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Two tabs now appear when I open Firefox. How do I eliminate them?

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I refreshed Firefox today to try and fix a failure to make a secure connection to my social security account login. Now two tabs appear when I open my homepage on MSN : "my social security account" and "Mozilla Firefox Start Page." I looked in your help section but found nothing that specifically address this. I am still unable to log into my social security account but the problem seems to be with the government site. I get "unable to establish a secure connection" error. There were no extra tabs there before today. I am enclosing a snip file.---------NOTE-----The .PNG file is not uploading here. The progress indicator keeps spinning. I am using Windows 10 on a laptop computer.

I refreshed Firefox today to try and fix a failure to make a secure connection to my social security account login. Now two tabs appear when I open my homepage on MSN : "my social security account" and "Mozilla Firefox Start Page." I looked in your help section but found nothing that specifically address this. I am still unable to log into my social security account but the problem seems to be with the government site. I get "unable to establish a secure connection" error. There were no extra tabs there before today. I am enclosing a snip file.---------NOTE-----The .PNG file is not uploading here. The progress indicator keeps spinning. I am using Windows 10 on a laptop computer.

Chosen solution

Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar. Type browser.startup.homepage

What is the value? Right-click and select Reset to restore its default value; about:home

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.3/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • E-Web Print 1.23.00 (e-webprint@epson.com) (Inactive)
  • Trend Micro BEP Firefox Extension 9.1.0.1035 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Osprey Firefox Extension 2.0.0.1083 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Inactive)
  • Trend Micro Toolbar 8.0.0.2049 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 11-10-2016
  • driverDate2:
  • driverVersion: 20.19.15.4549
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3039 solutions 40973 answers

Chosen Solution

Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar. Type browser.startup.homepage

What is the value? Right-click and select Reset to restore its default value; about:home

Type '''about:config'''<enter> in the address bar. If a warning screen comes up, press the '''Be Careful''' button. At the top of the screen is a search bar. Type '''browser.startup.homepage''' What is the value? Right-click and select '''Reset''' to restore its default value; '''about:home'''
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cor-el
  • Top 10 Contributor
  • Moderator
15347 solutions 139140 answers

You can also check the home page setting in Options/Preferences.

Firefox supports multiple home pages separated by '|' (pipe) symbols.


You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure nothing is appended after the path to the Firefox program.

You can also check the home page setting in Options/Preferences. *Options/Preferences -> General -> Startup: Home page *https://support.mozilla.org/en-US/kb/how-to-set-the-home-page Firefox supports multiple home pages separated by '|' (pipe) symbols. ---- You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure nothing is appended after the path to the Firefox program. *https://support.mozilla.org/en-US/kb/wrong-home-page-opens-when-i-start-firefox-how-fix
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