X
Tap here to go to the mobile version of the site.

Support Forum

Wh can't I install 32-bit FF, even with 32-bit installer I still get the 64-bit which doesn't work on my Win 7 comp?

Posted

I was having problems with Captchas, watching videos, no auto-refresh & other things after updating my 32-bit version so I went to the 64-bit one hoping it would work better. Now nothing works, I get the home page but typing URL's into the address bar does nothing, typing a key word into the search bar does nothing, FF blinks & the search parameters or web address just disappear with no result. I've tried the refresh & clean boot with no add-ons but nothing works. I uninstalled FF & tried to go back to the 32-bit version but even when I download the 32-bit installer I still get the 64-bit version. I've cleaned the registry & deleted the left-over Mozilla directory but I cannot get the 32-bit version. I've downloaded the installer from Mozilla, Softonic, C-net & always specified the 32-bit version but always end up with the 64-bit which won't do anything. This is on an Acer Aspire laptop - i5, 12Gb ram & Win 7. How can I get back to the 32-bit FF? I'm typing this on my Win 10 desktop because Mozilla refuses to accept my login details using Internet Explorer on the laptop even tho' it's exactly the same login I've used here.

I was having problems with Captchas, watching videos, no auto-refresh & other things after updating my 32-bit version so I went to the 64-bit one hoping it would work better. Now nothing works, I get the home page but typing URL's into the address bar does nothing, typing a key word into the search bar does nothing, FF blinks & the search parameters or web address just disappear with no result. I've tried the refresh & clean boot with no add-ons but nothing works. I uninstalled FF & tried to go back to the 32-bit version but even when I download the 32-bit installer I still get the 64-bit version. I've cleaned the registry & deleted the left-over Mozilla directory but I cannot get the 32-bit version. I've downloaded the installer from Mozilla, Softonic, C-net & always specified the 32-bit version but always end up with the 64-bit which won't do anything. This is on an Acer Aspire laptop - i5, 12Gb ram & Win 7. How can I get back to the 32-bit FF? I'm typing this on my Win 10 desktop because Mozilla refuses to accept my login details using Internet Explorer on the laptop even tho' it's exactly the same login I've used here.

Chosen solution

Problem solved. I just ran every utility I had & CC Cleaner found some FF remnants that must have been causing the problem. I've just installed FF 32 & I'm using it now with no problems yet. It looks like you need to remove every trace of an old install first & CC Cleaner did the job. Funny that the 64-bit would load but not accept any commands or load any URL's on my Win 7 - it runs fine under Win 10. My recommendation is to run CC Cleaner (or similar) before a re-install.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0
  • Shockwave Flash 26.0 r0

Application

  • Firefox 55.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0.3/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 3.0.4 (YoutubeDownloader@PeterOlayev.com)
  • Ad-blocker for Gmail 2.8.3.1-signed.1-signed (jid0-AocRXUCRsLTCYvn6bgJERnwfuqw@jetpack)
  • Ad-Bye - For Facebook 1.02.1-signed.1-signed (s.alfa@idev.com)
  • Adblock Plus 2.9.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker for YouTube™ 0.2.8 (jid1-q4sG8pYhq8KGHs@jetpack)
  • BetterPrivacy 1.77 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Bluhell Firewall 2.6.4 ({6BB5760D-F97E-421B-AF5B-8457A90C3CED})
  • Cookie Controller 6.1 ({ac2cfa60-bc96-11e0-962b-0800200c9a66})
  • CookieCuller 1.4.1-signed.1-signed ({99B98C2C-7274-45a3-A640-D9DF1A1C8460})
  • cyscon Security Shield 1.17.0 (cyscon-phishing-protection@patugo.com)
  • Download Status Bar 15.0.0.1 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Download YouTube Videos as MP4 1.8.10 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Downloads Window 0.6.8 ({a7213cf2-fa1e-4373-88ff-255d0abd3020})
  • Facebook Ads Block 1.0.1-signed.1-signed (jid1-CGxMej0nDJTjwQ@jetpack)
  • Facebook Phishing Protector 4.4.3.1-signed.1-signed ({023e9ca0-63f3-47b1-bcb2-9badf9d9ef28})
  • Facebook Secret Emoticons 3.3.2.1-signed.1-signed (jid0-XZn6pYCdV3ANrfYigxlyyGDrxAM@jetpack)
  • Facebook™ Disconnect 0.1.5 (jid0-dBgF7UkIiOsWqvBng4hYu@jetpack)
  • FirefoxAdKiller 0.87.1-signed.1-signed ({b1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1})
  • Google Disconnect 2.4.2.1-signed.1-signed (google@disconnect.me)
  • google-no-tracking-url 3.0.0 (jid1-zUrvDCat3xoDSQ@jetpack)
  • Just Disable Stuff 1.1.1-signed.1-signed (jid1-8J7ayxTha4KqKQ@jetpack)
  • Lightbeam 1.3.2 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Low Quality Flash 0.2.1-signed.1-signed (low_quality_flash@pie2k.com)
  • NO Google Analytics 0.6.1-signed.1-signed (jid1-JcGokIiQyjoBAQ@jetpack)
  • NoScript 5.0.10 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • QuickJava 2.1.2 ({E6C1199F-E687-42da-8C24-E7770CC3AE66})
  • QuickPasswords 3.8.3 (QuickPasswords@axelg.com)
  • Remove Cookies for Site 0.63.1-signed.1-signed ({06997db0-c027-4d5f-bd37-b0d9230226ea})
  • Remove Google Tracking 1.10.1-signed.1-signed (jid0-DpogclPgnN9OvqNntEBbPZxBinY@jetpack)
  • Saved Password Editor 2.10.3 (savedpasswordeditor@daniel.dawson)
  • Saved Passwords Button 1.2.4.1-signed.1-signed (savedpasswords@adamfranco.com)
  • Show my Password 2.0.1-signed.1-signed ({cd617372-6743-4ee4-bac4-fbf60f35719e})
  • Smart Ads Blocker 1.0.1-signed.1-signed (jid1-LYopfl0r00ZV5k@jetpack)
  • TAB TRAFFIC MONITOR 0.13.1-signed.1-signed (TTM@reza.torabi.com)
  • uBlock Origin 1.14.8 (uBlock0@raymondhill.net)
  • User-Agent Switcher 0.1.8 (jid1-kyxEAcWua7BEKq@jetpack)
  • Video DownloadHelper 6.3.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Video WithOut Flash 3.1.2 (vwof@drev.com)
  • Webmail Ad Blocker 5.0.5.1 (gmailnoads@mywebber.com)
  • YouTube Flash Video Player 54.0 ({f3bd3dd2-2888-44c5-91a2-2caeb33fb898})
  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • anonymoX 3.2.1 (client@anonymox.net) (Inactive)
  • Better Torrent 2.1.1.1-signed.1-signed (jid0-HVSBDzuc3UFGvmtex3x0IZzgCM8@jetpack) (Inactive)
  • Beyond Australis 1.4.8 (thefoxonlybetter@quicksaver) (Inactive)
  • BitComet Video Downloader 1.37 ({B042753D-F57E-4e8e-A01B-7379A6D4CEFB}) (Inactive)
  • BitTorrent WebUI+ 0.2.3.0.1-signed.1-signed (BitTorrent_WebUI_2@firefox.alexisbrunet.com) (Inactive)
  • Blur 7.6.2384 (donottrackplus@abine.com) (Inactive)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Flash Video Downloader - YouTube HD Download [4K] 15.0.19 (artur.dubovoy@gmail.com) (Inactive)
  • FlashGot 1.5.6.14 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Inactive)
  • LastPass: Free Password Manager 4.1.54 (support@lastpass.com) (Inactive)
  • MaskMe 1.40.366.1-signed (idme@abine.com) (Inactive)
  • Protect-Access Free 2.81.1-signed.1-signed ({68bb078e-8477-41df-b016-118f0482ab60}) (Inactive)
  • QuickJS 1.3.1-signed.1-signed ({bb65e674-b194-4b6e-8033-5fa0afe3a198}) (Inactive)
  • Record Network Activity 1.2.1-signed.1-signed (jid0-2B14nfyKTBRe39pcBXLUDPQwXnU@jetpack) (Inactive)
  • Screengrab (fix version) 0.99.11 ({02450914-cdd9-410f-b1da-db004e18c671}) (Inactive)
  • Self-Destructing Cookies 0.4.12 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack) (Inactive)
  • Switch to Flash® Player for YouTube™ 0.1.1 (jid1-h2qSGwT1a1jJTk@jetpack) (Inactive)
  • Tab Memory Usage 0.2.7 (jid1-fRvgLzKONCsPew@jetpack) (Inactive)
  • TrashMail.com 3.0.3 (spam@trashmail.net) (Inactive)
  • WOT 20170823 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Inactive)
  • YouTube auto HD 1080P and Download 0.4.1-signed.1-signed (jid1-TQvJxTBYHA8qXg@jetpack) (Inactive)
  • YouTube High Definition 52.0.7 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc}) (Inactive)
  • YouTube™ Enhancer Plus 4.1.4 (firefoxaddon@youtubeenhancer.com) (Inactive)
  • ZenMate Security, Privacy & Unblock VPN 5.10.4 (firefox@zenmate.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R7 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x1313
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 200
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.494
  • driverDate: 11-29-2015
  • driverDate2:
  • driverVersion: 15.300.1025.1001
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000083ac) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000083ac) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Happy112
  • Top 10 Contributor
562 solutions 5694 answers

Hi   !

Downloading the 32-bit version for your Windows 7 device shouldn't be a problem unless you didn't download from here :

https://www.mozilla.org/en-US/firefox/all/

(The one in the left Windows column is the 32-bit version)

Hi   ! Downloading the 32-bit version for your Windows 7 device shouldn't be a problem unless you didn't download from here : https://www.mozilla.org/en-US/firefox/all/ (The one in the left Windows column is the 32-bit version)

Question owner

Everything I try still gives me the 64 bit, according to the 'about FF' in the 3bar drop-down. With the 64 bit FF loads but won't do anything. I'm very busy so I've been using IE on the laptop (Win 7) but not happy with it. Luckily FF works on my desktop (Win 10). Do I need to remove every single trace of FF 64 from my laptop before I can install FF 32 ? I tried but may have missed some DLL's or something, if so where can I find them?

Everything I try still gives me the 64 bit, according to the 'about FF' in the 3bar drop-down. With the 64 bit FF loads but won't do anything. I'm very busy so I've been using IE on the laptop (Win 7) but not happy with it. Luckily FF works on my desktop (Win 10). Do I need to remove every single trace of FF 64 from my laptop before I can install FF 32 ? I tried but may have missed some DLL's or something, if so where can I find them?
Moses
  • Moderator
458 solutions 3599 answers

Helpful Reply

Your system details has your user agent as Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0. Note the WOW64 means you are running 32-bit Firefox on 64-bit Windows. For comparison, here's my user agent with 64-bit Nightly: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

Your system details has your user agent as Mozilla/5.0 (Windows NT 10.0; <b>WOW64</b>; rv:55.0) Gecko/20100101 Firefox/55.0. Note the WOW64 means you are running 32-bit Firefox on 64-bit Windows. For comparison, here's my user agent with 64-bit Nightly: Mozilla/5.0 (Windows NT 10.0; <b>Win64</b>; <b>x64</b>; rv:57.0) Gecko/20100101 Firefox/57.0

Modified by Moses

Chosen Solution

Problem solved. I just ran every utility I had & CC Cleaner found some FF remnants that must have been causing the problem. I've just installed FF 32 & I'm using it now with no problems yet. It looks like you need to remove every trace of an old install first & CC Cleaner did the job. Funny that the 64-bit would load but not accept any commands or load any URL's on my Win 7 - it runs fine under Win 10. My recommendation is to run CC Cleaner (or similar) before a re-install.

Problem solved. I just ran every utility I had & CC Cleaner found some FF remnants that must have been causing the problem. I've just installed FF 32 & I'm using it now with no problems yet. It looks like you need to remove every trace of an old install first & CC Cleaner did the job. Funny that the 64-bit would load but not accept any commands or load any URL's on my Win 7 - it runs fine under Win 10. My recommendation is to run CC Cleaner (or similar) before a re-install.

Modified by Steve

cor-el
  • Top 10 Contributor
  • Moderator
16234 solutions 146545 answers

There are other things that need attention.

The System Details list next to the question shows multiple Flash plugins.

  • Shockwave Flash 27.0 r0
  • Shockwave Flash 26.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
There are other things that need attention. The System Details list next to the question shows multiple Flash plugins. * Shockwave Flash 27.0 r0 * Shockwave Flash 26.0 r0 You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\ ---- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Question owner

It's happened again. I forgot to turn off the auto-update so FF just updated itself to the 64 bit version which just locks up. On my Win7 laptop only 32 bit works. Because it won't respond I can't run it in safe mode. Where can I get the 32 bit installer? (I found that I need to clear every trace of the 64 bit FF before the 32 bit will install & run properly.) PS take no notice of the system details here - this is my other computer running W10 on which FF does work. I can only use IE on my W7 laptop. I just found this, thanks HAPPY. Downloading the 32-bit version for your Windows 7 device shouldn't be a problem unless you didn't download from here :

https://www.mozilla.org/en-US/firefox/all/

(The one in the left Windows column is the 32-bit version)

It's happened again. I forgot to turn off the auto-update so FF just updated itself to the 64 bit version which just locks up. On my Win7 laptop only 32 bit works. Because it won't respond I can't run it in safe mode. Where can I get the 32 bit installer? (I found that I need to clear every trace of the 64 bit FF before the 32 bit will install & run properly.) PS take no notice of the system details here - this is my other computer running W10 on which FF does work. I can only use IE on my W7 laptop. I just found this, thanks HAPPY. Downloading the 32-bit version for your Windows 7 device shouldn't be a problem unless you didn't download from here : https://www.mozilla.org/en-US/firefox/all/ (The one in the left Windows column is the 32-bit version)

Modified by Steve