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why does firefox keep freezing after you update on 5/2/17?

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

IreneSpi
IreneSpi
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after about 30 min of use Firefox just freezes including mouse. Doesn't let me shut down either I have to use task manager. This just started on 5/2/17 after you update.

after about 30 min of use Firefox just freezes including mouse. Doesn't let me shut down either I have to use task manager. This just started on 5/2/17 after you update.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox. Next time there is a problem, use it.