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unable to send mail from Thunderbird

  • 8 replies
  • 1 has this problem
  • 25 views
  • Last reply by Matt

Thomkitty
Thomkitty

For the past several months, I have been receiving emails with no problem. But I CANNOT send an email from Thunderbird. It doesn't allow the send button to work and just sits there.. If I tried to take a Snapshot or Snip it of the screen, it would just be the email with the address I am using with the one I'm sending to. wouldn't prove too much that I am trying to send. And if you ask for one, it would be just the same. clicking on the SEND button doesn't do a thing but just sit there. I have tried looking through the help and it doesn't have anything that I did wrong with it. I check the provider and don't find anything wrong from their end as I am seeing from their site. what the hell am I to do?

J K

For the past several months, I have been receiving emails with no problem. But I CANNOT send an email from Thunderbird. It doesn't allow the send button to work and just sits there.. If I tried to take a Snapshot or Snip it of the screen, it would just be the email with the address I am using with the one I'm sending to. wouldn't prove too much that I am trying to send. And if you ask for one, it would be just the same. clicking on the SEND button doesn't do a thing but just sit there. I have tried looking through the help and it doesn't have anything that I did wrong with it. I check the provider and don't find anything wrong from their end as I am seeing from their site. what the hell am I to do? J K

All Replies (8)

Matt
Matt
  • Top 25 Contributor

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Thomkitty
Thomkitty Question owner

Okay... showing Configuration page.. 


 Application Basics

   Name: Thunderbird
   Version: 52.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170509142926
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.aelfhame.net:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-8fbf4c98-b052-4a92-8ac2-7edd32160115 (1/15/2016)
   https://crash-stats.mozilla.com/report/index/bp-9188ab76-18b7-497a-9216-4f2902140630 (6/30/2014)
   https://crash-stats.mozilla.com/report/index/bp-df45c4d6-6dba-4c25-897e-b079f2140402 (4/2/2014)
   https://crash-stats.mozilla.com/report/index/bp-bfbe3001-43b8-4bb1-b95c-932072140331 (3/30/2014)
   https://crash-stats.mozilla.com/report/index/bp-49f9d7d7-26ef-4ce8-a13f-d87322140329 (3/29/2014)

 Extensions
   Confirm-Address, 1.2.9, true, confirm-address@kenmaz.net
   Empty 'em, 0.91, true, emptyem@mahesh.asolkar
   FoxClocks, 4.2.3, true, {d37dc5d0-431d-44e5-8c91-49419370caa1}
   Thunderbird Conversations, 2.11.4, true, gconversation@xulforum.org
   ThunderSync, 2.6, true, thundersync@frank.abelbeck
   WiseStamp, 3.13.31.1-signed, true, wisestamp@wisestamp.com
   X-notifier, 3.5.23, true, {37fa1426-b82d-11db-8314-0800200c9a66}
   Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.hashstats_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     dom.mozApps.used: true
     extensions.lastAppVersion: 52.1.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.8.0
     gfx.crash-guard.glcontext.deviceID: 0x990e
     gfx.crash-guard.glcontext.driverVersion: 15.201.1151.1008
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 709b56e2-da26-48e3-9997-0a664783bbb
     media.gmp.storage.version.observed: 1
     media.webrtc.debug.aec_log_dir: C:\Users\Jeff\AppData\Local\Temp
     media.webrtc.debug.log_file: C:\Users\Jeff\AppData\Local\Temp\WebRTC.log
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1496679982
     places.history.expiration.transient_current_max_pages: 120924
     plugin.importedState: true
     plugins.update.notifyUser: true
     security.sandbox.content.tempDirSuffix: {03ad587a-216e-42b8-9eaf-064677965ce1}

 Graphics

     GPU #1
     Description: AMD Radeon HD 8570D
     Vendor ID: 0x1002
     Device ID: 0x990e
     RAM: 768
     Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1151.1008
     Driver Date: 11-4-2015

     Features
     Direct2D: false
     DirectWrite: true (10.0.14393.1198)
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8570D Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.4
     3.28.4

     NSS Util
     3.28.4
     3.28.4

     NSS SSL
     3.28.4
     3.28.4

     NSS S/MIME
     3.28.4
     3.28.4
Zenos
Zenos

First of all, try running Thunderbird in its Safe Mode in order to disable your add-ons and thereby check if any of them are causing your problem.

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Thomkitty
Thomkitty Question owner

what am I looking for when I do? I ran in the safe mode, and tried to send, asking for a password. Have saved to the program to send since I have it working with 2 emails that use my primary SMTP for sending.

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon

Were you able to send from Thunderbird while it is/was in 'safe mode'? If so, it's time to start investigating your add-ons one by one, can be tedious admittedly but something either updated to some state that is either not supported or misconfigured on the completed side of that change/update.

I'd recommend you start with Confirm-Address (great add-on but at times buggy with out of sync updates), or ThunderSync

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Have you tried changing the outgoing server port to 587 ? http://www.cox.com/residential/support/internet/article.cox?articleId=%7Ba8fb24c0-6440-11df-ccef-000000000000%7D


Have you tried changing the password for the pop.cox.net mail account ? Similiar issue of not sending: https://support.mozilla.org/en-US/questions/1089882 Logon to webmail account and update password. Then in Thunderbird, update the passwords. 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab click on 'Saved Paswords' click on 'show passwords' right click on the cox mailbox:// mail account line and select 'Edit Password' right click on the cox smtp:// mail account line and select 'Edit Password' click on 'Close' click on 'OK' Exit Thunderbird and wait a few moments for all processes to complete. Start thunderbird.

Matt
Matt
  • Top 25 Contributor

Is it the cox account you can not send mail on or the other?

Matt
Matt
  • Top 25 Contributor

As far as I can see your other account with aelfhame.net is misconfigured as it is using the cox SMTP server. This should be mail.aelfhame.net according to the DNS information here