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My bank, Scotiabank tells me that I must have Adobe Acrobat Reader 7.0 installed to view online statements but that I cannot use Firefox for this only Chrome IE

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My bank, Scotiabank tells me that I must have Adobe Acrobat Reader 7.0 installed to view online statements but that I cannot use Firefox for this only Chrome or Internet Explorer. They tell me that Firefox cannot display the pdf document, Is this correct?

My bank, Scotiabank tells me that I must have Adobe Acrobat Reader 7.0 installed to view online statements but that I cannot use Firefox for this only Chrome or Internet Explorer. They tell me that Firefox cannot display the pdf document, Is this correct?

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  • Shockwave Flash 27.0 r0

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

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FredMcD
  • Top 10 Contributor
4308 solutions 60500 answers
Firefox v52+ disables all plugins except for Flash [https://support.mozilla.org/en-US/kb/npapi-plugins Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?] {web link} https://support.mozilla.org/en-US/kb/view-pdf-files-firefox

Question owner

I set Portable Document Format to use Adobe Reader as instructed but it did not resolve the problem.

I set Portable Document Format to use Adobe Reader as instructed but it did not resolve the problem.
FredMcD
  • Top 10 Contributor
4308 solutions 60500 answers

I called for more help.

I called for more help.

Question owner

I do not understand your response

I do not understand your response
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40431 answers

Adobe Acrobat Reader 7.0 is very old, dates to Jan 2005. https://en.wikipedia.org/wiki/Adobe_Acrobat_version_history#Adobe_Acrobat_and_Reader

As far as I am concerned, it is irresponsible for a bank to rely on or recommend such an old application for their users. Due to unresolved security issues Mozilla blocked older plugins such as that a long time ago.

My advice is to download the PDF file, save it to disk, and then open it with an up-to-date PDF reader of your choice. IOW just use Firefox to download it, and let your Anti-virus application deal with scanning the file before opening it with the PDF reader.

Try a right-click on the hyperlink for your PDF file at your banking website, then use Save as... and then save the file to your hard drive.

If that doesn't work and you don't get Save as... in the contextual menu, contact your bank for an alternative. To me it sounds like your bank isn't very security conscious with the way their website works and if they can;t update it - you should look for another bank.

Adobe Acrobat Reader 7.0 is very old, dates to Jan 2005. https://en.wikipedia.org/wiki/Adobe_Acrobat_version_history#Adobe_Acrobat_and_Reader As far as I am concerned, it is irresponsible for a bank to rely on or recommend such an old application for their users. Due to unresolved security issues Mozilla blocked older plugins such as that a long time ago. My advice is to download the PDF file, save it to disk, and then open it with an up-to-date PDF reader of your choice. IOW just use Firefox to download it, and let your Anti-virus application deal with scanning the file before opening it with the PDF reader. Try a right-click on the hyperlink for your PDF file at your banking website, then use '''Save as...''' and then save the file to your hard drive. If that doesn't work and you don't get '''Save as...''' in the contextual menu, contact your bank for an alternative. To me it sounds like your bank isn't very security conscious with the way their website works and if they can;t update it - you should look for another bank.

Question owner

I agree that it is irresponsible of the Bank but .............

I cannot download the file. It is not accessible anywhere to directly download. There is no "Save As" option available. "Save Link As" saves a file "manageStatements.xhtml".

I agree that it is irresponsible of the Bank but ............. I cannot download the file. It is not accessible anywhere to directly download. There is no "Save As" option available. "Save Link As" saves a file "manageStatements.xhtml".
Shadow110 1072 solutions 14836 answers

Install Adobe Reader the current version and set Firefox to open PDF in that. Is all you can do if that is all that the Bank Allows. Also complain...they make too much money.... They also like to update their Website as they want more people to do so, possibly so can charge us.. I have complained, took 6mos before change but it was change.

When Not Banking switch it back to Firefox and also set Adobe Reader not to run at startup, to save ram and power.

https://get.adobe.com/reader/ un-tick the Optional Software.

Please let us know if this solved your issue or if need further assistance.

Install Adobe Reader the current version and set Firefox to open PDF in that. Is all you can do if that is all that the Bank Allows. Also complain...they make too much money.... They also like to update their Website as they want more people to do so, possibly so can charge us.. I have complained, took 6mos before change but it was change. When Not Banking switch it back to Firefox and also set Adobe Reader not to run at startup, to save ram and power. https://get.adobe.com/reader/ un-tick the Optional Software. Please let us know if this solved your issue or if need further assistance.
the-edmeister
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  • Moderator
5420 solutions 40431 answers

dforrest said

"Save Link As" saves a file "manageStatements.xhtml".

Save that XHTML file to disk and then use File > Open File to view it in Firefox. Shouldn't be a problem for Firefox to be able to display that xhtml file.

And if you want to save that file for "posterity" or future reference, make sure you "name" that xhtml file to something else - as with a date in the file name.

''dforrest [[#answer-1039553|said]]'' <blockquote> "Save Link As" saves a file "manageStatements.xhtml". </blockquote> Save that XHTML file to disk and then use '''File > Open File''' to view it in Firefox. Shouldn't be a problem for Firefox to be able to display that xhtml file. And if you want to save that file for "posterity" or future reference, make sure you "name" that xhtml file to something else - as with a date in the file name.
jscher2000
  • Top 10 Contributor
8837 solutions 72232 answers

Apologies if this is a dumb question, but what happens when you try to view the statement in Firefox? I would expect one of three things:

(1) Statement loads into Firefox's built-in PDF viewer (default behavior) -- to launch a PDF displayed in the built-in viewer in an external viewer, click the download arrow on the thin black toolbar above the PDF

(2) Firefox displays the download dialog -- Open, Save, Cancel -- or if you set the PDF to always open in Adobe Reader, Firefox directly launches Adobe Reader

(3) Site displays an error message of some kind

Apologies if this is a dumb question, but what happens when you try to view the statement in Firefox? I would expect one of three things: (1) Statement loads into Firefox's built-in PDF viewer (default behavior) -- to launch a PDF displayed in the built-in viewer in an external viewer, click the download arrow on the thin black toolbar above the PDF (2) Firefox displays the download dialog -- Open, Save, Cancel -- or if you set the PDF to always open in Adobe Reader, Firefox directly launches Adobe Reader (3) Site displays an error message of some kind

Question owner

Pkshadow -- All of what you suggest is done but no change. I am regularly complaining toe Scitiabank's Help Desk but with no action from the. When the bank statements are downloaded using Chrome, it is a normal .pdf file which can be opened in any of the normal ways.

Pkshadow -- All of what you suggest is done but no change. I am regularly complaining toe Scitiabank's Help Desk but with no action from the. When the bank statements are downloaded using Chrome, it is a normal .pdf file which can be opened in any of the normal ways.

Modified by dforrest

Question owner

the-edmeister said

dforrest said
"Save Link As" saves a file "manageStatements.xhtml".

Save that XHTML file to disk and then use File > Open File to view it in Firefox. Shouldn't be a problem for Firefox to be able to display that xhtml file.

And if you want to save that file for "posterity" or future reference, make sure you "name" that xhtml file to something else - as with a date in the file name.

I have saved it but what can I do with it?

''the-edmeister [[#answer-1039958|said]]'' <blockquote> ''dforrest [[#answer-1039553|said]]'' <blockquote> "Save Link As" saves a file "manageStatements.xhtml". </blockquote> Save that XHTML file to disk and then use '''File > Open File''' to view it in Firefox. Shouldn't be a problem for Firefox to be able to display that xhtml file. And if you want to save that file for "posterity" or future reference, make sure you "name" that xhtml file to something else - as with a date in the file name. </blockquote> I have saved it but what can I do with it?

Question owner

jscher2000 said

Apologies if this is a dumb question, but what happens when you try to view the statement in Firefox? I would expect one of three things: (1) Statement loads into Firefox's built-in PDF viewer (default behavior) -- to launch a PDF displayed in the built-in viewer in an external viewer, click the download arrow on the thin black toolbar above the PDF (2) Firefox displays the download dialog -- Open, Save, Cancel -- or if you set the PDF to always open in Adobe Reader, Firefox directly launches Adobe Reader (3) Site displays an error message of some kind

I get the message as attached.

''jscher2000 [[#answer-1039964|said]]'' <blockquote> Apologies if this is a dumb question, but what happens when you try to view the statement in Firefox? I would expect one of three things: (1) Statement loads into Firefox's built-in PDF viewer (default behavior) -- to launch a PDF displayed in the built-in viewer in an external viewer, click the download arrow on the thin black toolbar above the PDF (2) Firefox displays the download dialog -- Open, Save, Cancel -- or if you set the PDF to always open in Adobe Reader, Firefox directly launches Adobe Reader (3) Site displays an error message of some kind </blockquote> I get the message as attached.
WestEnd 60 solutions 5387 answers

To OP you need to get the latest Acrobat Reader and then try it then repost if there is problem with Acrobat and FF. I would avoid installing acrobat 7 since that is way out of date not to mention any security updates.

To OP you need to get the latest Acrobat Reader and then try it then repost if there is problem with Acrobat and FF. I would avoid installing acrobat 7 since that is way out of date not to mention any security updates.

Question owner

I have already made sure that I have the latest versions of Acrobat Reader and Firefox.

I have already made sure that I have the latest versions of Acrobat Reader and Firefox.
WestEnd 60 solutions 5387 answers

dforrest said

I have already made sure that I have the latest versions of Acrobat Reader and Firefox.

That is strange...did you uninstall all Acrobat Reader before reinstall the most up to date version? I use Acrobat Pro 11 on previous FF and have no issue download and opening pdf statements from my bank not from Scotiabank though.

''dforrest [[#answer-1040163|said]]'' <blockquote> I have already made sure that I have the latest versions of Acrobat Reader and Firefox. </blockquote> That is strange...did you uninstall all Acrobat Reader before reinstall the most up to date version? I use Acrobat Pro 11 on previous FF and have no issue download and opening pdf statements from my bank not from Scotiabank though.
jscher2000
  • Top 10 Contributor
8837 solutions 72232 answers

Could you mention this to the bank's support desk? Obviously that page was designed a long time ago.

Google Chrome (for two years) no longer supports embedding the Adobe Acrobat/Reader in web pages; Microsoft Edge was designed from the outset not to embed plugins or ActiveX controls. Adobe has a page on this here: https://helpx.adobe.com/acrobat/kb/change-in-support-for-acrobat-and-reader-plug-ins-in-modern-web-.html .

The same is true of Firefox (stable release) since Firefox 52.

Perhaps they forgot to update the page so Firefox can work the same way as Google Chrome or Microsoft Edge?

Could you mention this to the bank's support desk? Obviously that page was designed a long time ago. Google Chrome (for two years) no longer supports embedding the Adobe Acrobat/Reader in web pages; Microsoft Edge was designed from the outset not to embed plugins or ActiveX controls. Adobe has a page on this here: https://helpx.adobe.com/acrobat/kb/change-in-support-for-acrobat-and-reader-plug-ins-in-modern-web-.html . The same is true of Firefox (stable release) since Firefox 52. Perhaps they forgot to update the page so Firefox can work the same way as Google Chrome or Microsoft Edge?