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Is anyone else having problems with firefox esr 52.2?

Posted

I initially moved to the ESR release in February due to issues with my corporate PC running Trend Micro Officescan which crashed the regular release firefox at that time. I received an update to the latest ESR release 52.2 this week which appears to cause the same issue. I have had to roll back to 45.7 which was my last working version. Any other experiences or insight? Am I stuck on this version as long as my PC is running Officescan?

I initially moved to the ESR release in February due to issues with my corporate PC running Trend Micro Officescan which crashed the regular release firefox at that time. I received an update to the latest ESR release 52.2 this week which appears to cause the same issue. I have had to roll back to 45.7 which was my last working version. Any other experiences or insight? Am I stuck on this version as long as my PC is running Officescan?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 45.7.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.7.0/WINNT/en-GB/

Extensions

  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • uBlock Origin 1.12.4 (uBlock0@raymondhill.net)
  • Trend Micro Osprey Firefox Extension 2.0.0.1090 ({c2056674-a37f-4b29-9300-2004759d74fe}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05ca1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22082
  • driverDate: 7-4-2014
  • driverDate2:
  • driverVersion: 10.18.10.3740
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(1,25000) Code: 0x80070057 format 0']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
bygabyga 15 solutions 171 answers

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu , click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Firefox Troubleshooting Information page: #* Click the menu button [[Image:New Fx Menu]], click on help [[Image:Help-29]] and select ''Troubleshooting Information''. #* Type '''about:support''' into the Firefox address bar and press the enter key. # At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it. #Now, go back to your forum post, right-click in the reply box and select '''Paste''' from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page". *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter