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how do i turn off updater ext it is always running never shuts off it is using 87% of my computer and causing it to lock up!

Posted

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used combofix was I able to connect to the web site. updater.ext is always running firefox is broken, broken, broken!

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used combofix was I able to connect to the web site. updater.ext is always running firefox is broken, broken, broken!

Chosen solution

I have 80 gig and page file is 1.9 gig. I found the problem add ware block was interfing with firefox. I deleated both. after deleation I ran super anti spy ware nothing, microsoft safety scanner nothing. adw cleaner nothing. jrt nothing combo fix nothing rkill nothing malwarebytes bingo it showed that cc cleaner ext was infected with malware I deleated cc cleaner and cleaner ext. ran malewarebytes again nothing. I reinstalled firefox and cc cleaner with out add ware block nothing computer is back to normal running fine. as long as add ware block was on computer nothing showed up. I think that was the problem I can't be sure.

    thank you for your help
Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.141.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 27.0 r0
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

I do not think updater.ext is used by Mozilla. I looked it up. Some entries were for updating programs. One entry claimed Malware.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

I do not think updater.ext is used by Mozilla. I looked it up. Some entries were for updating programs. One entry claimed Malware. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

norton insite is telling me that firefox.exe and updater.exe are running all the time. they are using 91% of memory. it is comming from 52.3.0.6423 that was released one month ago. I ran the following malwarebytes, superanti spyware, microsoft safety scanner, adw cleaner. combofix, rkill, jrt. and nothing comes up.

norton insite is telling me that firefox.exe and updater.exe are running all the time. they are using 91% of memory. it is comming from 52.3.0.6423 that was released one month ago. I ran the following malwarebytes, superanti spyware, microsoft safety scanner, adw cleaner. combofix, rkill, jrt. and nothing comes up.
FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

Using your computers file explorer, look for updater.exe Right-click and select Properties. Look around. Anything about where/who the program is from?

Using your computers file explorer, look for updater.exe Right-click and select '''Properties.''' Look around. Anything about where/who the program is from?

Question owner

search revealed file name updater application 315kb

firefox software updater

file version 52.3.0.6423 original file name updater.exe

search revealed file name updater application 315kb firefox software updater file version 52.3.0.6423 original file name updater.exe
FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

And where is the file located? Full path, please.

And where is the file located? Full path, please.

Helpful Reply

the file is located c:\program files\mozilla firefox\firefox.exe

it is in the program files folder in the mozilla firefox folder

the file is located c:\program files\mozilla firefox\firefox.exe it is in the program files folder in the mozilla firefox folder
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159069 answers

Helpful Reply

That is the regular Firefox updater program.

How much physical memory do you have installed on your computer?

You can also try to increase the size of the page file (virtual memory) via the Windows Control Panel.

That is the regular Firefox updater program. How much physical memory do you have installed on your computer? You can also try to increase the size of the page file (virtual memory) via the Windows Control Panel.

Chosen Solution

I have 80 gig and page file is 1.9 gig. I found the problem add ware block was interfing with firefox. I deleated both. after deleation I ran super anti spy ware nothing, microsoft safety scanner nothing. adw cleaner nothing. jrt nothing combo fix nothing rkill nothing malwarebytes bingo it showed that cc cleaner ext was infected with malware I deleated cc cleaner and cleaner ext. ran malewarebytes again nothing. I reinstalled firefox and cc cleaner with out add ware block nothing computer is back to normal running fine. as long as add ware block was on computer nothing showed up. I think that was the problem I can't be sure.

    thank you for your help
I have 80 gig and page file is 1.9 gig. I found the problem add ware block was interfing with firefox. I deleated both. after deleation I ran super anti spy ware nothing, microsoft safety scanner nothing. adw cleaner nothing. jrt nothing combo fix nothing rkill nothing malwarebytes bingo it showed that cc cleaner ext was infected with malware I deleated cc cleaner and cleaner ext. ran malewarebytes again nothing. I reinstalled firefox and cc cleaner with out add ware block nothing computer is back to normal running fine. as long as add ware block was on computer nothing showed up. I think that was the problem I can't be sure. thank you for your help
FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.