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Trusteer now available for Firefox version 54

  • 2 replies
  • 5 have this problem
  • 28 views
  • Last reply by hightrees

HarleyBob
HarleyBob
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Please see the message from Trusteer July 17, 2017

Dear Valued Customer,

Thank you for contacting Trusteer Technical Support.

We are glad to inform you that Firefox 54 is now fully supported by Rapport on Windows.

You can download Rapport's latest version here: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

Your post installation version should be 3.5.1804.121

If you are experiencing a different issue or the issue initially reported is not yet resolved, please let us know.

Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq

Kind regards, Trusteer Technical Support

Please see the message from Trusteer July 17, 2017 Dear Valued Customer, Thank you for contacting Trusteer Technical Support. We are glad to inform you that Firefox 54 is now fully supported by Rapport on Windows. You can download Rapport's latest version here: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe Your post installation version should be 3.5.1804.121 If you are experiencing a different issue or the issue initially reported is not yet resolved, please let us know. Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq Kind regards, Trusteer Technical Support

Chosen solution

Hi

Thank you for letting us know.

I am sure that all Trusteer users will hope that these updates happen swiftly in the future.

Read this answer in context 👍 0

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Hi

Thank you for letting us know.

I am sure that all Trusteer users will hope that these updates happen swiftly in the future.

hightrees
hightrees
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Trusteer does not full work with Firefox 54. This is the reply I received today from Trusteer.

"Please kindly note that in this version of Rapport the icon functionality is limited in Firefox 54 and currently there is no option of manually protecting additional websites other than you banks, and therefore the icon menu is absent.

We apologize for the inconvenience.

The issue you have reported is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport."

Every time there is an update of Firefox there seems to be a problem with Rapport, why?

I am told to use IE or Chrome by Rapport as a work around. I have told them on a number of occassion that I much prefer Firefox. Regards, Stephen Terry