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Crash ID: bp-e94792dc-516a-4012-b96b-530512130117 firefox crashes even when in safe mode

Posted

it crashes at random, both while i'm opening it and while it's already been open for awhile. I switched it to safe mode but it crashes just as much. The most recent crash ID was: bp-e94792dc-516a-4012-b96b-530512130117

Additional System Details

Installed Plug-ins

  • Coupons Inc., Coupon Printing FireFox Plugin
  • Shockwave Flash 10.3 r183
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 3.0.50106.0
  • npmnqmp 071505000006
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Helpful Reply

This is version 15. Our current release version is 18. Please get the newest version so we can diagnose easier.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

Disregard the previous advice to update to Firefox 18 if you are using Mac OS 10.5. The last version you can use on an Intel Mac running OS X 10.5 is Firefox 16 ... see Firefox no longer works with Mac OS X 10.5

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

Here is the crash report for the bp-# you furnished:

https://crash-stats.mozilla.com/report/index/e94792dc-516a-4012-b96b-530512130117 Firefox 15.0.1 Crash Report [@ js::ContextStack::ensureOnTop ] 

... which links to:

 Bug 759771 NEW --- Intermittent crash during test_cocoa_focus.html [@ js::ContextStack::ensureOnTop]

Hopefully someone else will see something helpful in the crash report. The best I can suggest is to try the suggestions in these articles:

Trashing Firefox 15 and then installing Firefox 16 might or might not help. You can download Firefox 16 for Mac OS (English US) here: https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/16.0.2/mac/en-US/Firefox%2016.0.2.dmg