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i'm tired of being told to dowload Firefox when I have and its up to date

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  • 2 have this problem
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  • Last reply by Happy112

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I'm also tired of congratulations when I am rerouted from what I want

I'm also tired of congratulations when I am rerouted from what I want

Chosen solution

Do you have the .1 update to 54.0.1? You can check using the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, you should find the full version number.

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Chosen Solution

Do you have the .1 update to 54.0.1? You can check using the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, you should find the full version number.

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victorford said

I'm also tired of congratulations when I am rerouted from what I want

Can you copy/paste this message and/or copy/paste the page it appears on from the address bar?

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Note - if you are seeing this page when you don't want to, update Firefox to the latest version Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox

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victorford said

Note - if you are seeing this page when you don't want to, update Firefox to the latest version Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox

That is   'undefined.com',   a redirect virus and a browser hijacker.

Go to the 3-bar menu => Addons => and look for any unfamiliar or suspicious looking extensions, like e.g.:
SafeSearch Incognito
SearchAssist Incognito
When you find any :   remove them.
Do the same in Windows' Control Panel => Programs.
However :   most malware will be 'hiding' somewhere , so let's run malware scans :
Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the others might.