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Firefox crashes

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Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in 1 hour of testing after this i have given up and move to chrome who doesn't crash.

Please help

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in 1 hour of testing after this i have given up and move to chrome who doesn't crash. Please help

Chosen solution

Try to install the current 56 beta release to see if that fixes this issue.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • Firefox 55.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0.3/WINNT/fr/

Extensions

  • Adblock Plus 2.9.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2: NVIDIA GeForce GTX 980M
  • adapterDeviceID: 0x191b
  • adapterDeviceID2: 0x13d7
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_075f9899ae0e17a2\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 8192
  • adapterSubsysID: 07081028
  • adapterSubsysID2: 07081028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.1358
  • driverDate: 1-18-2017
  • driverDate2: 8-21-2017
  • driverVersion: 21.20.16.4590
  • driverVersion2: 22.21.13.8541
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000146ef) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000146ef) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Josh Ross 12 solutions 143 answers

Have you tried a complete reinstall of the browser? Resetting browser to default settings? Maybe a simple PC restart?

Have you tried a complete reinstall of the browser? Resetting browser to default settings? Maybe a simple PC restart?
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FredMcD
  • Top 10 Contributor
3298 solutions 44470 answers

Another user also had problems.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Another user also had problems. https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.
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Question owner

Josh Ross said

Have you tried a complete reinstall of the browser? Resetting browser to default settings? Maybe a simple PC restart?

I already have tryed this, with 32 and 64 bit firefox with no change.

FredMcD said

Another user also had problems. https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Thank you, but I have lots of different site crashing, I don't think it's related.

''Josh Ross [[#answer-1002051|said]]'' <blockquote> Have you tried a complete reinstall of the browser? Resetting browser to default settings? Maybe a simple PC restart? </blockquote> I already have tryed this, with 32 and 64 bit firefox with no change. ''FredMcD [[#answer-1002054|said]]'' <blockquote> Another user also had problems. https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings. </blockquote> Thank you, but I have lots of different site crashing, I don't think it's related.
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FredMcD
  • Top 10 Contributor
3298 solutions 44470 answers

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------- In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

FredMcD said

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

No upgrade for my graphic card, I already have checked this.

About not sent report, when i click one, I have this :

About Throttling You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing. Thank you for reporting your crashes.

And about reports :

bp-35c48d1d-26d3-4cee-a3bd-eebfb1170829 bp-9a927295-40b7-4151-8cca-4af321170829 bp-fe65939d-c257-4fa0-b9e1-1761e0170829 bp-490bc093-85e2-408a-9f88-3029e1170829 bp-6c37793a-8afc-47ee-9f16-47b4c0170829 bp-e163a88c-b883-474e-a08b-784af1170829

''FredMcD [[#answer-1002075|said]]'' <blockquote> See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------- In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support </blockquote> No upgrade for my graphic card, I already have checked this. About not sent report, when i click one, I have this : <blockquote> '''About Throttling''' You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing. Thank you for reporting your crashes. </blockquote> And about reports : bp-35c48d1d-26d3-4cee-a3bd-eebfb1170829 bp-9a927295-40b7-4151-8cca-4af321170829 bp-fe65939d-c257-4fa0-b9e1-1761e0170829 bp-490bc093-85e2-408a-9f88-3029e1170829 bp-6c37793a-8afc-47ee-9f16-47b4c0170829 bp-e163a88c-b883-474e-a08b-784af1170829
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FredMcD
  • Top 10 Contributor
3298 solutions 44470 answers

The bad thing about About Throttling is you don't know why the program crashed.

bp-35c48d1d-26d3-4cee-a3bd-eebfb1170829 Signature: RtlQueryInformationActivationContext | TppCleanupGroupMemberInitialize +++++++++++++++++++++++++++++++++++++ bp-9a927295-40b7-4151-8cca-4af321170829 Signature: RtlFreeHeap | _free_base | free | _aligned_free_base | av_buffer_default_free | buffer_replace

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++ bp-fe65939d-c257-4fa0-b9e1-1761e0170829 Signature: LdrShutdownThread

This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments ++++++++++++++++++++++++++++++++++++++++++++++ bp-490bc093-85e2-408a-9f88-3029e1170829 Signature: LdrShutdownThread

This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments ++++++++++++++++++++++++++++++++++++++++++++ bp-6c37793a-8afc-47ee-9f16-47b4c0170829 Signature: F1398665248

Process Type plugin (web) Filename: NPSWF32_26_0_0_151.dll

Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++ bp-e163a88c-b883-474e-a08b-784af1170829 Signature: LdrShutdownThread

This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments

The bad thing about '''About Throttling''' is you don't know why the program crashed. bp-35c48d1d-26d3-4cee-a3bd-eebfb1170829 '''Signature:''' RtlQueryInformationActivationContext | TppCleanupGroupMemberInitialize +++++++++++++++++++++++++++++++++++++ bp-9a927295-40b7-4151-8cca-4af321170829 '''Signature:''' RtlFreeHeap | _free_base | free | _aligned_free_base | av_buffer_default_free | buffer_replace igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++ bp-fe65939d-c257-4fa0-b9e1-1761e0170829 Signature: LdrShutdownThread This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper 616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments ++++++++++++++++++++++++++++++++++++++++++++++ bp-490bc093-85e2-408a-9f88-3029e1170829 Signature: LdrShutdownThread This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper 616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments ++++++++++++++++++++++++++++++++++++++++++++ bp-6c37793a-8afc-47ee-9f16-47b4c0170829 Signature: F1398665248 Process Type plugin (web) Filename: NPSWF32_26_0_0_151.dll Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++ bp-e163a88c-b883-474e-a08b-784af1170829 Signature: LdrShutdownThread This is for Sumo's Related Bugs 852510 NEW --- crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper 616466 RESOLVED INVALID crash in MS windows code [@ LdrShutdownThread] handling attachments
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FredMcD
  • Top 10 Contributor
3298 solutions 44470 answers

Unless someone can come up with something,

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Unless someone can come up with something, '''Note: ''' v55 has been giving users problems. Reinstall v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
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Question owner

Well, thank you for you try.

I will use chrome for a will and retry firefox again later.

Thank you very much.

Well, thank you for you try. I will use chrome for a will and retry firefox again later. Thank you very much.
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Josh Ross 12 solutions 143 answers

Cheers and interestingly enough, FF 55 has been causing a ton of issues for many people. I only had minor hiccups here and there, but for some people, it went down unbearable. I am wondering as to exact reasons for it. I assume the main one being plugin compatibility. In any case, You can also try later ( less stable) development versions of FF if you want to try.

Cheers and interestingly enough, FF 55 has been causing a ton of issues for many people. I only had minor hiccups here and there, but for some people, it went down unbearable. I am wondering as to exact reasons for it. I assume the main one being plugin compatibility. In any case, You can also try later ( less stable) development versions of FF if you want to try.
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jscher2000
  • Top 10 Contributor
6899 solutions 56361 answers

One of your reports is a Flash crash. That's probably not the main issue, but there is at least an article: Adobe Flash plugin has crashed - Prevent it from happening again.

For the others, do you get the "Gah" message, and the tab needs to be reloaded?

3 of the reports have the crash signature @ LdrShutdownThread which I have not seen before. It seems like a very routine thing for Windows programs to use when a particular thread is unloading, and there's no obvious reason for the tab to crash. Do you use any kind of external video recorder or downloader program that might be trying to hook into the tab?

The other 2 reports relate to audio or video decoding. I'm not seeing more clues than that, which you already know.

One thing that strikes me as very odd is that all 6 crash reports reportedly involve the 32-bit version of Firefox for Windows, but your browser indicated that it is the 64-bit version of Firefox for Windows. Did you intentionally or unintentionally switch builds? This article has tips on that: How to switch from 32-bit to 64-bit Firefox.

One of your reports is a Flash crash. That's probably not the main issue, but there is at least an article: [[Adobe Flash plugin has crashed - Prevent it from happening again]]. For the others, do you get the "Gah" message, and the tab needs to be reloaded? 3 of the reports have the crash signature @ LdrShutdownThread which I have not seen before. It seems like a very routine thing for Windows programs to use when a particular thread is unloading, and there's no obvious reason for the tab to crash. Do you use any kind of external video recorder or downloader program that might be trying to hook into the tab? The other 2 reports relate to audio or video decoding. I'm not seeing more clues than that, which you already know. One thing that strikes me as very odd is that all 6 crash reports reportedly involve the 32-bit version of Firefox for Windows, but your browser indicated that it is the 64-bit version of Firefox for Windows. Did you intentionally or unintentionally switch builds? This article has tips on that: [[How to switch from 32-bit to 64-bit Firefox]].
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Question owner

Josh Ross said

Cheers and interestingly enough, FF 55 has been causing a ton of issues for many people. I only had minor hiccups here and there, but for some people, it went down unbearable. I am wondering as to exact reasons for it. I assume the main one being plugin compatibility. In any case, You can also try later ( less stable) development versions of FF if you want to try.

Thanks,

Good to know. Maybe i will try development version.

''Josh Ross [[#answer-1002408|said]]'' <blockquote> Cheers and interestingly enough, FF 55 has been causing a ton of issues for many people. I only had minor hiccups here and there, but for some people, it went down unbearable. I am wondering as to exact reasons for it. I assume the main one being plugin compatibility. In any case, You can also try later ( less stable) development versions of FF if you want to try. </blockquote> Thanks, Good to know. Maybe i will try development version.
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jscher2000 said

One of your reports is a Flash crash. That's probably not the main issue, but there is at least an article: Adobe Flash plugin has crashed - Prevent it from happening again. For the others, do you get the "Gah" message, and the tab needs to be reloaded? 3 of the reports have the crash signature @ LdrShutdownThread which I have not seen before. It seems like a very routine thing for Windows programs to use when a particular thread is unloading, and there's no obvious reason for the tab to crash. Do you use any kind of external video recorder or downloader program that might be trying to hook into the tab? The other 2 reports relate to audio or video decoding. I'm not seeing more clues than that, which you already know. One thing that strikes me as very odd is that all 6 crash reports reportedly involve the 32-bit version of Firefox for Windows, but your browser indicated that it is the 64-bit version of Firefox for Windows. Did you intentionally or unintentionally switch builds? This article has tips on that: How to switch from 32-bit to 64-bit Firefox.

About flash, I already know about this issue. But as you say, it's only one of the crash, so for now, I didn't worry to much about it.

Yes, i have the "gah" message but in french, because I speak french, sorry if this information is important.

I am not using any video recorder or anything like this.

About 32-64bit version, yes, i have fully reinstalled firefox, the current version is 64 bit. Something weird about this is, it seems what now, I don't receive new crash report in the about:crash pages...

''jscher2000 [[#answer-1002414|said]]'' <blockquote> One of your reports is a Flash crash. That's probably not the main issue, but there is at least an article: [[Adobe Flash plugin has crashed - Prevent it from happening again]]. For the others, do you get the "Gah" message, and the tab needs to be reloaded? 3 of the reports have the crash signature @ LdrShutdownThread which I have not seen before. It seems like a very routine thing for Windows programs to use when a particular thread is unloading, and there's no obvious reason for the tab to crash. Do you use any kind of external video recorder or downloader program that might be trying to hook into the tab? The other 2 reports relate to audio or video decoding. I'm not seeing more clues than that, which you already know. One thing that strikes me as very odd is that all 6 crash reports reportedly involve the 32-bit version of Firefox for Windows, but your browser indicated that it is the 64-bit version of Firefox for Windows. Did you intentionally or unintentionally switch builds? This article has tips on that: [[How to switch from 32-bit to 64-bit Firefox]]. </blockquote> About flash, I already know about this issue. But as you say, it's only one of the crash, so for now, I didn't worry to much about it. Yes, i have the "gah" message but in french, because I speak french, sorry if this information is important. I am not using any video recorder or anything like this. About 32-64bit version, yes, i have fully reinstalled firefox, the current version is 64 bit. Something weird about this is, it seems what now, I don't receive new crash report in the about:crash pages...
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guigs
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I believe youtube videos will still play if you disable the Adobe Flash Plugin.

Apologies if you mentioned already disabling the plugin, but it seems like it is only crashing on youtube videos?

I believe youtube videos will still play if you disable the Adobe Flash Plugin. Apologies if you mentioned already disabling the plugin, but it seems like it is only crashing on youtube videos?
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KampfKraut 0 solutions 5 answers

Hello,

I am German so apologize if my English is bad. ;)

I was led to this thread because I seem to have the same problem as the thread starts. I have attached the bug reports. I hope you can help me.

bp-301a6a33-f74f-4e57-8b2a-fedd31170908 08.09.2017 20:42 bp-6d46c8fa-880d-48da-aaa1-d6f4c1170908 08.09.2017 14:34 bp-3c0484b3-5e76-4227-b7d9-81c311170908 08.09.2017 11:35 bp-a42bf9c1-2463-4085-bb62-509ad1170902 02.09.2017 15:09 bp-e3c9a777-ae0b-4ad3-a63c-f31221170902 02.09.2017 15:02 bp-8684c123-1fc8-4973-a9c5-52c541170831 31.08.2017 22:49 bp-41846f51-e448-4fa8-8082-a919b1170830 31.08.2017 01:01 bp-34189bdd-cc9d-4879-b7eb-54c9e1170830 30.08.2017 21:54 bp-cbee1110-ffe3-428c-bc19-815de1170830 30.08.2017 16:41 bp-241c9bb5-ee8a-4e0a-87ad-7f12b1170830 30.08.2017 15:31 bp-c539f81c-6823-44da-973f-a6d301170830 30.08.2017 15:28 bp-7e609c70-dbdf-49af-9316-ed2b30170830 30.08.2017 15:27 bp-68358ffe-a437-442b-b3a0-567f31170830 30.08.2017 15:26 bp-9cc332b3-e5c1-4e8e-ae22-7ece61170830 30.08.2017 15:14 bp-52c15d04-1cb4-408b-ab4c-1985c1170830 30.08.2017 15:00 bp-ca4cafec-958c-466c-bb97-aa7981170830 30.08.2017 15:00 bp-ac0e10bb-10be-4979-b828-2e8b91170830 30.08.2017 14:56

Hello, I am German so apologize if my English is bad. ;) I was led to this thread because I seem to have the same problem as the thread starts. I have attached the bug reports. I hope you can help me. bp-301a6a33-f74f-4e57-8b2a-fedd31170908 08.09.2017 20:42 bp-6d46c8fa-880d-48da-aaa1-d6f4c1170908 08.09.2017 14:34 bp-3c0484b3-5e76-4227-b7d9-81c311170908 08.09.2017 11:35 bp-a42bf9c1-2463-4085-bb62-509ad1170902 02.09.2017 15:09 bp-e3c9a777-ae0b-4ad3-a63c-f31221170902 02.09.2017 15:02 bp-8684c123-1fc8-4973-a9c5-52c541170831 31.08.2017 22:49 bp-41846f51-e448-4fa8-8082-a919b1170830 31.08.2017 01:01 bp-34189bdd-cc9d-4879-b7eb-54c9e1170830 30.08.2017 21:54 bp-cbee1110-ffe3-428c-bc19-815de1170830 30.08.2017 16:41 bp-241c9bb5-ee8a-4e0a-87ad-7f12b1170830 30.08.2017 15:31 bp-c539f81c-6823-44da-973f-a6d301170830 30.08.2017 15:28 bp-7e609c70-dbdf-49af-9316-ed2b30170830 30.08.2017 15:27 bp-68358ffe-a437-442b-b3a0-567f31170830 30.08.2017 15:26 bp-9cc332b3-e5c1-4e8e-ae22-7ece61170830 30.08.2017 15:14 bp-52c15d04-1cb4-408b-ab4c-1985c1170830 30.08.2017 15:00 bp-ca4cafec-958c-466c-bb97-aa7981170830 30.08.2017 15:00 bp-ac0e10bb-10be-4979-b828-2e8b91170830 30.08.2017 14:56

Modified by cor-el

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cor-el
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Hi KampfKraut

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Hi KampfKraut You can try to set this pref to false on the <b>about:config</b> page. *media.windows-media-foundation.allow-d3d11-dxva = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
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KampfKraut 0 solutions 5 answers

hey thx. I will try it. :)

hey thx. I will try it. :)
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KampfKraut 0 solutions 5 answers

Unfortunately, there was again a crash report. This time I had opened up on google maps and this forum nothing. I myself was not on the PC and the sides were simply only opened. After I came back, the browser crashed again ...

Unfortunately, there was again a crash report. This time I had opened up on google maps and this forum nothing. I myself was not on the PC and the sides were simply only opened. After I came back, the browser crashed again ...
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cor-el
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Chosen Solution

Try to install the current 56 beta release to see if that fixes this issue.

Try to install the current 56 beta release to see if that fixes this issue. *https://www.mozilla.org/en-US/firefox/beta/all/
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KampfKraut 0 solutions 5 answers

cor-el schrieb

Try to install the current 56 beta release to see if that fixes this issue.

I will test it. Thx =)

''cor-el [[#answer-1005796|schrieb]]'' <blockquote> Try to install the current 56 beta release to see if that fixes this issue. *https://www.mozilla.org/en-US/firefox/beta/all/ </blockquote> I will test it. Thx =)
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KampfKraut 0 solutions 5 answers

looks like it works :) Thx =)

looks like it works :) Thx =)
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