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Why is Firefox crashing every hour or so on a fresh win10 install?

Posted

I finally got around to upgrading to windows 10, but it's starting to feel like a downgrade. I have been trying to track down the cause of these crashes over the last few days, as well as the cause of a bluescreen involving directx. I only mention that in case the two problems are related.

Crashes occur seemingly at random.

On top of messing with extensions and trying to recreate the problem, I have tried running in safe mode, and still encounter these random crashes. I'm not quite sure what I'm looking for in these crash reports, so I have run out of ideas. Hopefully someone who knows more than I do can help.

Safe Mode Crash

bp-b03e3544-5c31-41d1-adc5-7a1d31170617

Other Crashes bp-df19cf0e-2355-445a-9226-266561170617

bp-06718fb9-92cf-489b-bcf6-d2fed1170617

bp-fade66ba-bd92-4a96-804f-6cd771170616

bp-9224677d-116a-4072-a4c7-5957c1170616

bp-e7f7716b-7172-433e-83ac-e34391170616

bp-9043b59f-f7b3-4665-aba7-de2a71170616

bp-b6c708c1-d331-453b-bfca-edf3b1170615

bp-9fd56951-c7ec-4612-8ae1-d5f921170615

I finally got around to upgrading to windows 10, but it's starting to feel like a downgrade. I have been trying to track down the cause of these crashes over the last few days, as well as the cause of a bluescreen involving directx. I only mention that in case the two problems are related. Crashes occur seemingly at random. On top of messing with extensions and trying to recreate the problem, I have tried running in safe mode, and still encounter these random crashes. I'm not quite sure what I'm looking for in these crash reports, so I have run out of ideas. Hopefully someone who knows more than I do can help. Safe Mode Crash bp-b03e3544-5c31-41d1-adc5-7a1d31170617 Other Crashes bp-df19cf0e-2355-445a-9226-266561170617 bp-06718fb9-92cf-489b-bcf6-d2fed1170617 bp-fade66ba-bd92-4a96-804f-6cd771170616 bp-9224677d-116a-4072-a4c7-5957c1170616 bp-e7f7716b-7172-433e-83ac-e34391170616 bp-9043b59f-f7b3-4665-aba7-de2a71170616 bp-b6c708c1-d331-453b-bfca-edf3b1170615 bp-9fd56951-c7ec-4612-8ae1-d5f921170615

Modified by Pharaoh439

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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Additional System Details

Installed Plug-ins

OpenH264 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc.

Application

  • Firefox 54.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
  • Support URL: https://support.mozilla.org/1/firefox/54.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Disable Hello, Pocket & Reader+ 0.4.6 (NoTrash@Off.JustOff)
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Follow-on Search Telemetry 0.8.0 (followonsearch@mozilla.com)
  • Ghostery 7.2.2 (firefox@ghostery.com)
  • Imagus 0.9.8.52 ({00000f2a-7cde-4f20-83ed-434fcb420d71})
  • Multi-process staged rollout 1.50 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Reddit Enhancement Suite 5.6.4 (jid1-xUfzOsOFlzSOXg@jetpack)
  • uBlock Origin 1.12.4 (uBlock0@raymondhill.net)
  • View Source Chart 3.05.1-signed.1-signed ({68836a21-fc7d-4ea1-a065-7efabd99d414})
  • Web Compat 1.1 (webcompat@mozilla.org)
  • Google Translator for Firefox 2.1.0.5.3 (translator@zoli.bod) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon (TM) R9 380 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6939
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 20151462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 4-24-2017
  • driverDate2:
  • driverVersion: 22.19.162.4
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'GPU Process', u'name': u'GPU_PROCESS', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'WebRender', u'name': u'WEBRENDER', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R9 380 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000081df) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R9 380 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000081df) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
15334 solutions 139000 answers

Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
  • Top 10 Contributor
3028 solutions 40856 answers

Helpful Reply

Several crash reports showed;

atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1275852 NEW --- Crash in mozilla::FramePropertyTable::GetInternal


Did these crashes start when you upgraded to Firefox 54?

Several crash reports showed; atidxx32.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1275852 NEW --- Crash in mozilla::FramePropertyTable::GetInternal -------------------- Did these crashes start when you upgraded to Firefox 54?
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Question owner

Edit: Ran for 5 hours of light use without crashing once, looks like it was hardware acceleration.


I am currently running without hardware acceleration, I will report back whether that works for me. Thank you for helping, cor-el and FredMcD! I'm running every sort of 'stress test' I can now. I sort of have to wait and see.

The driver FredMcD linked is meant for windows 7, not windows 10. Is that my current detected driver or a link to a new one? According to Crimson, my current version is the newest it has, 17.10.1731-17042412-313745C-CrimsonReLive. This was my driver for 3 of the crashes listed above, before that I was trying a different graphics card. I'll just list that whole history below in case it is useful to you.


In regards to the Firefox 54 question, the crashes started when I upgraded my OS. I have a feeling it has something to do with software changes there. Firefox has functioned perfectly for me on Windows 7 for years, and on version 54 since it came out. Over the last week I have:

Backed up Windows 7 and uninstalled

Upgraded my motherboard, ram, and CPU

Upgraded to Windows 8.1 Enterprise Trial Edition, figured out that was the wrong ISO. Didn't even use it for more than 15 minutes.

Formatted

Upgraded to Windows 8.1 Enterprise Full, Firefox 54 crashed as well as encountering bluescreens. Tried fixing them with no luck. I unfortunately don't have those crash reports.

Formatted

Upgraded to Windows 10 Pro, Firefox 54 Crashes, anything that uses DirectX (and any game I have tested, all of which worked on windows 7) will function normally for 10 - 15 minutes and then crash, looks like anything based on chromium, such as discord, will quietly crash every hour or so. Also completely different bluescreens from the win8.1 ones started popping up.

Windows installed the newest drivers for my card, so I tried older ones, no luck. I tried disabling windows' control over graphics drivers in order to reinstall the newest ones manually, no luck there either.

Installed a different graphics setup. GTX660 -> R9 380. Fully upgraded the drivers on that too. My crash listed under Safe Mode and my top two crashes listed above under Other Crashes are from after doing this.

Firefox still crashes just as often, i have only bluescreened once, and chromium apps haven't crashed yet. However all of those game and DX crashes happen more often, I get about 5 minutes in between. Games are hit or miss, but most crash more often. This is a complete mystery to me.

Edit: Ran for 5 hours of light use without crashing once, looks like it was hardware acceleration. I am currently running without hardware acceleration, I will report back whether that works for me. Thank you for helping, cor-el and FredMcD! I'm running every sort of 'stress test' I can now. I sort of have to wait and see. The driver FredMcD linked is meant for windows 7, not windows 10. Is that my current detected driver or a link to a new one? According to Crimson, my current version is the newest it has, 17.10.1731-17042412-313745C-CrimsonReLive. This was my driver for 3 of the crashes listed above, before that I was trying a different graphics card. I'll just list that whole history below in case it is useful to you. In regards to the Firefox 54 question, the crashes started when I upgraded my OS. I have a feeling it has something to do with software changes there. Firefox has functioned perfectly for me on Windows 7 for years, and on version 54 since it came out. Over the last week I have: Backed up Windows 7 and uninstalled Upgraded my motherboard, ram, and CPU Upgraded to Windows 8.1 Enterprise Trial Edition, figured out that was the wrong ISO. Didn't even use it for more than 15 minutes. Formatted Upgraded to Windows 8.1 Enterprise Full, Firefox 54 crashed as well as encountering bluescreens. Tried fixing them with no luck. I unfortunately don't have those crash reports. Formatted Upgraded to Windows 10 Pro, Firefox 54 Crashes, anything that uses DirectX (and any game I have tested, all of which worked on windows 7) will function normally for 10 - 15 minutes and then crash, looks like anything based on chromium, such as discord, will quietly crash every hour or so. Also completely different bluescreens from the win8.1 ones started popping up. Windows installed the newest drivers for my card, so I tried older ones, no luck. I tried disabling windows' control over graphics drivers in order to reinstall the newest ones manually, no luck there either. Installed a different graphics setup. GTX660 -> R9 380. Fully upgraded the drivers on that too. My crash listed under Safe Mode and my top two crashes listed above under Other Crashes are from after doing this. Firefox still crashes just as often, i have only bluescreened once, and chromium apps haven't crashed yet. However all of those game and DX crashes happen more often, I get about 5 minutes in between. Games are hit or miss, but most crash more often. This is a complete mystery to me.

Modified by Pharaoh439

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