X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

Firefox's midel name "Incompatible"

Posted

Firefox is incompatible with everything. First it constantly crashes on 64 bit win 7, So I went to Waterfox, but Waterfox is not compatible with mail.com. So, ok I give up n got a battery for my old laptop, no easy feet being a disabled Vet n with no income. xp, n Firefox, no crashes n I can get my email. Only now you are SCREEMING that you are discontinuing support for xp, declaring that we have to upgrade our os (which is NEVER good advice), the new computer with the new os being the beginning of this whole nightmare of incompatibilities.

Firefox is incompatible with everything. First it constantly crashes on 64 bit win 7, So I went to Waterfox, but Waterfox is not compatible with mail.com. So, ok I give up n got a battery for my old laptop, no easy feet being a disabled Vet n with no income. xp, n Firefox, no crashes n I can get my email. Only now you are SCREEMING that you are discontinuing support for xp, declaring that we have to upgrade our os (which is NEVER good advice), the new computer with the new os being the beginning of this whole nightmare of incompatibilities.

Additional System Details

Installed Plug-ins

  • Google Update
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 26.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Plugin for Wacom tablets.
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Tomatoshadow2 20 solutions 245 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Try Firefox in safe mode, is the problem still there? Do you have any extensions installed?


Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. Try Firefox in safe mode, is the problem still there? Do you have any extensions installed? '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''

Question owner

Don't ask me to jump through hoops. Waterfox was written because YOU know firefox is crash happy in a 64 bit environment.

Solution Number 1) Quit ending support for old OS's n learn to be environmentally friendly, by stopping the need to throw perfectly good electronics in the trash. There is NO reason why even win 98 can't be supported ie. a firefox for older pc's BECAUSE WE NEED TO QUIT CONSUMING OUR WORLD AT TWICE WHAT SHE CAN REPLENISH. Don't be part of the problem, be a solution.

Solution Number 2) Not as valuable of a solution, but make WaterFox compatible with mail.com etc.

Don't ask me to jump through hoops. Waterfox was written because YOU know firefox is crash happy in a 64 bit environment. Solution Number 1) Quit ending support for old OS's n learn to be environmentally friendly, by stopping the need to throw perfectly good electronics in the trash. There is NO reason why even win 98 can't be supported ie. a firefox for older pc's BECAUSE WE NEED TO QUIT CONSUMING OUR WORLD AT TWICE WHAT SHE CAN REPLENISH. Don't be part of the problem, be a solution. Solution Number 2) Not as valuable of a solution, but make WaterFox compatible with mail.com etc.
Tomatoshadow2 20 solutions 245 answers

Did you try anything I suggested? I can only help you, if you go through the steps, I've provided you with. I don't have anything to do with ending support for old OSs, that is Mozilla's decision alone. We don't represent Mozilla here, we are just a place where users like you can get help with Firefox and other Mozilla sofeware related issues. 2. Mozilla and this forum are not involved in Waterfox and what websites it supports.

Did you try anything I suggested? I can only help you, if you go through the steps, I've provided you with. I don't have anything to do with ending support for old OSs, that is Mozilla's decision alone. We don't represent Mozilla here, we are just a place where users like you can get help with Firefox and other Mozilla sofeware related issues. 2. Mozilla and this forum are not involved in Waterfox and what websites it supports.

Question owner

I understand and appreciate. But please understand I have ZERO interest in going back to win7. It wasn't just FireFox, or not being able to get my email for a year. It's win7 stealing my pictures, encrypting them in some hidden way, that I cant access nor even see them on other machines, indeed other machines over write them for their inability to see them. A years worth of photos gone. n should I mention the purposely out of control control panel. etc. etc. win 8 is no better, n win 10, hey, let's just turn my laptop into a giant useless cellphone. No Microsoft is out to screw everybody, n it is high time we quit playing their game. I'll probably end up going back to Lynx, but it is hard to give up on this Rock Solid xp machine.

I understand and appreciate. But please understand I have ZERO interest in going back to win7. It wasn't just FireFox, or not being able to get my email for a year. It's win7 stealing my pictures, encrypting them in some hidden way, that I cant access nor even see them on other machines, indeed other machines over write them for their inability to see them. A years worth of photos gone. n should I mention the purposely out of control control panel. etc. etc. win 8 is no better, n win 10, hey, let's just turn my laptop into a giant useless cellphone. No Microsoft is out to screw everybody, n it is high time we quit playing their game. I'll probably end up going back to Lynx, but it is hard to give up on this Rock Solid xp machine.
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Helpful Reply

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Helpful Reply

If you do not answer our questions, the help we can provide will be limited.

Have Firefox crashed on you? Please follow the instructions above. Please describe the problems you are having in detail. Are the problems just on Mail.com or other sites as well?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

If you do not answer our questions, the help we can provide will be limited. Have Firefox crashed on you? Please follow the instructions above. Please describe the problems you are having in detail. Are the problems just on Mail.com or other sites as well? --------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<enter> in the address bar. Under '''Advanced, ''' Select '''General. ''' Look for and turn off '''Use Hardware Acceleration. ''' Then restart. Poke around safe websites. Are there any problems?
Graham Perrin 1 solutions 15 answers

Waterfox

unremerableusernameoverf4car said

… not compatible with mail.com. …

In what way?

Re: User-Agent: Waterfox · Issue #178 · MrAlex94/Waterfox if you have not already done so, please try setting a user-agent string for a version of Firefox that is compatible.

If that does not work, you can post details to https://www.reddit.com/r/waterfox/

'''Waterfox''' ''unremerableusernameoverf4car [[#question-1167890|said]]'' <blockquote> … not compatible with mail.com. … </blockquote> In what way? Re: [https://github.com/MrAlex94/Waterfox/issues/178| User-Agent: Waterfox · Issue #178 · MrAlex94/Waterfox] if you have not already done so, please try setting a user-agent string for a version of Firefox that is compatible. If that does not work, you can post details to https://www.reddit.com/r/waterfox/

Modified by Graham Perrin