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A page appeared from private.bettersearchtools.com offering safe, private searching. Is this legitimate and supported by Mozilla?

  • 2 replies
  • 1 has this problem
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  • Last reply by FredMcD

UT_PrivateFox
UT_PrivateFox
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Answers from Mozilla Support about similar previous pop-up pages suggest that this is a form of malware.

Link was http://private.bettersearchtools.com/wim/lp/lp23/index_70.php

Answers from Mozilla Support about similar previous pop-up pages suggest that this is a form of malware. Link was http://private.bettersearchtools.com/wim/lp/lp23/index_70.php

Chosen solution

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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FredMcD
FredMcD
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Chosen Solution

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.2.5.195 Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Then reinstall the latest version.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.5.195
http://get.adobe.com/shockwave/