Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to retrieve info from password manager you removed.

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

I have been using Webroot Password Manager, storing a lot of information there besides ID and passwords. When Firefox updated today, it stole my password manager, leaving me in serious trouble. I desperately need to know how to retrieve the information stored in my hijacked password manager.

All Replies (4)

more options

It is always best to go to the help forum of any extension to get help. Here is what they posted about your problem. I read through the thread - good news for you!

https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Firefox-57-and-Webroot-extensions/m-p/305838

more options

I had already been to the help forum. I just didn't understand what I found there. I thought talking to a human would help. Imagine my dismay upon discovering that Support was non-human too. I give up. Perhaps I can squeeze the information out of Explorer. Thanks for nothing.

more options

I posted a link to their support forum. You should ask there for instructions you can understand. There is a version of the extension that will work in 57, install it and then post in their help forum if you have problems.

more options

As far as the add-on, Here are your choices; 1) Contact its support and ask if they will update 2) Find a replacement 3) Downgrade to a prior Firefox 4) Do without


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.