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Firefox crashes

Posted

Hello I have a problem with Firefox. It doesn't load webpages correcly and crashes after using it for a couple of minutes. For example, when I go to google street view, after a couple of clicks, street view starts showing black spots al over the screen and loading incorrecly from that point. Or when I'm watching a video on YouTube, when I scroll, the website messes up. I Also want to mention that this doens't happen in Internet Explorer or Opera. Firefox also works slower compared to Opera... Does anybody have an idea what the problem could be and how to solve it?

Thanks in advance

Computer Specs:

Windows Vista Home Premium SP2 (32-bit) 4,00 GB RAM Intel Pentium Dual-Core CPU E6300 Nvidia Geforce 9600 GT (512 MB)

Hello I have a problem with Firefox. It doesn't load webpages correcly and crashes after using it for a couple of minutes. For example, when I go to google street view, after a couple of clicks, street view starts showing black spots al over the screen and loading incorrecly from that point. Or when I'm watching a video on YouTube, when I scroll, the website messes up. I Also want to mention that this doens't happen in Internet Explorer or Opera. Firefox also works slower compared to Opera... Does anybody have an idea what the problem could be and how to solve it? Thanks in advance Computer Specs: Windows Vista Home Premium SP2 (32-bit) 4,00 GB RAM Intel Pentium Dual-Core CPU E6300 Nvidia Geforce 9600 GT (512 MB)

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.121.2 for Mozilla browsers
  • Shockwave Flash 27.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 52.2.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.2.1/WINNT/nl/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Security Toolbar 2017.11.0.1 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9600 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0622
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.24067
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'ApzWheelInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9600 GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Seburo
  • Top 10 Contributor
  • Moderator
779 solutions 5692 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Thank you for responding, here are the 10 most recent crash reports:

bp-d703f2d9-9c3a-4328-8c76-b52b60170919 bp-fa298341-3094-41b4-a872-a76ad0170917 bp-194829e7-9282-4624-87eb-7a3380170917 bp-abec28f7-ec7d-44bc-adcc-df7dd0170917 bp-22d3c55c-e677-42ea-b42a-f587a0170910 bp-12ed5218-4775-4be1-8f0f-11ca60170906 bp-7a55df42-d9ca-4718-9f98-595000170903 bp-72443a64-af5e-4ae4-96d1-203b50170901 bp-6a35341d-ae52-4a30-9a1a-c0ac80170831 bp-5fddef47-e848-4dce-b5eb-873100170831

Thank you for responding, here are the 10 most recent crash reports: bp-d703f2d9-9c3a-4328-8c76-b52b60170919 bp-fa298341-3094-41b4-a872-a76ad0170917 bp-194829e7-9282-4624-87eb-7a3380170917 bp-abec28f7-ec7d-44bc-adcc-df7dd0170917 bp-22d3c55c-e677-42ea-b42a-f587a0170910 bp-12ed5218-4775-4be1-8f0f-11ca60170906 bp-7a55df42-d9ca-4718-9f98-595000170903 bp-72443a64-af5e-4ae4-96d1-203b50170901 bp-6a35341d-ae52-4a30-9a1a-c0ac80170831 bp-5fddef47-e848-4dce-b5eb-873100170831
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Product Firefox Release Channel esr Version 52.2.1esr Build ID 20170627155318 OS Windows Vista OS Version 6.0.6002 Service Pack 2

bp-d703f2d9-9c3a-4328-8c76-b52b60170919 bp-fa298341-3094-41b4-a872-a76ad0170917

Signature: OOM | small

IPSEng32.dll = Symantec Intrusion Detection

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

Attention Sumo's there are 25 related bug reports ++++++++++++++++++++++++++++++++++++++++ bp-194829e7-9282-4624-87eb-7a3380170917 Signature: js::jit::PatchJump

IPSEng32.dll = Symantec Intrusion Detection

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

This is for Sumo's Related Bugs 1073911 RESOLVED FIXED Crash [@ js::jit::Simulator::FlushICache] or [@ js::jit::PatchJump]

1041079 RESOLVED FIXED Crash [@ js::jit::AutoFlushICache::flush] or [@ js::jit::PatchJump]

Product Firefox Release Channel esr Version 52.2.1esr Build ID 20170627155318 OS Windows Vista OS Version 6.0.6002 Service Pack 2 bp-d703f2d9-9c3a-4328-8c76-b52b60170919 bp-fa298341-3094-41b4-a872-a76ad0170917 Signature: OOM | small IPSEng32.dll = Symantec Intrusion Detection nvd3dum.dll = NVIDIA Windows Vista WDDM driver Attention Sumo's there are 25 related bug reports ++++++++++++++++++++++++++++++++++++++++ bp-194829e7-9282-4624-87eb-7a3380170917 Signature: js::jit::PatchJump IPSEng32.dll = Symantec Intrusion Detection nvd3dum.dll = NVIDIA Windows Vista WDDM driver This is for Sumo's Related Bugs 1073911 RESOLVED FIXED Crash [@ js::jit::Simulator::FlushICache] or [@ js::jit::PatchJump] 1041079 RESOLVED FIXED Crash [@ js::jit::AutoFlushICache::flush] or [@ js::jit::PatchJump]
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding


Firefox v55 has been having problems with graphics drivers and protection programs.

Check out Firefox v56 beta, some of the issues with Intel drivers have been fixed. https://www.mozilla.org/en-US/firefox/beta/all/

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding ----------------- Firefox v55 has been having problems with graphics drivers and protection programs. Check out Firefox v56 beta, some of the issues with Intel drivers have been fixed. https://www.mozilla.org/en-US/firefox/beta/all/

Question owner

Thank you for responding!

Do I need to do / search anything with the data you posted? I've already tried the links in your second post, didn't work it out. I can always send you some screenshots of what happens when firefox is about to crash.

Thank you for responding! Do I need to do / search anything with the data you posted? I've already tried the links in your second post, didn't work it out. I can always send you some screenshots of what happens when firefox is about to crash.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Did you try Safe Mode? Did you check out the links posted with Safe Mode?

Did you try Safe Mode? Did you check out the links posted with Safe Mode?
cor-el
  • Top 10 Contributor
  • Moderator
17476 solutions 157949 answers

Please update to the current Firefox 52.3.0 ESR version.


The crash report shows that this is an OOM (out-of-memory) crash report where not enough free contiguous memory is available.

  • bp-d703f2d9-9c3a-4328-8c76-b52b60170919

The requested allocation size is very low (4 KB) and this indicates that there is severe memory fragmentation.

Total Virtual Memory : 2,147,352,576 bytes (2 GB)
Available Virtual Memory : 119,459,840 bytes (113.93 MB)
Available Page File : 3,680,907,264 bytes (3.43 GB)
Available Physical Memory : 1,095,806,976 bytes (1.02 GB)
System Memory Use Percentage : 65
OOM Allocation Size : 4,096 bytes (4 KB)

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

See also:

Please update to the current Firefox 52.3.0 ESR version. ----- The crash report shows that this is an OOM (out-of-memory) crash report where not enough free contiguous memory is available. *bp-d703f2d9-9c3a-4328-8c76-b52b60170919 The requested allocation size is very low (4 KB) and this indicates that there is severe memory fragmentation. <pre>Total Virtual Memory : 2,147,352,576 bytes (2 GB) Available Virtual Memory : 119,459,840 bytes (113.93 MB) Available Page File : 3,680,907,264 bytes (3.43 GB) Available Physical Memory : 1,095,806,976 bytes (1.02 GB) System Memory Use Percentage : 65 OOM Allocation Size : 4,096 bytes (4 KB) </pre> ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 See also: *https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

Question owner

@ FredMcD I've tried to start firefox in safe mode and checked out the links, but the problem still occurred.

@ cor-el I've now booted my computer in safe mode (with network support) and it looks like firefox doesn't crash anymore. Sometimes the webpages showed black spots again, but it happend much less, and after clicking away or scrolling, they disappeared without any crash or graphical issues afterwards.

@ FredMcD I've tried to start firefox in safe mode and checked out the links, but the problem still occurred. @ cor-el I've now booted my computer in safe mode (with network support) and it looks like firefox doesn't crash anymore. Sometimes the webpages showed black spots again, but it happend much less, and after clicking away or scrolling, they disappeared without any crash or graphical issues afterwards.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

As a test, disable your protection programs.

As a test, disable your protection programs.

Question owner

Hi FredMcD

I've disabled my protection programs (Norton Antivirus) and stared Firefox in Safemode, but the problem stil occurred.

Hi FredMcD I've disabled my protection programs (Norton Antivirus) and stared Firefox in Safemode, but the problem stil occurred.
Beerbaron23 15 solutions 162 answers

You wil have to completely remove the plugin Norton installs in firefox. Actually I fully recommended you start fresh.

1. Update your Videocard drivers asap (drivers are over a year old) 2. load firefox and goto your "about:support" and click "refresh firefox" 3. Once loaded back in, go back to your "about:support" and make sure beside "Multiprocess Windows" is "enabled" and for "Compositing" it says "Direct3D 11"

If that's all in check then you should be seeing some fast speeds, if oyu still have probs with your video goto: www.youtube.com/html5 and report back what you're missing in there...

if the Anti-virus is still a suspect, disable it's HTTPS filering/protection and make sure it didn't install their shitty plugin into firefox again...

You wil have to completely remove the plugin Norton installs in firefox. Actually I fully recommended you start fresh. 1. Update your Videocard drivers asap (drivers are over a year old) 2. load firefox and goto your "about:support" and click "refresh firefox" 3. Once loaded back in, go back to your "about:support" and make sure beside "Multiprocess Windows" is "enabled" and for "Compositing" it says "Direct3D 11" If that's all in check then you should be seeing some fast speeds, if oyu still have probs with your video goto: www.youtube.com/html5 and report back what you're missing in there... if the Anti-virus is still a suspect, disable it's HTTPS filering/protection and make sure it didn't install their shitty plugin into firefox again...

Modified by Beerbaron23

Question owner

Hello Beerbaron23, sadly your tips didn't solve the crashes. In answer to your questions:

- I have completely removed Norton and refreshed Firefox - My Graphics cars is updated to the latest version that supports Windows Vista (Version 342.01) I can't download any newer versions because they require Windows 7 or higher... - On the about:support page, is says "Multiprocess Windows" [1/1 (enabled by default)] and for "compositing" [Direct3D 11]

The speeds haven't increased since, so I went to youtube html5 and saw that "MSE & WebM VP9" Has an [!]

Also how do I Disable HTTPS filtering in Norton, Can't find it under settings... (maybe a different name?)

Anyways, thank you for helping me with my problem! As I said before, I can show you in screenshots/videos how the crashes occur if you want.

Hello Beerbaron23, sadly your tips didn't solve the crashes. In answer to your questions: - I have completely removed Norton and refreshed Firefox - My Graphics cars is updated to the latest version that supports Windows Vista (Version 342.01) I can't download any newer versions because they require Windows 7 or higher... - On the about:support page, is says "Multiprocess Windows" [1/1 (enabled by default)] and for "compositing" [Direct3D 11] The speeds haven't increased since, so I went to youtube html5 and saw that "MSE & WebM VP9" Has an [!] Also how do I Disable HTTPS filtering in Norton, Can't find it under settings... (maybe a different name?) Anyways, thank you for helping me with my problem! As I said before, I can show you in screenshots/videos how the crashes occur if you want.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

You can ask Norton questions here; https://support.norton.com

http://community.norton.com/

You can ask Norton questions here; https://support.norton.com http://community.norton.com/

Question owner

I've turned off Norton completely, but this still didn't solve the problem...

I've turned off Norton completely, but this still didn't solve the problem...

Question owner

So.. Anything else I can do?

So.. Anything else I can do?