firefox hanging, new computer

That are OOM (out-of-memory) crash reports where not enough free contiguous memory is available.

When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. Try to disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

• browser.tabs.remote.autostart = false
• browser.tabs.remote.autostart.2 = false

You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

• http://www.ghacks.net/2016/07/22/multi-process-firefox/

These settings were already in place during the crashes i already submitted. Here is a more recent crash: bp-3ddb1513-bd06-4efc-abff-25b281170608

What else to try?

Here's a recent crash 9efa1827-6e53-45da-b391-7bf2dc3600c4 6/13/17 8:55 PM

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Here's an article that may help. Did you create a new profile yet and see if that fixes the issue?

Thanks for your reply. I will look into the profile.

I have a WinDBG file. I can't upload a txt file. When I tried to put it all in the text window, it said it was too large. How do I submit it?

You are very welcome. Where do you want to submit it?

Here's the key parts from the WinDbg:

In the ModLoad, I'm seeing this: (920.1d3c): C++ EH exception - code e06d7363 (first chance)

Then, the system crashed and I got this:

FAULTING_THREAD: 00000f8c

PROCESS_NAME: firefox.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 857e49b8

EXCEPTION_PARAMETER3: 779f6c74

NTGLOBALFLAG: 70

APPLICATION_VERIFIER_FLAGS: 0

APP: firefox.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [OsBuildNumber] from Frame:[ffffffff] on thread:[PSEUDO_THREAD] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

LAST_CONTROL_TRANSFER: from 77a30ad8 to 77a505d9

BUGCHECK_STR: APPLICATION_FAULT_LOADER_INIT_FAILURE_80000003

PRIMARY_PROBLEM_CLASS: LOADER_INIT_FAILURE_80000003

DEFAULT_BUCKET_ID: LOADER_INIT_FAILURE_80000003

STACK_TEXT: 00000000 00000000 firefox.exe!Unknown+0x0

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: firefox.exe!Unknown

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: firefox

IMAGE_NAME: firefox.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 591d55d1

STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ** Pseudo Context ** ; kb

FAILURE_BUCKET_ID: LOADER_INIT_FAILURE_80000003_80000003_firefox.exe!Unknown

BUCKET_ID: APPLICATION_FAULT_LOADER_INIT_FAILURE_80000003_firefox.exe!Unknown

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:loader_init_failure_80000003_80000003_firefox.exe!unknown

FAILURE_ID_HASH: {62fd0855-e48b-6d5a-918e-e3e2bbf3b0e2}

Can you open Tools > Web Developer > Browser Console, enable Logging (at least or only) and report any errors here?

If you are willing to do so, you can also quickly download a recent Nightly (55 or 56) ZIP build from here, close Firefox, unzip it in e.g. the Program Files folder and run firefox.exe from there. That should use the same profile, which may be very interesting. If you did notice any error in the Browser Console above and Firefox Nightly does not crash, please report back if these or any other errors are still reported in that version.

It may be worth considering trying installing the 64bit version of Firefox especially if you have quite a bit of RAM installed.