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Can I please have a telephone number for any technical support?

  • 4 replies
  • 10 have this problem
  • 65 views
  • Last reply by guigs

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I am having problems with Firefox. I use it every day and either I pressed something I was not supposed to or this site updated with changes I have not been able to figure out. Problems I am having are the following: I cannot clean out the firefox que after the day is over and I know there are many hundreds of temporary files that need to be cleaned out. A data bar where you can change to different sites has developed in the last month or so that I cannot get rid of because I do not want to change any of the setting or landing pages for firefox. Can you please help with with this? I would loke to talk to a live person!

I am having problems with Firefox. I use it every day and either I pressed something I was not supposed to or this site updated with changes I have not been able to figure out. Problems I am having are the following: I cannot clean out the firefox que after the day is over and I know there are many hundreds of temporary files that need to be cleaned out. A data bar where you can change to different sites has developed in the last month or so that I cannot get rid of because I do not want to change any of the setting or landing pages for firefox. Can you please help with with this? I would loke to talk to a live person!

Chosen solution

No, there are no tech support numbers for Firefox. With a global team of 5 people, there are no resources to offer a phone line. However this forum is filled with knowledgeable community, and staffed, so we will do the best we can to help.

I understand that the issue you are having some issues cleaning out the queue and the temporary files Firefox stores at the end of your session and that there is a data bar where you can change to different sites that you would like to get rid of. I am happy to help.

I am not asking you to change settings but to let me know what the settings are in these menus: I have indicated in the arrows where the settings I would like to know about to help you out.

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Chosen Solution

No, there are no tech support numbers for Firefox. With a global team of 5 people, there are no resources to offer a phone line. However this forum is filled with knowledgeable community, and staffed, so we will do the best we can to help.

I understand that the issue you are having some issues cleaning out the queue and the temporary files Firefox stores at the end of your session and that there is a data bar where you can change to different sites that you would like to get rid of. I am happy to help.

I am not asking you to change settings but to let me know what the settings are in these menus: I have indicated in the arrows where the settings I would like to know about to help you out.

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I entered your suggestions onto my Firefox. Do I need to shut down the computer for the corrections to take place?

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Hey there, apologies if I made it seem like you needed to change them. Actually, the first screenshot where is says, "Location Bar" is where you can uncheck the suggestions that you are seeing in the url bar. You do not need to restart your computer to see the changes.

As for the cache being cleared when you exit/quit Firefox you want to change this setting to 'Never Remember History' - this will actually prompt you to restart Firefox, not your computer.

I hope that is more clear.

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Sorry about the spam on the answer to this question, the person has been deactivated. Mozilla does not have an official help line, as there is not enough staff to scale that kind of support around the world.