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Why does mozilla not fix their recuuring losing sound problem?

  • 3 replies
  • 10 have this problem
  • 20 views
  • Last reply by mattcamp

Mozilla leadership appears not to be able to solve what is a recurring problem that other browsers do not have. Firefox periodically loses the ability to play sound from the internet. It appears that the only solution may be to give up on Firefox and switch to a more reliable browser.

Mozilla leadership appears not to be able to solve what is a recurring problem that other browsers do not have. Firefox periodically loses the ability to play sound from the internet. It appears that the only solution may be to give up on Firefox and switch to a more reliable browser.

Chosen solution

I've been using Firefox for years, never had this problem.

Have you tried refreshing Firefox or checking for sound driver issues?


Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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All Replies (3)

Chosen Solution

I've been using Firefox for years, never had this problem.

Have you tried refreshing Firefox or checking for sound driver issues?


Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Thank you Mattcamp.

I posted your answer to a similar question on this forum

Your solution fixed my problem; however, I still am curiujs as to why only Firefox seeems to have this problem No other browser that I am aware of loses the souns periodically.

Maybe that's a question for the developers.