 20171206182557 OS OS Version Build Architecture Build Architecture Info Adapter Vendor ID 0x1002 Adapter Device ID 0x9851 Startup Crash False MOZ_CRASH Reason MOZ_CRASH() Crash Reason None Crash Address None User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,650,668,544 bytes (140.74 TB) Available Page File 5,259,264 bytes (5.26 MB) Available Physical Memory 586,047,488 bytes (586.05 MB) System Memory Use Percentage 85 EMCheckCompatibility True App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x9851, AdapterSubsysID: 2b29103c, AdapterDriverVersion: 23.20.788.0 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- Processor Notes processor_prod-processor-i-0b4b231c76dc98377_6778; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/8bfad534-4605-4fc6-934d-c330c0171208.Thread-13.TEMPORARY.json --symbols-url "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1" --symbols-url "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1" --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/8bfad534-4605-4fc6-934d-c330c0171208.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_MINIDUMP_HEADER; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because ''crash_info'' is missing; CSignatureTool: No signature could be created because we do not know which thread crashed

All Replies (2)

Shadow110
Shadow110
more options

Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version This should fix the issue.

If it does not Please send back only the bp- file after the update day/time and just need last 3. Please as instructed in this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support It needs to be a URL so can click on it,

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have a crash report that shows a crashing thread because and empty report is of no use?

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.