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When I log on to most websites once I am logged on when I click on a link nothing happens? How do i fix this

Posted

I can log in ok. For example once I log into U.S. Bank website and I click on one of my accounts nothing happens. And on websites that are designed for payment of a bill the same thing happens when I click on anything inside the website nothing happens, or it throws an error stating that I did not enter some data which I did.

I can log in ok. For example once I log into U.S. Bank website and I click on one of my accounts nothing happens. And on websites that are designed for payment of a bill the same thing happens when I click on anything inside the website nothing happens, or it throws an error stating that I did not enter some data which I did.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 17.9.20044
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • npapicomadapter
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 26.0 r0
  • 5.1.50907.0
  • VLC media player Web Plugin
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 49.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0/WINNT/en-US/

Extensions

  • Adobe Acrobat DC - Create PDF 15.01.03 (web2pdfextension.15@web2pdf.adobedotcom)
  • Dashlane 4.11.5 (jetpack-extension@dashlane.com)
  • Groowe Search Toolbar 1.6.11 ({268ad77e-cff8-42d7-b479-da60a7b93305})
  • iCloud Bookmarks 1.4.24 (firefoxdav@icloud.com)
  • KeepVid Pro 6.0.0.8 (KVAllmytube@KeepVid.com)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Search Incognito - Default Search 1.0.3 (@si-defaultsearch-listed)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adblock Plus 2.9.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Key Manager 0.1.220.20130525.1-signed.1-signed ({772c690c-ee0f-4c26-bf8c-5e0ed9ae59c4}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8400GS
  • adapterDescription2: Intel(R) HD Graphics 3000
  • adapterDeviceID: 0x10c3
  • adapterDeviceID2: 0x0122
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 13023842
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 11-14-2016
  • driverDate2: 5-26-2015
  • driverVersion: 21.21.13.4201
  • driverVersion2: 9.17.10.4229
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

The System Details list next to the question shows that you run an older Firefox 49 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes. Please update to the current Firefox 54.0.1 release (Firefox 55 is scheduled for the coming week).

The System Details list next to the question shows that you run an older Firefox 49 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes. Please update to the current Firefox 54.0.1 release (Firefox 55 is scheduled for the coming week). *Help -> About Firefox *https://support.mozilla.org/en-US/kb/update-firefox-latest-version
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies" Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems