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Can't play HTML5 videos on Amazon Video?

Posted

Trying to play a video on Amazon, I get the following message:

Microsoft Silverlight is not installed Install the free Silverlight plug-in; it will just take a minute. Please refresh this page when the installation completes. If you have issues after installing, restart your browser and try again. If the issue persists, try using our new HTML5 video player on Chrome, Internet Explorer 11 on Windows 8.1 or later, Microsoft Edge or Opera.

If I'm reading this correctly, Amazon can play videos natively in the latest versions of Chrome, IE, Edge, or Opera, but requires an extra plug-in (Silverlight) to work in Firefox. Is that right? Is there something wrong with FF? Or something wrong with Amazon?

If it makes a difference, I'm running FF 53.0.3. And the video played just fine once I installed Silverlight.

Trying to play a video on Amazon, I get the following message: Microsoft Silverlight is not installed Install the free Silverlight plug-in; it will just take a minute. Please refresh this page when the installation completes. If you have issues after installing, restart your browser and try again. If the issue persists, try using our new HTML5 video player on Chrome, Internet Explorer 11 on Windows 8.1 or later, Microsoft Edge or Opera. If I'm reading this correctly, Amazon can play videos natively in the latest versions of Chrome, IE, Edge, or Opera, but requires an extra plug-in (Silverlight) to work in Firefox. Is that right? Is there something wrong with FF? Or something wrong with Amazon? If it makes a difference, I'm running FF 53.0.3. And the video played just fine once I installed Silverlight.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59928 answers

Firefox v52+ disables all plugins except for Flash Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link}

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Firefox v52+ disables all plugins except for Flash [https://support.mozilla.org/en-US/kb/npapi-plugins Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?] {web link} [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
cor-el
  • Top 10 Contributor
  • Moderator
17589 solutions 159105 answers

Maybe Silverlight is used for extra features and not needed to play the videos.

Can't you bypass this message?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Maybe Silverlight is used for extra features and not needed to play the videos. Can't you bypass this message? Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?