X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

The browser starting hanging, then crashing (it does both) after the last update. I just built my computer 2 weeks ago and all drivers are current. I am running an AMD with Nvidia chips. It is a MSI motherboard.

No other browser crashes. Your browser crashes randomly, but I can sometimes replicate it at https://www.cloudflare.com/ when I click on DNS or Crypto. It also crashes on youtube and randomly on any website. It seems to be stable for a minute before it crashes.

I have disabled hardware acceleration and reinstalled firefox and even reset it. Nothing works for me. The Dev version does the same thing.

This is what happens, the cursor will start spinning and the computer will hang, then crash, or simply crash without warning.

Any suggestions?

The browser starting hanging, then crashing (it does both) after the last update. I just built my computer 2 weeks ago and all drivers are current. I am running an AMD with Nvidia chips. It is a MSI motherboard. No other browser crashes. Your browser crashes randomly, but I can sometimes replicate it at https://www.cloudflare.com/ when I click on DNS or Crypto. It also crashes on youtube and randomly on any website. It seems to be stable for a minute before it crashes. I have disabled hardware acceleration and reinstalled firefox and even reset it. Nothing works for me. The Dev version does the same thing. This is what happens, the cursor will start spinning and the computer will hang, then crash, or simply crash without warning. Any suggestions?
Quote

Additional System Details

Application

  • Firefox 55.0b6
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0/WINNT/en-US/

Extensions

  • Awesome Screenshot - Capture, Annotate & More 3.0.21 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • Decentraleyes 1.3.8 (jid1-BoFifL9Vbdl2zQ@jetpack)
  • Dictionary Extension 3.0.12.1.1-signed.1-signed (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack)
  • Disconnect 5.18.21 (2.0@disconnect.me)
  • HTTPS Everywhere 5.2.19 (https-everywhere@eff.org)
  • NoSquint Plus 53.1 (zoomlevelplus@zoomlevelplus.net)
  • Sticky Password Autofill Engine 1.0.4.49 ({76dccd48-a276-11e5-8934-cd441d5d46b0})
  • uBlock Origin 1.13.4 (uBlock0@raymondhill.net)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 730
  • adapterDescription2:
  • adapterDeviceID: 0x0f02
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d11video', u'type': u'd3d11video'}]
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 6-27-2017
  • driverDate2:
  • driverVersion: 22.21.13.8476
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008efb) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008efb) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

You are using a beta version, so there may be problems.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

You are using a beta version, so there may be problems. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Was this helpful to you?
Quote

Question owner

bp-a95c2cf1-ca96-4cfc-9fe1-527550170621 6/21/17 4:15 AM bp-6df4730b-cea5-4dcb-9f93-f37671170618 6/18/17 2:38 PM bp-adf953bc-e7c9-4bd5-8c3b-535ad1170618 6/17/17 11:48 PM bp-33e94be7-edbd-4a98-bf06-7b7c11170617 6/17/17 11:12 AM bp-2d328a77-d452-4693-baa9-efa2d1170617 6/16/17 11:44 PM bp-403f9a8b-dd60-4512-8804-5674d1170609 6/9/17 2:47 AM bp-ded21c30-2def-4fd9-b3ca-933391170524 5/24/17 6:43 PM

I have seen the browser crash in safe mode. In safe mode, sometime I can enter a URL and press then Enter key and nothing happens! I have to click on the little arrow to make it goto the website. FF is really driving me crazy. I'm a developer and I do not have time for crashes or hangs.

Yesterday I forced e10 on just playing around, so if you see that in the logs, ignore it. It was just turned on yesterday and yes it did still crash. I am a political person. I refuse to use MS or Google products, so I am beginning to use Opera. Somebody, please shoot me.

bp-a95c2cf1-ca96-4cfc-9fe1-527550170621 6/21/17 4:15 AM bp-6df4730b-cea5-4dcb-9f93-f37671170618 6/18/17 2:38 PM bp-adf953bc-e7c9-4bd5-8c3b-535ad1170618 6/17/17 11:48 PM bp-33e94be7-edbd-4a98-bf06-7b7c11170617 6/17/17 11:12 AM bp-2d328a77-d452-4693-baa9-efa2d1170617 6/16/17 11:44 PM bp-403f9a8b-dd60-4512-8804-5674d1170609 6/9/17 2:47 AM bp-ded21c30-2def-4fd9-b3ca-933391170524 5/24/17 6:43 PM I have seen the browser crash in safe mode. In safe mode, sometime I can enter a URL and press then Enter key and nothing happens! I have to click on the little arrow to make it goto the website. FF is really driving me crazy. I'm a developer and I do not have time for crashes or hangs. Yesterday I forced e10 on just playing around, so if you see that in the logs, ignore it. It was just turned on yesterday and yes it did still crash. I am a political person. I refuse to use MS or Google products, so I am beginning to use Opera. Somebody, please shoot me.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

bp-a95c2cf1-ca96-4cfc-9fe1-527550170621 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports Many shutdown kill

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++++++++++++++ bp-6df4730b-cea5-4dcb-9f93-f37671170618 Signature: mozilla::layers::CompositorD3D11::BeginFrame

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1306168 NEW --- Crash in mozilla::layers::CompositorD3D11::BeginFrame 1133623 RESOLVED FIXED crash in mozilla::layers::CompositorD3D11::BeginFrame ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-adf953bc-e7c9-4bd5-8c3b-535ad1170618 Signature: mozilla::layers::CompositorD3D11::BeginFrame

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

FileSyncShell64.dll = Microsoft OneDrive Shell Extension

This is for Sumo's Related Bugs 1306168 NEW --- Crash in mozilla::layers::CompositorD3D11::BeginFrame 1133623 RESOLVED FIXED crash in mozilla::layers::CompositorD3D11::BeginFrame

bp-a95c2cf1-ca96-4cfc-9fe1-527550170621 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 20 related bug reports Many shutdown kill nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++++++++++++++ bp-6df4730b-cea5-4dcb-9f93-f37671170618 Signature: mozilla::layers::CompositorD3D11::BeginFrame nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager This is for Sumo's Related Bugs 1306168 NEW --- Crash in mozilla::layers::CompositorD3D11::BeginFrame 1133623 RESOLVED FIXED crash in mozilla::layers::CompositorD3D11::BeginFrame ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-adf953bc-e7c9-4bd5-8c3b-535ad1170618 Signature: mozilla::layers::CompositorD3D11::BeginFrame nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager FileSyncShell64.dll = Microsoft OneDrive Shell Extension This is for Sumo's Related Bugs 1306168 NEW --- Crash in mozilla::layers::CompositorD3D11::BeginFrame 1133623 RESOLVED FIXED crash in mozilla::layers::CompositorD3D11::BeginFrame
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers
Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 ------------------------ Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
Was this helpful to you? 2
Quote
cor-el
  • Top 10 Contributor
  • Moderator
15577 solutions 141049 answers

Helpful Reply

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can also try to set accessibility.force_disabled to 1 on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- You can also try to set <b>accessibility.force_disabled</b> to 1 on the <b>about:config</b> page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
Was this helpful to you? 2
Quote

Question owner

I have tried every single suggestion. I even uninstalled and reinstalled FF again and reset it a few times.

My memory is fine. All tests were negative for errors. I made the config setting in FF. I even disabled all of my addons. All of my drivers are current per my motherboards and graphics card updating tools.

I'm not sure if it is still crashing. I can't get that far. Now my bookmarks will not sync, nor will they import from the Chrome browser. I cannot add new bookmarks. These problems are driving me crazy.

I was seeing another problem before I reinstalled: when I enter a URL, the Enter key would not work. I would have to click the go button to execute the url or search.

I have ever other brower under the sun installed and they all work flawlessly.

I have tried every single suggestion. I even uninstalled and reinstalled FF again and reset it a few times. My memory is fine. All tests were negative for errors. I made the config setting in FF. I even disabled all of my addons. All of my drivers are current per my motherboards and graphics card updating tools. I'm not sure if it is still crashing. I can't get that far. Now my bookmarks will not sync, nor will they import from the Chrome browser. I cannot add new bookmarks. These problems are driving me crazy. I was seeing another problem before I reinstalled: when I enter a URL, the Enter key would not work. I would have to click the go button to execute the url or search. I have ever other brower under the sun installed and they all work flawlessly.
Was this helpful to you?
Quote
Pkshadow
  • Top 10 Contributor
236 solutions 2498 answers

HI, less technical but : Did you or did you not Use the System File Checker tool to repair missing or corrupted system files ?

What version Firefox are you now running as it was suggested that you get rid of the Beta Version ? If still running a Beta then this belongs in that forum.

I am reviewing your last crash report and it is showing window files to be crashing. Also shows all of Firefox crashing on you.

HI, less technical but : Did you or did you not Use the System File Checker tool to repair missing or corrupted system files ? What version Firefox are you now running as it was suggested that you get rid of the Beta Version ? If still running a Beta then this belongs in that forum. I am reviewing your last crash report and it is showing window files to be crashing. Also shows all of Firefox crashing on you.
Was this helpful to you? 1
Quote

Question owner

I am running 54.0.1 64bit non beta. sfc /scannow showed no errors. Dism /Online /Cleanup-Image /CheckHealth : No problems Dism /Online /Cleanup-Image /ScanHealth : stated that the store was repairable, so I fixed it. I ran it again and it was fine. I also ran sfc again. Everything is fine.

The bookmarks will not synch or import or work at all.

The problems seemed to start when a new version was pushed out.

I am running 54.0.1 64bit non beta. sfc /scannow showed no errors. Dism /Online /Cleanup-Image /CheckHealth : No problems Dism /Online /Cleanup-Image /ScanHealth : stated that the store was repairable, so I fixed it. I ran it again and it was fine. I also ran sfc again. Everything is fine. The bookmarks will not synch or import or work at all. The problems seemed to start when a new version was pushed out.
Was this helpful to you? 0
Quote
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

'''[https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/ Places Maintenance]''' {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox. Open the Add-ons Manager. Locate the add-on and press the '''Options''' button. Then follow the directions.
Was this helpful to you? 0
Quote

Question owner

I spoke too soon. I reinstalled windows and even cleaned my SSD drive first. FF is working better but it just crashed for no reason. I am thinking that it is the graphics card. Here is the new error.

Does this make sense to anyone? It appears to be crashing less now and the bookmarks are back lol

Report ID Date Submitted bp-5fc2239d-2fd3-4bfb-bf7a-655c51170704 7/4/17 1:03 PM

I spoke too soon. I reinstalled windows and even cleaned my SSD drive first. FF is working better but it just crashed for no reason. I am thinking that it is the graphics card. Here is the new error. Does this make sense to anyone? It appears to be crashing less now and the bookmarks are back lol Report ID Date Submitted bp-5fc2239d-2fd3-4bfb-bf7a-655c51170704 7/4/17 1:03 PM
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
3160 solutions 42645 answers

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.