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In Windows 10 Firefox is not coming up when I click on it. When I then click on Chrome, after Chrome comes up then the Firefox browser comes up.

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  • Last reply by mattcamp

jlg411csu
jlg411csu
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After booting up my desktop, when I click on Firefox, the browser will not come up. When I then click on Google Chrome and the Google Chrome browser comes up, then Firefox, after a few minutes, comes up. Once Firefox comes up, it is slow and not responding. Which is what is says, "not responding". I know the problem is not my computer alone, because at the office Firefox does not come up when I click it.

In addition, before the last windows upgrade, when I could finally get into Firefox and while checking my email, I would get a screen wiping out my email asking me to download software. I have the Firefox setting on automatic updates, so getting this message was annoying. I thought it was a virus and did not download the software.

I am not an IT or Tech person and have limited knowledge of computer software/hardware. I just know it does not work and it is slow.

I don't want to use Google Chrome. I would love for this to be fixed.

After booting up my desktop, when I click on Firefox, the browser will not come up. When I then click on Google Chrome and the Google Chrome browser comes up, then Firefox, after a few minutes, comes up. Once Firefox comes up, it is slow and not responding. Which is what is says, "not responding". I know the problem is not my computer alone, because at the office Firefox does not come up when I click it. In addition, before the last windows upgrade, when I could finally get into Firefox and while checking my email, I would get a screen wiping out my email asking me to download software. I have the Firefox setting on automatic updates, so getting this message was annoying. I thought it was a virus and did not download the software. I am not an IT or Tech person and have limited knowledge of computer software/hardware. I just know it does not work and it is slow. I don't want to use Google Chrome. I would love for this to be fixed.

All Replies (1)

mattcamp
mattcamp
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I think the problem you're experiencing might be caused either by a corrupted Firefox or by issue with your computer (available RAM, too many applications open, slow Internet connection, etc.)

I can only suggest to refresh Firefox, based on this below guide.

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.