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Firefox crashes

  • 22 replies
  • 6 have this problem
  • 300 views
  • Last reply by FredMcD

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Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in 1 hour of testing after this i have given up and move to chrome who doesn't crash.

Please help

Chosen solution

Try to install the current 56 beta release to see if that fixes this issue.

Read this answer in context 👍 2

All Replies (20)

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Have you tried a complete reinstall of the browser? Resetting browser to default settings? Maybe a simple PC restart?

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Another user also had problems.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

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Josh Ross said

Have you tried a complete reinstall of the browser? Resetting browser to default settings? Maybe a simple PC restart?

I already have tryed this, with 32 and 64 bit firefox with no change.

FredMcD said

Another user also had problems. https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Thank you, but I have lots of different site crashing, I don't think it's related.

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See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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FredMcD said

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

No upgrade for my graphic card, I already have checked this.

About not sent report, when i click one, I have this :

About Throttling You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing. Thank you for reporting your crashes.

And about reports :

bp-35c48d1d-26d3-4cee-a3bd-eebfb1170829 bp-9a927295-40b7-4151-8cca-4af321170829 bp-fe65939d-c257-4fa0-b9e1-1761e0170829 bp-490bc093-85e2-408a-9f88-3029e1170829 bp-6c37793a-8afc-47ee-9f16-47b4c0170829 bp-e163a88c-b883-474e-a08b-784af1170829

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The bad thing about About Throttling is you don't know why the program crashed.

bp-35c48d1d-26d3-4cee-a3bd-eebfb1170829 Signature: RtlQueryInformationActivationContext | TppCleanupGroupMemberInitialize +++++++++++++++++++++++++++++++++++++ bp-9a927295-40b7-4151-8cca-4af321170829 Signature: RtlFreeHeap | _free_base | free | _aligned_free_base | av_buffer_default_free | buffer_replace

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++ bp-fe65939d-c257-4fa0-b9e1-1761e0170829 Signature: LdrShutdownThread

This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments ++++++++++++++++++++++++++++++++++++++++++++++ bp-490bc093-85e2-408a-9f88-3029e1170829 Signature: LdrShutdownThread

This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments ++++++++++++++++++++++++++++++++++++++++++++ bp-6c37793a-8afc-47ee-9f16-47b4c0170829 Signature: F1398665248

Process Type plugin (web) Filename: NPSWF32_26_0_0_151.dll

Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++ bp-e163a88c-b883-474e-a08b-784af1170829 Signature: LdrShutdownThread

This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments

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Unless someone can come up with something,

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

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Well, thank you for you try.

I will use chrome for a will and retry firefox again later.

Thank you very much.

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Cheers and interestingly enough, FF 55 has been causing a ton of issues for many people. I only had minor hiccups here and there, but for some people, it went down unbearable. I am wondering as to exact reasons for it. I assume the main one being plugin compatibility. In any case, You can also try later ( less stable) development versions of FF if you want to try.

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One of your reports is a Flash crash. That's probably not the main issue, but there is at least an article: Adobe Flash plugin has crashed - Prevent it from happening again.

For the others, do you get the "Gah" message, and the tab needs to be reloaded?

3 of the reports have the crash signature @ LdrShutdownThread which I have not seen before. It seems like a very routine thing for Windows programs to use when a particular thread is unloading, and there's no obvious reason for the tab to crash. Do you use any kind of external video recorder or downloader program that might be trying to hook into the tab?

The other 2 reports relate to audio or video decoding. I'm not seeing more clues than that, which you already know.

One thing that strikes me as very odd is that all 6 crash reports reportedly involve the 32-bit version of Firefox for Windows, but your browser indicated that it is the 64-bit version of Firefox for Windows. Did you intentionally or unintentionally switch builds? This article has tips on that: How to switch from 32-bit to 64-bit Firefox.

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Josh Ross said

Cheers and interestingly enough, FF 55 has been causing a ton of issues for many people. I only had minor hiccups here and there, but for some people, it went down unbearable. I am wondering as to exact reasons for it. I assume the main one being plugin compatibility. In any case, You can also try later ( less stable) development versions of FF if you want to try.

Thanks,

Good to know. Maybe i will try development version.

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jscher2000 said

One of your reports is a Flash crash. That's probably not the main issue, but there is at least an article: Adobe Flash plugin has crashed - Prevent it from happening again. For the others, do you get the "Gah" message, and the tab needs to be reloaded? 3 of the reports have the crash signature @ LdrShutdownThread which I have not seen before. It seems like a very routine thing for Windows programs to use when a particular thread is unloading, and there's no obvious reason for the tab to crash. Do you use any kind of external video recorder or downloader program that might be trying to hook into the tab? The other 2 reports relate to audio or video decoding. I'm not seeing more clues than that, which you already know. One thing that strikes me as very odd is that all 6 crash reports reportedly involve the 32-bit version of Firefox for Windows, but your browser indicated that it is the 64-bit version of Firefox for Windows. Did you intentionally or unintentionally switch builds? This article has tips on that: How to switch from 32-bit to 64-bit Firefox.

About flash, I already know about this issue. But as you say, it's only one of the crash, so for now, I didn't worry to much about it.

Yes, i have the "gah" message but in french, because I speak french, sorry if this information is important.

I am not using any video recorder or anything like this.

About 32-64bit version, yes, i have fully reinstalled firefox, the current version is 64 bit. Something weird about this is, it seems what now, I don't receive new crash report in the about:crash pages...

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I believe youtube videos will still play if you disable the Adobe Flash Plugin.

Apologies if you mentioned already disabling the plugin, but it seems like it is only crashing on youtube videos?

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Hello,

I am German so apologize if my English is bad. ;)

I was led to this thread because I seem to have the same problem as the thread starts. I have attached the bug reports. I hope you can help me.

bp-301a6a33-f74f-4e57-8b2a-fedd31170908 08.09.2017 20:42 bp-6d46c8fa-880d-48da-aaa1-d6f4c1170908 08.09.2017 14:34 bp-3c0484b3-5e76-4227-b7d9-81c311170908 08.09.2017 11:35 bp-a42bf9c1-2463-4085-bb62-509ad1170902 02.09.2017 15:09 bp-e3c9a777-ae0b-4ad3-a63c-f31221170902 02.09.2017 15:02 bp-8684c123-1fc8-4973-a9c5-52c541170831 31.08.2017 22:49 bp-41846f51-e448-4fa8-8082-a919b1170830 31.08.2017 01:01 bp-34189bdd-cc9d-4879-b7eb-54c9e1170830 30.08.2017 21:54 bp-cbee1110-ffe3-428c-bc19-815de1170830 30.08.2017 16:41 bp-241c9bb5-ee8a-4e0a-87ad-7f12b1170830 30.08.2017 15:31 bp-c539f81c-6823-44da-973f-a6d301170830 30.08.2017 15:28 bp-7e609c70-dbdf-49af-9316-ed2b30170830 30.08.2017 15:27 bp-68358ffe-a437-442b-b3a0-567f31170830 30.08.2017 15:26 bp-9cc332b3-e5c1-4e8e-ae22-7ece61170830 30.08.2017 15:14 bp-52c15d04-1cb4-408b-ab4c-1985c1170830 30.08.2017 15:00 bp-ca4cafec-958c-466c-bb97-aa7981170830 30.08.2017 15:00 bp-ac0e10bb-10be-4979-b828-2e8b91170830 30.08.2017 14:56

Modified by cor-el

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Hi KampfKraut

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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hey thx. I will try it. :)

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Unfortunately, there was again a crash report. This time I had opened up on google maps and this forum nothing. I myself was not on the PC and the sides were simply only opened. After I came back, the browser crashed again ...

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Chosen Solution

Try to install the current 56 beta release to see if that fixes this issue.

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cor-el schrieb

Try to install the current 56 beta release to see if that fixes this issue.

I will test it. Thx =)

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looks like it works :) Thx =)

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