On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox ESR 52.3.0 and Firefox Android did only sync once, 8 days ago. Why?

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by vps2017

vps2017
vps2017
more options

I have had Firefox for years in linux, currently Debian Jessie. 8 days ago I installed Firefox for Android to my phone running Marshmallow. After installing I've created a Firefox Sync account on linux and logged into it from Android. All the bookmarks got transferred to Android just fine. There was nothing to sync back because installation on Android was new.

Since then (8 days ago), both devices report that they are connected to the Sync account. But nothing is synced. Both devices report that there are 2 devices but that the other device wasn't online for 8 days. And I've got mails that I only connected one device (but as I said, the account shows two devices connected on both platforms).

What's the problem? I will update to Debian Stretch soon, will a new desktop Firefox fix the thing automatically?

Confused, 

 vps2017
I have had Firefox for years in linux, currently Debian Jessie. 8 days ago I installed Firefox for Android to my phone running Marshmallow. After installing I've created a Firefox Sync account on linux and logged into it from Android. All the bookmarks got transferred to Android just fine. There was nothing to sync back because installation on Android was new. Since then (8 days ago), both devices report that they are connected to the Sync account. But nothing is synced. Both devices report that there are 2 devices but that the other device wasn't online for 8 days. And I've got mails that I only connected one device (but as I said, the account shows two devices connected on both platforms). What's the problem? I will update to Debian Stretch soon, will a new desktop Firefox fix the thing automatically? Confused, vps2017

Chosen solution

Try creating a new Firefox Account with a different email address.

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Try creating a new Firefox Account with a different email address.

vps2017
vps2017 Question owner
more options

Last sunday, I signed out the old account and created a new one, this time via Firefox on Android. Connected Firefox for linux directly afterwards. As far as I can see everything works now.

Thank you for your help!